Can't get FBACK to accept 2 USB externals as rotating backups

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rover1002004
Posts: 4
Joined: Tue Dec 18, 2012 9:37 pm

Postby rover1002004 » Wed Dec 19, 2012 5:01 am

I have two Passport drives that I rotate daily for an offsite backup. I selected External drives (they are USB's) but it will only allow me to select one of them. The Locked box is not checked in the removable selection, or any place else that I can find, but the Summary says that I selected Locked. How can I get FBACK to automatically see either one daily when I plug it in. Very frustrating. It doesn't see either Passport but if I select Removable and put in my 64GB Cruzer Thumb drive it see's it fine.



Softland
Posts: 1664
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Wed Dec 19, 2012 11:30 am

Hi,


Are they recognized as removable drives or as external drives?

Can you copy files to that external/removable drive using Windows Explorer?



rover1002004
Posts: 4
Joined: Tue Dec 18, 2012 9:37 pm

Postby rover1002004 » Wed Dec 19, 2012 8:20 pm

They are only recognized as external drives, when I do an automated backup with one it works fine when I try to switch to the other passport for the second day backup it is not recognized and the backup fails. I am using your internal scheduler.



Softland
Posts: 1664
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Thu Dec 20, 2012 5:08 pm

Hi,


Do you use an USB hub?

Do the removable drives have the same hardware id?



rover1002004
Posts: 4
Joined: Tue Dec 18, 2012 9:37 pm

Postby rover1002004 » Thu Dec 20, 2012 9:52 pm

No Hub, USB direct into the Server. Different Hardware ID's one Passport is a 1TB the other is a 500GB.



Softland
Posts: 1664
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Fri Dec 21, 2012 2:39 pm

Hi,


Can you give me access to your computer using TeamViewer?



rover1002004
Posts: 4
Joined: Tue Dec 18, 2012 9:37 pm

Postby rover1002004 » Fri Dec 21, 2012 10:50 pm

please Gmail me when you are available so I can be by the server to let you in thru teamviewer



Softland
Posts: 1664
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Fri Jan 04, 2013 4:14 pm

Hi,


I sent you an email.




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