FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

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Regg
Posts: 5
Joined: Mon Apr 29, 2019 9:09 am

FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Postby Regg » Mon Apr 29, 2019 9:31 am

Hi all,

Hope you can assist.

Every time i try to open FBackup, i get the attached error message.
When i press the "Yes" button, the same message pops up, if i press "No" FBackup closes.
I have tried installing and uninstalling and deleting to folders under appdata etc.
There were even two older posts with a similar error that i tried following, but the solutions did not work.

Thank you in advance.
FBackup error.jpg
FBackup error.jpg (48.06 KiB) Viewed 379 times

Softland
Posts: 1632
Joined: Thu May 23, 2013 7:57 am

Re: FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Postby Softland » Thu May 02, 2019 10:59 am

Hi,

Please open FBackup and go to File->Options->Application folders.
Make sure the selected folders are available or you can reset them to the default values.

Regg
Posts: 5
Joined: Mon Apr 29, 2019 9:09 am

Re: FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Postby Regg » Fri May 10, 2019 6:21 am

Hi,

Thank you for your reply.

As i said in my post "Every time i try to open FBackup, i get the attached error message.
When i press the "Yes" button, the same message pops up, if i press "No" FBackup closes.
I am unable to get into FBackup to be able to see the "File->Options->Application folders" options.

Regards

Softland
Posts: 1632
Joined: Thu May 23, 2013 7:57 am

Re: FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Postby Softland » Mon May 13, 2019 12:39 pm

Hi,

Please close FBackup and rename these folders:
"C:\Users\<user name>\AppData\Roaming\Softland\FBackup 8\"
"C:\Users\<user name>\AppData\Local\Temp\"

Try again to run FBackup, do you still have the problem?

Regg
Posts: 5
Joined: Mon Apr 29, 2019 9:09 am

Re: FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Postby Regg » Tue May 14, 2019 9:27 am

Hi,

Yes, still have the same problem.

Regards

Softland
Posts: 1632
Joined: Thu May 23, 2013 7:57 am

Re: FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Postby Softland » Thu May 16, 2019 8:35 am

Hi,

Can you give me access to your computer using TeamViewer, to help you solving the problem?
Please write us an email to info[at]fbackup[dot]com to discuss the date and time for the remote session.

Regg
Posts: 5
Joined: Mon Apr 29, 2019 9:09 am

Re: FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Postby Regg » Thu May 16, 2019 9:09 am

Thank you very much.

The issue is on our financial managers laptop.
He is always travelling between the companies in our partnered group, he will let be know by next week, when he will be here.
I will get in contact with you as soon as he gives me a date and time.

Regards

Regg
Posts: 5
Joined: Mon Apr 29, 2019 9:09 am

Re: FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Postby Regg » Tue May 28, 2019 9:23 am

Good day.

I sent an email to info[at]fbackup[dot]com last week, but no one has come back to me and our financial manager was here today.
We are still battling with fbackup on his laptop.

Regards

Softland
Posts: 1632
Joined: Thu May 23, 2013 7:57 am

Re: FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Postby Softland » Tue Jun 04, 2019 7:08 am

Hi,

Sorry for the late reply. We responded to your email.


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