FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

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Regg
Posts: 5
Joined: Mon Apr 29, 2019 9:09 am

FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Post by Regg »

Hi all,

Hope you can assist.

Every time i try to open FBackup, i get the attached error message.
When i press the "Yes" button, the same message pops up, if i press "No" FBackup closes.
I have tried installing and uninstalling and deleting to folders under appdata etc.
There were even two older posts with a similar error that i tried following, but the solutions did not work.

Thank you in advance.
FBackup error.jpg
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Adrian (Softland)
Posts: 1685
Joined: Thu May 23, 2013 7:57 am

Re: FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Post by Adrian (Softland) »

Hi,

Please open FBackup and go to File->Options->Application folders.
Make sure the selected folders are available or you can reset them to the default values.

Regg
Posts: 5
Joined: Mon Apr 29, 2019 9:09 am

Re: FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Post by Regg »

Hi,

Thank you for your reply.

As i said in my post "Every time i try to open FBackup, i get the attached error message.
When i press the "Yes" button, the same message pops up, if i press "No" FBackup closes.
I am unable to get into FBackup to be able to see the "File->Options->Application folders" options.

Regards

Adrian (Softland)
Posts: 1685
Joined: Thu May 23, 2013 7:57 am

Re: FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Post by Adrian (Softland) »

Hi,

Please close FBackup and rename these folders:
"C:\Users\<user name>\AppData\Roaming\Softland\FBackup 8\"
"C:\Users\<user name>\AppData\Local\Temp\"

Try again to run FBackup, do you still have the problem?

Regg
Posts: 5
Joined: Mon Apr 29, 2019 9:09 am

Re: FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Post by Regg »

Hi,

Yes, still have the same problem.

Regards

Adrian (Softland)
Posts: 1685
Joined: Thu May 23, 2013 7:57 am

Re: FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Post by Adrian (Softland) »

Hi,

Can you give me access to your computer using TeamViewer, to help you solving the problem?
Please write us an email to info[at]fbackup[dot]com to discuss the date and time for the remote session.

Regg
Posts: 5
Joined: Mon Apr 29, 2019 9:09 am

Re: FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Post by Regg »

Thank you very much.

The issue is on our financial managers laptop.
He is always travelling between the companies in our partnered group, he will let be know by next week, when he will be here.
I will get in contact with you as soon as he gives me a date and time.

Regards

Regg
Posts: 5
Joined: Mon Apr 29, 2019 9:09 am

Re: FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Post by Regg »

Good day.

I sent an email to info[at]fbackup[dot]com last week, but no one has come back to me and our financial manager was here today.
We are still battling with fbackup on his laptop.

Regards

Adrian (Softland)
Posts: 1685
Joined: Thu May 23, 2013 7:57 am

Re: FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Post by Adrian (Softland) »

Hi,

Sorry for the late reply. We responded to your email.

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