FBackup fails to make a... (large) backup. Let's fix this.

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kylescousin
Posts: 3
Joined: Tue Sep 24, 2013 9:52 am

FBackup fails to make a... (large) backup. Let's fix this.

Postby kylescousin » Tue Sep 24, 2013 10:01 am

Bună ziua!

It's great that you're offering this software free of charge, but if it fails to do the one thing it's made for, there's a real problem :)
I'm trying to make a backup of my C: drive to an external hard-drive, connected with USB3.0.
The C drive does have over million files though, mostly images, totaling 370GB. But, this should not cause any problem.
The software gets stuck at "Prepare files lists" phase. I waited 48 hours and tried 4 times.
Here's a screenshot: http://i.imgur.com/WLJXXWG.png

I want to help this tool improve and will test any suggestions you guys have, because I think this backups software is the most straightforward and easy to use. And I think this is probably just a small problem.

Frank

Softland
Posts: 1632
Joined: Thu May 23, 2013 7:57 am

Re: FBackup fails to make a... (large) backup. Let's fix this.

Postby Softland » Thu Sep 26, 2013 12:56 pm

Hi,

Do you have version 5.0.192 of FBackup?
Please make sure no antivirus/firewall is blocking any processes of FBackup.
Send me the last backup log from View->Job Logs->Last backup log to info[at]fbackup[dot]com

kylescousin
Posts: 3
Joined: Tue Sep 24, 2013 9:52 am

Re: FBackup fails to make a... (large) backup. Let's fix this.

Postby kylescousin » Thu Sep 26, 2013 5:41 pm

[26/09/2013 3:19:34] FBackup 5.0.192
[26/09/2013 3:19:35] Operating system: Windows 8 Home Edition (build 9200)
Processor[0] : Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Processor[1] : Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Processor[2] : Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Processor[3] : Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Processor[4] : Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Processor[5] : Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Processor[6] : Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Processor[7] : Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Physical memory (free/total) : 2840 MB/8136 MB
Admin/BkPriv/RePriv : False/False/False
IsWOW64 : True
Locale : Dutch (Belgium)

[26/09/2013 3:19:55] Initialize comm
[26/09/2013 3:19:58] GetConsoleComm().Start
[26/09/2013 3:20:53] Error: Another action is already running on job "All Of C"
[26/09/2013 3:20:57] GetConsoleComm().Stop

Softland
Posts: 1632
Joined: Thu May 23, 2013 7:57 am

Re: FBackup fails to make a... (large) backup. Let's fix this.

Postby Softland » Fri Sep 27, 2013 11:38 am

Hi,

The log file states: Error: Another action is already running on job "All Of C".
Please make sure there is no other action in progress for that job. Restart the computer and try again.

kylescousin
Posts: 3
Joined: Tue Sep 24, 2013 9:52 am

Re: FBackup fails to make a... (large) backup. Let's fix this.

Postby kylescousin » Fri Sep 27, 2013 11:45 am

I already tried that multiple times.
That "already running" thing is because I click abort and it just keeps aborting. Then when I close it and restart, the previous one is still in the abort status.

Softland
Posts: 1632
Joined: Thu May 23, 2013 7:57 am

Re: FBackup fails to make a... (large) backup. Let's fix this.

Postby Softland » Mon Sep 30, 2013 12:52 pm

Hi,

After you restart the computer where FBackup is installed, the backup job cannot be already running and aborting.
You can also try to close the fbackup.exe process from Task Manager and also the other related processes.


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