Incomplete Zip File - after restore attempt

[maestro370]

Hi, Just downloaded your app yesterday. I created a backup of selected files on the C: drive prior to a reformat and installation of a newer version of windows(7 64 bit) (previously on Vista 32 bit). Prior to the reformat, I moved the ("New Backup")backup folder and the ("New Backup.fkc") file from the C: drive where I originally backed up to,to an external HD. After the new installation moved the folder and .fkc file back to the C drive. Tried restoring several times but no success. Then I selected (accidentally) Backup instead of restore on my next attempt:

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[11/01/2012 12:56:25 PM] FBackup 4.6.260

[11/01/2012 12:56:25 PM] Search for "Warning: " and "Error: " to locate warnings and errors in this log file

[11/01/2012 12:56:25 PM] Starting backup for "New Backup" at 11/01/2012 12:56:25 PM

[11/01/2012 12:56:25 PM] Operating system: Windows 7 Home Edition Service Pack 1 (build 7601)

Processor[0] : Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz

Processor[1] : Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz

Processor[2] : Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz

Processor[3] : Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz

Physical memory (free/total) : 3126 MB/4095 MB

Display (res/color/DPI) : 1920X1080/32 bit/120

System font (name/height/size/charset) : Segoe UI/-15/9/1

Admin/BkPriv/RePriv : True/True/False

IsWOW64 : True

Locale : English (Australia)

[11/01/2012 12:56:25 PM] Checking if the drives of the sources exist

[11/01/2012 12:56:28 PM] Checking backup destination (External hard drive)

[11/01/2012 12:56:28 PM] Creating the list of files to backup

[11/01/2012 12:56:29 PM] Folders found to backup: 0

[11/01/2012 12:56:29 PM] Files found to backup: 0 (0 KB)
Backup completed at 11/01/2012 12:56:29 PM with 0 error(s), 0 warning(s)

----------------------------------------------

Then tried another restore but again no success:
----------------------------------------------

[11/01/2012 12:56:03 PM] FBackup 4.6.260

[11/01/2012 12:56:03 PM] Restoring files from backup "New Backup", start time 11/01/2012 12:56:03 PM

[11/01/2012 12:56:03 PM] Operating system: Windows 7 Home Edition Service Pack 1 (build 7601)

Processor[0] : Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz

Processor[1] : Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz

Processor[2] : Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz

Processor[3] : Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz

Physical memory (free/total) : 3145 MB/4095 MB

Display (res/color/DPI) : 1920X1080/32 bit/120

System font (name/height/size/charset) : Segoe UI/-15/9/1

Admin/BkPriv/RePriv : True/True/False

IsWOW64 : True

Locale : English (Australia)
[11/01/2012 12:56:03 PM] Processing zip file I:\New Backup\1_C.zip

[11/01/2012 12:56:03 PM] Error: Incomplete Zip File

Restored 0 file(s) and 0 folder(s)

Restore operation finished at 11/01/2012 12:56:03 PM with 0 errors
-------------------------------------------
After checking that the 1_C.zip file had not been overwritten, checked file properties - still 170GB, tried changing the name of both the folder and the .fkc file. This time I received a different error, i.e. cannot not find 1_C.zip:
[11/01/2012 1:21:44 PM] FBackup 4.6.260

[11/01/2012 1:21:44 PM] Restoring files from backup "copy Bu", start time 11/01/2012 1:21:44 PM

[11/01/2012 1:21:44 PM] Operating system: Windows 7 Home Edition Service Pack 1 (build 7601)

Processor[0] : Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz

Processor[1] : Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz

Processor[2] : Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz

Processor[3] : Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz

Physical memory (free/total) : 2734 MB/4095 MB

Display (res/color/DPI) : 1920X1080/32 bit/120

System font (name/height/size/charset) : Segoe UI/-15/9/1

Admin/BkPriv/RePriv : True/True/False

IsWOW64 : True

Locale : English (Australia)
[11/01/2012 1:21:44 PM] Processing zip file C:\Users\Mark\Desktop\copy Bu\1_C.zip

Waiting for user input

Cannot find "C:\Users\Mark\Desktop\copy Bu\1_C.zip".

Please select another path to this file/folder and Retry.

[11/01/2012 1:22:08 PM] Error: User pressed cancel

Restored 0 file(s) and 0 folder(s)

Restore operation finished at 11/01/2012 1:22:08 PM with 0 errors
-------------------------------------------

After a lot of mucking around(name changes - file moves etc)still cannot restore, last attempt. When I got the error C:\Users\Computer\Desktop\\1_C.zip (the file is in that location) I manually attempted navigating to the same location using the browse button, the error goes away but no restore processing occurs:

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[11/01/2012 6:16:25 PM] FBackup 4.6.260

[11/01/2012 6:16:25 PM] Restoring files from backup "Big BU", start time 11/01/2012 6:16:25 PM

[11/01/2012 6:16:25 PM] Operating system: Windows 7 Home Edition Service Pack 1 (build 7601)

Processor[0] : Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz

Processor[1] : Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz

Processor[2] : Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz

Processor[3] : Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz

Physical memory (free/total) : 2981 MB/4095 MB

Display (res/color/DPI) : 1920X1080/32 bit/120

System font (name/height/size/charset) : Segoe UI/-15/9/1

Admin/BkPriv/RePriv : True/True/False

IsWOW64 : True

Locale : English (Australia)
[11/01/2012 6:16:25 PM] Processing zip file C:\Users\Computer\Desktop\\1_C.zip

Waiting for user input

Cannot find "C:\Users\Computer\Desktop\\1_C.zip".

Please select another path to this file/folder and Retry.

Waiting for user input

Cannot find "C:\Users\Computer\Desktop\\1_C.zip".

Please select another path to this file/folder and Retry.

[11/01/2012 6:17:10 PM] Error: Incomplete Zip File

Restored 0 file(s) and 0 folder(s)

Restore operation finished at 11/01/2012 6:17:10 PM with 0 errors
Please Help!
Thanks in advance(sorry for the long post)

[Adrian (Softland)]

Hi,
Was the backup successful? Can you test 1_C.zip file using WinZip?

[maestro370]

I thought so - no errors when created, however can't open file with winzip. Any suggestions to recover some of the important files would be appreciated - thanks

[Adrian (Softland)]

Hi,
Did you used the latest version of WinZip ?
Can you give us access to your computer using TeamViewer?

[thooy]

Hello,

I seem to have the same problem as desribed above. The error Fbackup provides me when I try to restore the backup is noted below.

The program cannot find 3_C.zip. But there are several 3_C.z0 - 3_C.z12 files in that folder.

Can you help me to fix this problem?


[9/3/2014 4:29:29 PM] FBackup 5.1.558
[9/3/2014 4:29:29 PM] C:\Program Files\Softland\FBackup 5\bRestore.exe /GUI {11111111-1111-1111-1111-222222222222} /JOB {427CF172-D137-44C3-93C3-4DB3B4205015}
[9/3/2014 4:29:29 PM] Search for "Warning: " and "Error: " to locate warnings and errors in this log file
[9/3/2014 4:29:29 PM] Operating system: Windows 7 Professional Service Pack 1 (build 7601)
Processor[0] : Intel(R) Core(TM)2 Duo CPU T9600 @ 2.80GHz
Processor[1] : Intel(R) Core(TM)2 Duo CPU T9600 @ 2.80GHz
Physical memory (free/total) : 1036 MB/3036 MB
Admin/BkPriv/RePriv : True/True/True
IsWOW64 : False
Locale : English (United States)

[9/3/2014 4:29:30 PM] Opening file "C:\Users\Thomas\AppData\Roaming\Softland\FBackup 5\Catalogs\Belangrijke gegevens.fkc"
[9/3/2014 4:29:30 PM] Restoring files from backup "Belangrijke gegevens", start time 9/3/2014 4:29:30 PM
[9/3/2014 4:29:30 PM] Opening file ":memory:"
[9/3/2014 4:29:31 PM] Processing zip file F:\Back-up\Belangrijke gegevens\3_C.zip
Waiting for user input
Cannot find "F:\Back-up\Belangrijke gegevens\3_C.zip".
Please select another path to this file/folder and Retry.
Waiting for user input
Cannot find "F:\Back-up\Belangrijke gegevens\3_C\3_C.zip".
Please select another path to this file/folder and Retry.
[9/3/2014 4:30:13 PM] Closing file ":memory:"
Restored 0 file(s) and 0 folder(s)
Restore operation finished at 9/3/2014 4:30:13 PM with 1 errors
[9/3/2014 4:30:13 PM] Opening file "C:\Users\Thomas\AppData\Roaming\Softland\FBackup 5\FBackup.hst"
[9/3/2014 4:30:13 PM] Closing file "C:\Users\Thomas\AppData\Roaming\Softland\FBackup 5\Catalogs\Belangrijke gegevens.fkc"
[9/3/2014 4:30:14 PM] Closing file "C:\Users\Thomas\AppData\Roaming\Softland\FBackup 5\FBackup.hst"

[Adrian (Softland)]

Hi,

Why is the 3_C.zip file missing? was it manually deleted/moved?
If that file does not exist, you cannot restore the backup.

[thooy]

Hi,

Sorry for my late response. Yes that files is missing, but I have no memory (at least not conscious) of deleting that file. Is there still a possibility to recover my data? I have tried a lot of things, but still without success.

Regards,

Thomas

[Adrian (Softland)]

Hi,

If the backup file is missing, you cannot get the backup from another place.

[thooy]

Very unfortunate, but thanks for your replies.