Installation version 5.1.549.0 Can't instal 5.1.549.0

You can ask general questions, share opinions or advices about FBackup
martin
Posts: 7
Joined: Wed Aug 28, 2013 11:22 pm

Installation version 5.1.549.0 Can't instal 5.1.549.0

Postby martin » Fri Aug 08, 2014 2:22 am

Bonjour,

J'essais d'installer la dernière version soit la 5.1.549.0 et ca ne fonctionne pas. Lors de l'installation j'ai toujours le message suivant:

FBACKUP 5.1 a cessé de fonctionner.. aucune mise à jour se fait. J'ai téléchargé directement du site de Fbackup et toujours le même problème..

Merci de m'aider

Hi

I just download the new version 5.1.519.0 and I can't instal it. I got the message : FBACKUP STOP and it's impossible to continu the installation. I download directly on the site of fbackup.

Thank for you help.
Attachments
Capture.PNG
Capture.PNG (19.57 KiB) Viewed 3230 times

mich0111
Posts: 4
Joined: Fri Aug 08, 2014 12:41 pm

Re: Installation version 5.1.549.0 Can't instal 5.1.549.0

Postby mich0111 » Fri Aug 08, 2014 12:44 pm

Bonjour,

C'est exactement pareil pour moi.

Configuration W8 x64

Merci de votre aide, peut-être une mise à jour de cette release.

Cdt

Softland
Posts: 1632
Joined: Thu May 23, 2013 7:57 am

Re: Installation version 5.1.549.0 Can't instal 5.1.549.0

Postby Softland » Fri Aug 08, 2014 2:17 pm

Hi,

Please make sure the antivirus/firewall is not blocking the installation.
Put FBackup in the exceptions list of the antivirus/firewall and try again.

martin
Posts: 7
Joined: Wed Aug 28, 2013 11:22 pm

Re: Installation version 5.1.549.0 Can't instal 5.1.549.0

Postby martin » Sat Aug 09, 2014 3:54 am

Hi,

I try to install without antivirus/firewall and it's the same problem. I try many time and it's always the same.. I try with an other computer ans the same. My friend install the new update and have problem too. What can I do now. It's the firs time I have problem with fbackup. Please give me the solution.

Thank you

fredbdx
Posts: 4
Joined: Mon Oct 14, 2013 8:05 pm

Re: Installation version 5.1.549.0 Can't instal 5.1.549.0

Postby fredbdx » Sat Aug 09, 2014 9:49 am

Pareil pour moi

fredbdx
Posts: 4
Joined: Mon Oct 14, 2013 8:05 pm

Re: Installation version 5.1.549.0 Can't instal 5.1.549.0

Postby fredbdx » Sat Aug 09, 2014 9:51 am

Et quand je fais propriétés sur une tâche, il plante (error) et se referme alors que cela marchait très bien juste là. cela vient de la dernière mise à jour je pense.

Softland
Posts: 1632
Joined: Thu May 23, 2013 7:57 am

Re: Installation version 5.1.549.0 Can't instal 5.1.549.0

Postby Softland » Mon Aug 11, 2014 12:25 pm

To troubleshoot this further we need the installation log files:

1. Go to your windows TEMP folder

Code: Select all

c:\Users\<yourwindowsusername>\AppData\Local\Temp\


or just use in Windows Explorer environment variables to open it

Code: Select all

%TEMP%


2. There should be 1 or multiple .log files that start with "FBackup_5.1", for example FBackup_5.1_20140806155639.log

3. Send all those log files to support@backup4all.com

Thank you.

martin
Posts: 7
Joined: Wed Aug 28, 2013 11:22 pm

Re: Installation version 5.1.549.0 Can't instal 5.1.549.0

Postby martin » Mon Aug 11, 2014 10:53 pm

Thank you for your help

I just send you all those log files with fbackup in my temp folder.


Martin

Softland
Posts: 1632
Joined: Thu May 23, 2013 7:57 am

Re: Installation version 5.1.549.0 Can't instal 5.1.549.0

Postby Softland » Tue Aug 12, 2014 8:57 am

Thank you, we've reproduced the problem and we'll fix it in the next build. In the meantime this is what you can do to install it:
1. Uninstall your current FBackup version from Control Panel.
2. After it finishes, download the .msi setup and run it to install FBackup 5.1 version 549:
http://download.fbackup.com/download/setup/fbsetup.msi

martin
Posts: 7
Joined: Wed Aug 28, 2013 11:22 pm

Re: Installation version 5.1.549.0 Can't instal 5.1.549.0

Postby martin » Tue Aug 12, 2014 11:02 am

Thank you very much.. I do the installation and now fbackup run

Merci beaucoup pour votre aide et merci d'avoir résolu mon problème très rapidement.

Bravo

Martin
Last edited by martin on Tue Aug 12, 2014 7:50 pm, edited 1 time in total.


Return to “General”