Only restores folders?

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jbk
Posts: 1
Joined: Fri Oct 08, 2010 4:50 pm

Postby jbk » Mon Jan 03, 2011 10:36 pm

Hello,

I have been using Fbackup for a few months now, and assumed that it was doing what I intended. When doing my normal year end archiving, I tried to restore the files to a temporary location to verify that my files were being backed up. I found that the restore only restored empty folders, no files were restored. The backup is a mirror with no known filters. I chose mirror because I am backing up 1 external HD to another. The primary is used as a joint file server for the office, and I need the backup software to be quick and efficiently only backup files that have changed. This is set to occur every few hours - so obviously there is not time for full backups int hat time period.


Since then I have manually run a full backup, and verified that when I used restore I got the actual files back.


Please help me with the original backup restore only restoring folders?? Thank you, Brion.



Softland
Posts: 1664
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Wed Jan 05, 2011 2:57 pm

Hi,


Can you see in backup destination both files and folders?


Please send us:

- the .fkc catalog file for that job. You can find the .fkc file if you go to View->Open folder->Destination folder.

- the .log file for the last backup job. To find it, please go to: View->Job Logs->Last Backup Log.

- the last restore .log from: View->Job Logs->Last Restore Log.

Put the files into a zip archive and send them to info[at]fbackup[dot]com




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