Outlook Express Errors During Backup

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msc
Posts: 95
Joined: Sun Jul 11, 2010 9:10 am

Post by msc »

Since last program update approximately 7/1/10, I have been consistently getting Warnings when running the Outlook Express backup job under certain circumstances only (described in A-D below). On 7/6/10, I wrote directly to FBackup Support at Softland Products and sent my last Outlook Express backup log.
The Warnings occur only under the following Outlook Express backup job configuration:

A) "Clear Backup" is OFF

B) If "Remove Excluded or Deleted Files from Backup" is ON, I get 5 warnings during the Testing phase of BACKUP Outlook Express (Not RESTORE).

(Warnings: (5) "folders not found in backup, skipped.")

C) If "Remove Excluded or Deleted Files from Backup" is OFF, I DO NOT get any warnings during the Testing phase of BACKUP Outlook Express (Not RESTORE).

(I am using the Outlook Express Plug-in)

D) This is not happening on my other 4 Backup Jobs.
The administrator said there is a problem with the Outlook Express Plug-In, and it will be corrected in the next program update, within a month.

Any idea if and when this will be corrected and the update released?
Thank you...


Adrian (Softland)
Posts: 1682
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
The Outlook Express problem is fixed in the latest build (215).


msc
Posts: 95
Joined: Sun Jul 11, 2010 9:10 am

Post by msc »

I installed build 215 and am having EXACTLY the same errors (warnings) on EVERY backup under EXACTLY the same settings as described in A & B above (in Outlook Express backup only).
The problem does not seem to be fixed.
I can do successful backups, but I must do a Clear Backup first, (and un-check Remove Excluded Files) which as you know, takes MUCH longer. (as described in C & D above)
What do you recommend? Can this be fixed?


Adrian (Softland)
Posts: 1682
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
Please send us: the last backup log from View->Job Logs->Last backup log and the backup catalog from View->Open Folder->Catalog folder to info[at]fbackup[dot]com

Put the files into a zip archive.


Adrian (Softland)
Posts: 1682
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
The problem was fixed in build 218.


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