I have been informed by HP support that I have corrupted operating system files. I cannot use Windows to backup or set a system restore point. I was told that I have to reset my laptop back to factory conditions, meaning... reinstalling windows...
Can I use FBackup and then reinstall windows? Will my backup be erased with everything else? Or would I need to backup with FBackup, then send that file somehow to my husband's computer which is on the network or save it on a CD? Is that possible?
I'm practically computer illiterate. Can anyone help me? I just don't want to lose all my photos, contacts, countless document files... But I want my laptop running like it was when I bought it.
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