Remove Excluded or Deleted Files not working

You can ask general questions, share opinions or advices about FBackup
Adrian (Softland)
Posts: 1949
Joined: Thu May 23, 2013 7:57 am

Re: Remove Excluded or Deleted Files not working

Post by Adrian (Softland) »

Hi,

FBackup is free, you don't need to purchase it.
Was your problem not solved by the support Team?

indikad
Posts: 10
Joined: Tue Apr 09, 2019 2:19 am

Re: Remove Excluded or Deleted Files not working

Post by indikad »

Unfortunately not.
Is this a known bug ??? I can confirm this happens on version 8.0 build 155 . even tried a new backup job .

indikad
Posts: 10
Joined: Tue Apr 09, 2019 2:19 am

Re: Remove Excluded or Deleted Files not working

Post by indikad »

I wish someone could help

Adrian (Softland)
Posts: 1949
Joined: Thu May 23, 2013 7:57 am

Re: Remove Excluded or Deleted Files not working

Post by Adrian (Softland) »

Hi,

That is not a known bug.
Can you give me access to your computer using TeamViewer?
If yes, please send us an email to info[at]fbackup[dot]com to discuss when we can connect.

indikad
Posts: 10
Joined: Tue Apr 09, 2019 2:19 am

Re: Remove Excluded or Deleted Files not working

Post by indikad »

Thanks , emailed now.

dmacin
Posts: 17
Joined: Sun Oct 13, 2013 9:41 pm

Re: Remove Excluded or Deleted Files not working

Post by dmacin »

I'm having the same problem – some folders should be deleted but are not.
My Fbackup version is 8.5.259. I use fast mirror, create full paths, and remove excluded or deleted files.
Checking my log files (made each backup) under the section 'Remove excluded or deleted files from backup', I see the following for about 25 folders: "Cannot delete folder: "F:\BU MyPics\C\Users\Doug\Pictures\ (etc…)"
When I look into the destination drive I see them there. They stay even after repeated backups.
Why can't these folders and files be deleted? It destroys the purpose of my backups to have them there.

dmacin
Posts: 17
Joined: Sun Oct 13, 2013 9:41 pm

Re: Remove Excluded or Deleted Files not working

Post by dmacin »

Please help with this issue! - see my post of yesterday

indikad
Posts: 10
Joined: Tue Apr 09, 2019 2:19 am

Re: Remove Excluded or Deleted Files not working

Post by indikad »

if you are running a mirror backup make sure in
settings, type, select the "Remove excluded or deleted files from backup"
also in the settings under advanced smart file scanning mode should be UNTICKED ( apparently having this selected will cause issues when you are backing up a large number of files )

Adrian (Softland)
Posts: 1949
Joined: Thu May 23, 2013 7:57 am

Re: Remove Excluded or Deleted Files not working

Post by Adrian (Softland) »

@dmacin

Please send us the last backup log and the .fkc catalog file from the backup destination to info[at]fbackup[dot]com
Let us know the path of such a file/folder not deleted from backup.

dmacin
Posts: 17
Joined: Sun Oct 13, 2013 9:41 pm

Re: Remove Excluded or Deleted Files not working

Post by dmacin »

I have emailed the info and files as you asked.

I appreciate your help and hope to hear back shortly.

Post Reply