Remove Excluded or Deleted Files not working

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indikad
Posts: 9
Joined: Tue Apr 09, 2019 2:19 am

Remove Excluded or Deleted Files not working

Postby indikad » Tue Apr 09, 2019 2:25 am

I have FBackup version 7.4 and have been using a mirror backup for a long time. Since late I have noted that the
option "Remove Excluded or Deleted Files" is not working even with it being ticked. I believe this would have happened after an update. I had this working properly before.
Now the backup keeps the old deleted folders and files instead of deleting then from the destination

Softland
Posts: 1659
Joined: Thu May 23, 2013 7:57 am

Re: Remove Excluded or Deleted Files not working

Postby Softland » Wed Apr 10, 2019 8:08 am

Hi,

What destination drive type do you use for backup destination?
What version of FBackup do you use?

indikad
Posts: 9
Joined: Tue Apr 09, 2019 2:19 am

Re: Remove Excluded or Deleted Files not working

Postby indikad » Wed Apr 10, 2019 9:54 pm

FBackup version 7.4 Build 497 on Windows 10
the destination is an external drive ( usb).
this has been working perfectly before.

Softland
Posts: 1659
Joined: Thu May 23, 2013 7:57 am

Re: Remove Excluded or Deleted Files not working

Postby Softland » Thu Apr 11, 2019 9:46 am

Hi,

Please send us the .fkc catalog file from the backup destination to info[at]fbackup[dot]com
Also let us know the name and path of a source file/folder which was not removed from the backup destination.

indikad
Posts: 9
Joined: Tue Apr 09, 2019 2:19 am

Re: Remove Excluded or Deleted Files not working

Postby indikad » Thu Apr 11, 2019 11:40 pm

I will do. Please let me know how to send that file its quite large 40mb. I can send a download link only.

Softland
Posts: 1659
Joined: Thu May 23, 2013 7:57 am

Re: Remove Excluded or Deleted Files not working

Postby Softland » Fri Apr 12, 2019 7:42 am

Hi,

Please send us the file using wetransfer.com

indikad
Posts: 9
Joined: Tue Apr 09, 2019 2:19 am

Re: Remove Excluded or Deleted Files not working

Postby indikad » Mon Apr 15, 2019 12:06 am

I meant the address to send to . Thanks.

Softland
Posts: 1659
Joined: Thu May 23, 2013 7:57 am

Re: Remove Excluded or Deleted Files not working

Postby Softland » Mon Apr 15, 2019 9:19 am

Hi,

Send the files to info[at]fbackup[dot]com

indikad
Posts: 9
Joined: Tue Apr 09, 2019 2:19 am

Re: Remove Excluded or Deleted Files not working

Postby indikad » Tue Apr 16, 2019 8:41 am

I sent the file. I have since created a new backup job and that works as expected. However the old ones ( that were the subject of upgrades still behave the same ).

indikad
Posts: 9
Joined: Tue Apr 09, 2019 2:19 am

Re: Remove Excluded or Deleted Files not working

Postby indikad » Tue Jun 04, 2019 12:32 am

Contrary to my earlier assumption that I thought was fixed with the new backup job, it really is not so. Unfortunately the deleted files and folders still exists. There was a couple of instances that it worked ( so I thought it was all gone ), but the problem is still there.
This is now a little frustrating. This was a feature that I really wanted and was the reason for purchasing fBackup.
Have you had any luck checking


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