restored files are refuged

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arn.martens@planet.nl
Posts: 4
Joined: Mon Jul 04, 2011 11:20 am

Post by arn.martens@planet.nl »

I lost some photographs from my computer. I restored them from the back-up. but now i can't open the file any more


Adrian (Softland)
Posts: 1672
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
What is the error message received when you try to open the files?


arn.martens@planet.nl
Posts: 4
Joined: Mon Jul 04, 2011 11:20 am

Post by arn.martens@planet.nl »

entrance refuged


Adrian (Softland)
Posts: 1672
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
There isn't such a message in Windows. Probably it was "access denied" or else, that is why I asked you for the exact message you received.
You can open the source files on the same computer but you cannot open the restored files?


arn.martens@planet.nl
Posts: 4
Joined: Mon Jul 04, 2011 11:20 am

Post by arn.martens@planet.nl »

sorry I have a Duth version of windows . The exact message is "Toegang geweigerd". I problity translated it wrong.


Adrian (Softland)
Posts: 1672
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
Can you open the files in destination?


arn.martens@planet.nl
Posts: 4
Joined: Mon Jul 04, 2011 11:20 am

Post by arn.martens@planet.nl »

The problem is even bigger than I thought. Since I restored my backup, every file I move to an other destination on my computer, becomes immediately locked. Also new added files. Removing these files is also not possible. So I'm afraid that even when I buy a new computer I will lose all my data and that is much.


Adrian (Softland)
Posts: 1672
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
That means you have an application which locks your files. Please see which application does that and close it.


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