Unable to install any version after build 358 purge

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Jim Rockford
Posts: 20
Joined: Tue Oct 15, 2013 8:19 pm

Unable to install any version after build 358 purge

Post by Jim Rockford »

After doing my best to remove every trace of the disastrous build 358 (WARNING), which made it impossible to log into 2 separate Win7 machines, I am now unable to install build 359 (or any other version). I get a Windows complaint
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"The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again, or enter an alternate path to a folder containing the installation
package "fbsetup.msi" in the box below.

Use source C:\ProgramData\Package Cache\{C5FE269D-CDD4-45FE-9F2B-8D686B2595F9}v5.0.355\"
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I found the "fbsetup.msi" file in one of these Package Cache directories and pointed to it as Windows requested, only to get the
follow-up complaint

"The file ....\fbsetup.msi is not a valid installation package for the product FBackup 5. Try to find the installation package "fbsetup.msi" in a folder from which you can install FBackup 5."


So Softland, what do I do? It seems that there are some ghostly echoes of the build 358 disaster and the current version simply won't install.

Adrian (Softland)
Posts: 1682
Joined: Thu May 23, 2013 7:57 am

Re: Unable to install any version after build 358 purge

Post by Adrian (Softland) »

Hi,

If you get that message, it means the setup was not completely downloaded. Please download it again and make sure it has the same size as listed on our website.

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