Update failed

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kurmugn
Posts: 4
Joined: Mon Jul 30, 2012 9:47 am

Postby kurmugn » Mon Jul 30, 2012 5:04 pm

When trying to update FBACKUP.EXE from 4.7.0.270 to version 4.8.275, the following message appears:

"... DeleteFile failed; code 5

Access denied"



Softland
Posts: 1632
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Tue Jul 31, 2012 12:11 pm

Hi,


Please make sure the fbackup.exe process is not running in Task Manager.



kurmugn
Posts: 4
Joined: Mon Jul 30, 2012 9:47 am

Postby kurmugn » Wed Aug 01, 2012 6:10 am

After having assured that the fbackup.exe process is not running in Task Manager, then what? Please complete the logical progression of trouble-shooting.



Softland
Posts: 1632
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Wed Aug 01, 2012 11:51 am

Hi,


When receiving such a message, you need to make sure the fbackup.exe process is not running.

After that you can double click the the FBackup setup file to start the installation.

Usually that message appears with a retry or abort option.

If the popup is not closed, you can press retry after stopping the above process.




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