Update failed

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kurmugn
Posts: 4
Joined: Mon Jul 30, 2012 9:47 am

Post by kurmugn »

When trying to update FBACKUP.EXE from 4.7.0.270 to version 4.8.275, the following message appears:

"... DeleteFile failed; code 5

Access denied"


Adrian (Softland)
Posts: 1685
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
Please make sure the fbackup.exe process is not running in Task Manager.


kurmugn
Posts: 4
Joined: Mon Jul 30, 2012 9:47 am

Post by kurmugn »

After having assured that the fbackup.exe process is not running in Task Manager, then what? Please complete the logical progression of trouble-shooting.


Adrian (Softland)
Posts: 1685
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
When receiving such a message, you need to make sure the fbackup.exe process is not running.

After that you can double click the the FBackup setup file to start the installation.

Usually that message appears with a retry or abort option.

If the popup is not closed, you can press retry after stopping the above process.


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