Version 4.6.260 - I'm having a bit of trouble installing it - help please!

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Borderboy
Posts: 4
Joined: Sun Nov 06, 2011 3:14 pm

Postby Borderboy » Sun Nov 06, 2011 10:37 pm

I keep getting a notification that Version 4.6.260 is available as an update.


I can download and extract OK but the installation is fraught.


I have tried unsuccessfully a couple of times to install it but the installation fails after a few seconds, so I have had to cancel and roll it back.


Can anyone explain why this is happening and what I should do?


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Softland
Posts: 1650
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Tue Nov 08, 2011 4:15 pm

Hi,


Please make sure you deleted the Temporary Internet Files.

Download again FBackup from: http://www.soft112.com/fbackup-free-backup-software-p32511.html?auto=y


If you still have the problem, please tell us the exact message you receive.


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MLafferty
Posts: 13
Joined: Wed Jul 13, 2011 5:40 pm
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Postby MLafferty » Mon Nov 14, 2011 2:43 am

I have also had trouble with installation. The installer raised an error dialog twice:


"An error occured while trying to replace the exisiting file. DeleteFile failed; code 5. Access is denied."


It was for these files:


fbaSched.exe and Starbuen.dll


The installation program was run as administrator.


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Softland
Posts: 1650
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Mon Nov 14, 2011 6:57 pm

Hi,


Please open Task Manager, and kill this process "fbaSched.exe"

Try again to run the setup.


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