Search found 3604 matches

by Adrian (Softland)
Mon Jun 22, 2020 7:09 am
Forum: Troubleshooting
Topic: FBackup 8 keeps reinstalling
Replies: 9
Views: 973

Re: FBackup 8 keeps reinstalling

Hi,

Please try to uninstall FBackup from Control Panel, restart the computer and install it again using the full setup from our website.
If you still have the problem, please try to install it using the .msi setup.
Let us know if the problem still exists after that.
by Adrian (Softland)
Thu May 28, 2020 2:43 pm
Forum: Troubleshooting
Topic: Can't take backup *.jar files
Replies: 1
Views: 681

Re: Can't take backup *.jar files

Hi,

Do you get any error/warning in the backup log?
Please send us the last backup log to info[at]fbackup[dot]com
by Adrian (Softland)
Thu May 28, 2020 2:42 pm
Forum: Troubleshooting
Topic: Mirror Job isn't mirroring
Replies: 7
Views: 4499

Re: Mirror Job isn't mirroring

Hi,

Please note there must be at least one new or modified file in sources, for the backup to run.
If there are only deleted files/folders, the backup won't be executed, so the deletion part will not be executed as it is part of the backup.
by Adrian (Softland)
Wed May 20, 2020 8:58 pm
Forum: Troubleshooting
Topic: Nothing visible after hours of backup
Replies: 1
Views: 462

Re: Nothing visible after hours of backup

Hi,

What about the backup log?
Please send us the last backup log to info[at]fbackup[dot]com
by Adrian (Softland)
Wed May 20, 2020 8:40 pm
Forum: Troubleshooting
Topic: FBackup 8 keeps reinstalling
Replies: 9
Views: 973

Re: FBackup 8 keeps reinstalling

Hi,

We don't have a 64-bit version of FBackup.
Did you used the .msi setup to install FBackup? or you used the .exe setup file.
by Adrian (Softland)
Tue May 19, 2020 11:11 am
Forum: Troubleshooting
Topic: FBackup 8 keeps reinstalling
Replies: 9
Views: 973

Re: FBackup 8 keeps reinstalling

Hi,

Were you able to install the latest version of FBackup?
If not, we can connect to your computer using TeamViewer.
Please send us an email to info[at]fbackup[dot]com, to discuss when we can connect.
by Adrian (Softland)
Mon May 18, 2020 7:00 am
Forum: Troubleshooting
Topic: FBackup 8 keeps reinstalling
Replies: 9
Views: 973

Re: FBackup 8 keeps reinstalling

Hi,

Did you uninstalled FBackup from Control Panel? or you used some application to uninstall it.
by Adrian (Softland)
Mon May 18, 2020 6:58 am
Forum: Troubleshooting
Topic: FBackup changes language after update
Replies: 4
Views: 517

Re: FBackup changes language after update

Hi,

When running the installation setup of FBackup, it detects the system language and it shows the installer in that language. You can change that language in the setup.
After installation, the application interface will be shown in the same language you selected during the setup.
by Adrian (Softland)
Fri May 15, 2020 9:49 am
Forum: Troubleshooting
Topic: FBackup changes language after update
Replies: 4
Views: 517

Re: FBackup changes language after update

Hi,

When installer starts, which is the language selected?
Does it appears in English and then the interface is in Portuguese?

The "Send Anonymous usage statistics" option is checked by default.
by Adrian (Softland)
Tue Mar 17, 2020 10:38 am
Forum: Troubleshooting
Topic: what does Files skipped: mean when none were excluded
Replies: 4
Views: 3819

Re: what does Files skipped: mean when none were excluded

Hi, No, the program's filters will not delete the files. In case you exclude some file types using filters, they will not be counted. The deleted files since the backup starts could be some temp files created in that time by other applications, browsers etc. Some are deleted by their applications wh...