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by Softland
Mon Nov 11, 2019 1:07 pm
Forum: Troubleshooting
Topic: Cannot encrypt backup
Replies: 5
Views: 75

Re: Cannot encrypt backup

Hi,

I cannot reproduce the problem per your description, using the latest version of FBackup.
by Softland
Mon Nov 11, 2019 8:12 am
Forum: General
Topic: Pre-populate destination folder
Replies: 1
Views: 26

Re: Pre-populate destination folder

Hi,

You cannot do that, as FBackup will recognize only the files it backed up, as it uses the .fkc backup catalog.
by Softland
Mon Nov 11, 2019 8:00 am
Forum: Troubleshooting
Topic: Every time backup is repeating full backup
Replies: 1
Views: 37

Re: Every time backup is repeating full backup

Hi,

Please send us the last backup log and the .fkc catalog file from the backup destination to info[at]fbackup[dot]com, to see the exact configuration you use.
by Softland
Thu Nov 07, 2019 1:08 pm
Forum: Troubleshooting
Topic: Pictures folder empty when restoring
Replies: 6
Views: 109

Re: Pictures folder empty when restoring

Hi,

Please use wetransfer.com to send us the large file(s). Send them to info[at]fbackup[dot]com
by Softland
Thu Nov 07, 2019 12:41 pm
Forum: Troubleshooting
Topic: Cannot encrypt backup
Replies: 5
Views: 75

Re: Cannot encrypt backup

Hi,

Do you have the same problem if you create a new backup job?
If yes, can you give me access to your computer using TeamViewer to help you configure the backup?
by Softland
Wed Nov 06, 2019 12:04 pm
Forum: Troubleshooting
Topic: Cannot encrypt backup
Replies: 5
Views: 75

Re: Cannot encrypt backup

Hi,

It looks like the options are strangely selected in your screenshot.
Please open again Backup Properties->Compression.
Select "None" and uncheck the "Create independent splits" option.
Then try again to select "Standard encryption".
Do you still have the problem?
by Softland
Mon Nov 04, 2019 12:13 pm
Forum: Troubleshooting
Topic: Pictures folder empty when restoring
Replies: 6
Views: 109

Re: Pictures folder empty when restoring

Hi,

Please send us the .fkc catalog file to info[at]fbackup[dot]com
by Softland
Thu Oct 31, 2019 11:13 am
Forum: Troubleshooting
Topic: Pictures folder empty when restoring
Replies: 6
Views: 109

Re: Pictures folder empty when restoring

Hi,

If only one user has the images in backup, it means the other user files were probably not included in backed up.
Do you have the backup logs for that job?
by Softland
Wed Oct 23, 2019 7:23 am
Forum: Troubleshooting
Topic: Version 8.3.237.0 will not run on Win10
Replies: 1
Views: 94

Re: Version 8.3.237.0 will not run on Win10

Hi,

There are no problems with version 8.3.237 on Windows 10.
We tested it here and it works fine. No other user reported such a problem.
Please try to uninstall FBackup, restart the computer and then reinstall FBackup.
Do you have the same problem?
by Softland
Thu Oct 17, 2019 10:47 am
Forum: General
Topic: VSCSRV.EXE crashing on Windows XP
Replies: 1
Views: 98

Re: VSCSRV.EXE crashing on Windows XP

Hi,

We don't have such problems here.
What about if you disable the Volume Shadow Copy service from Control Panel->Services?

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