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by Adrian (Softland)
Wed Jul 24, 2024 6:19 am
Forum: Troubleshooting
Topic: My schedule don't work
Replies: 7
Views: 410

Re: My schedule don't work

Hi,

That is a problem outside FBackup.
It seems to be a problem with your Windows installation or with the account you use.
by Adrian (Softland)
Mon Jul 22, 2024 12:44 pm
Forum: Troubleshooting
Topic: My schedule don't work
Replies: 7
Views: 410

Re: My schedule don't work

Hi,

I asked you to try creating a new scheduled task in Control Panel->Administrative Tools->Task Scheduler, outside FBackup, to see if your user account has enough permissions to create scheduled tasks.

If the old admin account is no longer active, the old scheduled tasks will not work.
by Adrian (Softland)
Fri Jul 19, 2024 5:23 pm
Forum: Troubleshooting
Topic: My schedule don't work
Replies: 7
Views: 410

Re: My schedule don't work

Hi,

1. Please download and install the latest version of FBackup 9.

2. If you still have the problem, please try to manually create a new simple scheduled task from Control Panel->Administrative Tools->Task Scheduler.
Does it works?
by Adrian (Softland)
Thu Jun 27, 2024 7:47 am
Forum: Troubleshooting
Topic: Deleted files are not removed from backup!
Replies: 11
Views: 23827

Re: Deleted files are not removed from backup!

Hi,

We will continue the conversation by email, to investigate what caused the situation.
by Adrian (Softland)
Wed Jun 26, 2024 6:33 am
Forum: General
Topic: Password entire program?
Replies: 3
Views: 27911

Re: Password entire program?

Hi,

I'm glad you like the program.
by Adrian (Softland)
Tue Jun 25, 2024 9:28 am
Forum: Troubleshooting
Topic: Deleted files are not removed from backup!
Replies: 11
Views: 23827

Re: Deleted files are not removed from backup!

Hi,

Please send us the backup log and the .fkc catalog file for that job, to info[at]fbackup[dot]com
by Adrian (Softland)
Tue Jun 18, 2024 7:52 am
Forum: Troubleshooting
Topic: No Files In Backup Destination, But Memory Used
Replies: 3
Views: 23072

Re: No Files In Backup Destination, But Memory Used

Hi,

1.19 TB free of the 1.9 TB means 710 GB is used with files, which cannot be the system files as it's very large for that.
by Adrian (Softland)
Fri Jun 14, 2024 12:53 pm
Forum: General
Topic: Deleted files aren't removed from destination
Replies: 24
Views: 170185

Re: Deleted files aren't removed from destination

Hi,

That option is using the Windows USN journal for faster file changes detection. If the journal is corrupt (that is a rare case) such situations can appear. Unchecking the option will switch to the standard file detection changes used by FBackup. It is slower but more accurate.
by Adrian (Softland)
Tue Jun 11, 2024 6:23 am
Forum: General
Topic: Deleted files aren't removed from destination
Replies: 24
Views: 170185

Re: Deleted files aren't removed from destination

Hi,

Please send us the .fkc catalog file for that job, from the backup destination.
Also let us know the name and path of a source file which should have been deleted from destination, but it wasn't.
Send it to info[at]fbackup[dot]com
If the file is large, put it into a zip archive.