Search found 3831 matches

by Adrian (Softland)
Fri Dec 02, 2022 6:40 pm
Forum: Troubleshooting
Topic: FBackup to Google Drive creates copies of files.
Replies: 12
Views: 5706

Re: FBackup to Google Drive creates copies of files.

Hi Dmaner,

Do you have the latest version of FBackup 9.8.699 installed?
If not, please install it and see if you still have the "update catalog" problem.
by Adrian (Softland)
Fri Dec 02, 2022 6:34 pm
Forum: Troubleshooting
Topic: The backup from one hard disk to another - takes a few hours
Replies: 5
Views: 60

Re: The backup from one hard disk to another - takes a few hours

Hi, It seems you are trying to back up 845 GB from two drives (not sure if they are both local drives or one is a mapped drive) to an external drive. The total backup time is approx. 5 hours. How fast would be if you manually copy few GB from Z drive to external drive Y: ? Is the external drive conn...
by Adrian (Softland)
Mon Nov 28, 2022 11:50 pm
Forum: Troubleshooting
Topic: The backup from one hard disk to another - takes a few hours
Replies: 5
Views: 60

Re: The backup from one hard disk to another - takes a few hours

Hi,

Please send us the backup logs for those jobs, to see why it took so long. Send them to info[at]fbackup[dot]com
by Adrian (Softland)
Mon Oct 10, 2022 11:20 am
Forum: Troubleshooting
Topic: Very slow program start
Replies: 3
Views: 10025

Re: Very slow program start

Hi, FBackup gets the list of the available drives from Windows and it does not know which one is connected, disconnected or available only on access. If there is a network computer in sleep which wakes up on lan access, there needs to be some retries with a wait time between, in order to access thos...
by Adrian (Softland)
Mon Oct 10, 2022 11:10 am
Forum: General
Topic: FireFox plugin
Replies: 6
Views: 9986

Re: FireFox plugin

Hi,

The file "places.sqlite" stores the annotations, bookmarks, favorite icons, input history, keywords, and browsing history. You can back up and restore only this file which is located in the profile folder of Mozilla Firefox.
by Adrian (Softland)
Fri Oct 07, 2022 6:39 am
Forum: Tutorials
Topic: Hard drive failed. How do I restore the data?
Replies: 1
Views: 5130

Re: Hard drive failed. How do I restore the data?

Hi,

You can open the .fkc catalog file in FBackup (from File->Open) and you will be able to restore the backup with FBackup.
You can also use WinZip or 7zip to extract the zip file. These applications should be able to handle large zip files.
by Adrian (Softland)
Wed Oct 05, 2022 9:02 am
Forum: Troubleshooting
Topic: FBackup deletes my backup when I try to run it while my drive is under a different letter
Replies: 1
Views: 8727

Re: FBackup deletes my backup when I try to run it while my drive is under a different letter

Hi,

If the backup destination drive is not found, the backup is not executed.
FBackup does not delete the backups in destination for no reason.

In order to find what happened, please send us all the backup logs for that job and also the .fkc catalog file from destination, to info[at]fbackup[dot]com
by Adrian (Softland)
Fri Sep 30, 2022 3:54 pm
Forum: Troubleshooting
Topic: FBackup9 won't start a backup job
Replies: 3
Views: 8800

Re: FBackup9 won't start a backup job

Hi,

I could not reproduce the problem using Bitdefender Total Security. No issue is reported.
Also we tested FBackup on virustotal and no infections were found.
It seems to be a false positive.
Please put the bbackup.exe process in the exceptions list of the antivirus.
by Adrian (Softland)
Thu Sep 29, 2022 7:09 am
Forum: Troubleshooting
Topic: FBackup9 won't start a backup job
Replies: 3
Views: 8800

Re: FBackup9 won't start a backup job

Hi,

Which version of FBackup do you use?
Please make sure you have the latest version 9.8.677

Also make sure the bservice.exe process is not blocked by the firewall/antivirus.
by Adrian (Softland)
Wed Sep 07, 2022 4:18 pm
Forum: Troubleshooting
Topic: Duplicate files and folders after renaming
Replies: 3
Views: 10797

Re: Duplicate files and folders after renaming

Hi, If you rename a source folder, it will be considered a new folder and it will be backed up with the new name. The old folder should be removed from the backup destination if the "Remove excluded or deleted files from backup" option is selected and there is at least one new or modified file to be...