Search found 3696 matches

by Adrian (Softland)
Fri Jul 30, 2021 6:00 pm
Forum: Troubleshooting
Topic: F Backup 9.1 Build 369 takes forever to run
Replies: 4
Views: 528

Re: F Backup 9.1 Build 369 takes forever to run

Hi,

Yes, an antivirus could scan all files processed, causing the backup time to increase a lot.
Try to temporary disable the antivirus or put FBackup in the exceptions list.
by Adrian (Softland)
Wed Jul 28, 2021 6:04 am
Forum: Troubleshooting
Topic: modified date shows...tomorrow's date??
Replies: 6
Views: 435

Re: modified date shows...tomorrow's date??

Hi,

Please send us the .fkc catalog file for that job to info[at]fbackup[dot]com, to investigate it.
Also let us know the name and path of the files with date in future.
by Adrian (Softland)
Mon Jul 26, 2021 12:24 pm
Forum: Troubleshooting
Topic: F Backup 9.1 Build 369 takes forever to run
Replies: 4
Views: 528

Re: F Backup 9.1 Build 369 takes forever to run

@admin2025

Please send us the all backup logs for that job, to info[at]fbackup[dot]com
by Adrian (Softland)
Mon Jul 26, 2021 12:23 pm
Forum: Troubleshooting
Topic: modified date shows...tomorrow's date??
Replies: 6
Views: 435

Re: modified date shows...tomorrow's date??

Hi,

I understand that.
Please note you can have in Windows a file with a date from future (modified by some application or created while the computer date was modified).
That is why I asked: which is the actual date of that file as it appears in Windows File Explorer?
by Adrian (Softland)
Fri Jul 23, 2021 1:03 pm
Forum: Troubleshooting
Topic: modified date shows...tomorrow's date??
Replies: 6
Views: 435

Re: modified date shows...tomorrow's date??

Hi,

Which is the date of that file in Windows File Explorer?
by Adrian (Softland)
Wed Jul 21, 2021 12:45 pm
Forum: Troubleshooting
Topic: FBackup 9.1 v369 crashes on startup
Replies: 1
Views: 598

Re: FBackup 9.1 v369 crashes on startup

Hi,

We don't have such problems here with FBackup crashing on startup. We are not aware of such an issue.

1. Please make sure FBackup is not blocked by the antivirus/firewall.

2. If you still have the problem, try to uninstall and reinstall it, from Control Panel.
by Adrian (Softland)
Mon Jul 19, 2021 12:34 pm
Forum: Troubleshooting
Topic: FBackup V9.1 hangs at startup refreshing drives information
Replies: 5
Views: 666

Re: FBackup V9.1 hangs at startup refreshing drives information

Hi, 1. Is there any antivirus which blocks FBackup? Does it starts so slow even without backup jobs? 2. Please send us the backup log file for that job in order to see what the problem is. Send it to info[at]fbackup[dot]com 3. Please put the bservice.exe process from the FBackup installation folder ...
by Adrian (Softland)
Fri Jul 16, 2021 12:08 pm
Forum: Troubleshooting
Topic: FBackup V9.1 hangs at startup refreshing drives information
Replies: 5
Views: 666

Re: FBackup V9.1 hangs at startup refreshing drives information

Hi,

Please close FBackup and rename this folder:
"C:\Users\<user name>\AppData\Roaming\Softland\FBackup 9\"
Try again to run FBackup. It will start with no jobs, can you create a new backup job and run it?
Do you still have the problem?
by Adrian (Softland)
Fri Jul 09, 2021 7:40 am
Forum: Troubleshooting
Topic: Backup Freeze/Hang
Replies: 2
Views: 669

Re: Backup Freeze/Hang

Hi,

We fixed the problem. Please download and install the new build 9.1.357.
by Adrian (Softland)
Fri Jul 09, 2021 7:20 am
Forum: General
Topic: Backup freezes
Replies: 25
Views: 4415

Re: Backup freezes

Hi,

We fixed the problem in version 9.
Please download and install the new build 9.1.357.