Search found 3819 matches

by Adrian (Softland)
Fri Aug 05, 2022 9:14 am
Forum: Troubleshooting
Topic: Google Drive backup testing is very slow.
Replies: 2
Views: 77

Re: Google Drive backup testing is very slow.

Hi, There is a communication (request - response) with the Google Drive service for each file. Sometimes the response from Google Drive can be delayed or if you have many files, the server could respond slower after a while. A solution is to use the Full backup type which puts all files in a zip arc...
by Adrian (Softland)
Wed Jul 27, 2022 3:18 pm
Forum: Troubleshooting
Topic: Tracking down log file errors
Replies: 1
Views: 138

Re: Tracking down log file errors

Hi,

The telemetry data seems to be something less important.
But you can check the permissions for those files. Try to manually copy them to another location.
What about if you run the backup with Thunderbird closed?
Does it works?
by Adrian (Softland)
Wed Jul 27, 2022 3:09 pm
Forum: General
Topic: Log Files
Replies: 1
Views: 207

Re: Log Files

Hi,

The indications in log are to search for "warning: " with a space after ":"
The same for "error: "
by Adrian (Softland)
Wed Jul 27, 2022 1:32 pm
Forum: General
Topic: Can't Delte Scheduled Jbs
Replies: 3
Views: 199

Re: Can't Delte Scheduled Jbs

Hi,

I'm glad the problem is fixed.
by Adrian (Softland)
Tue Jul 12, 2022 8:51 pm
Forum: Troubleshooting
Topic: failure after update 146
Replies: 12
Views: 3805

Re: failure after update 146

Hi,

I'm glad it works fine for you too.
by Adrian (Softland)
Thu Jul 07, 2022 7:25 am
Forum: Troubleshooting
Topic: FBackup to Google Drive creates copies of files.
Replies: 9
Views: 1087

Re: FBackup to Google Drive creates copies of files.

Hi,

We were not able to reproduce the problem even using the same settings for backup.
In such a case, we recommend you to start with a new backup job.
by Adrian (Softland)
Wed Jul 06, 2022 11:03 am
Forum: General
Topic: Can't Delte Scheduled Jbs
Replies: 3
Views: 199

Re: Can't Delte Scheduled Jbs

Hi,

Please try to delete them from Control Panel->Task Scheduler.
Do you still have the problem?
by Adrian (Softland)
Tue Jul 05, 2022 9:34 am
Forum: Troubleshooting
Topic: FBackup to Google Drive creates copies of files.
Replies: 9
Views: 1087

Re: FBackup to Google Drive creates copies of files.

Hi,

I could not reproduce the problem here using a standard Mirror backup job.
Can you please send us the .fkc catalog file for that job to info[at]fbackup[dot]com to see the exact settings you used?
If the file is too large for email, please send it using wetransfer.com
by Adrian (Softland)
Wed Jun 22, 2022 5:10 am
Forum: General
Topic: Deleted files aren't removed from destination
Replies: 12
Views: 20400

Re: Deleted files aren't removed from destination

@praczop

Hi, please note version 7 of FBackup is no longer supported. Please upgrade to version 9.