Search found 3825 matches

by Adrian (Softland)
Wed Oct 05, 2022 9:02 am
Forum: Troubleshooting
Topic: FBackup deletes my backup when I try to run it while my drive is under a different letter
Replies: 1
Views: 17

Re: FBackup deletes my backup when I try to run it while my drive is under a different letter

Hi,

If the backup destination drive is not found, the backup is not executed.
FBackup does not delete the backups in destination for no reason.

In order to find what happened, please send us all the backup logs for that job and also the .fkc catalog file from destination, to info[at]fbackup[dot]com
by Adrian (Softland)
Fri Sep 30, 2022 3:54 pm
Forum: Troubleshooting
Topic: FBackup9 won't start a backup job
Replies: 3
Views: 84

Re: FBackup9 won't start a backup job

Hi,

I could not reproduce the problem using Bitdefender Total Security. No issue is reported.
Also we tested FBackup on virustotal and no infections were found.
It seems to be a false positive.
Please put the bbackup.exe process in the exceptions list of the antivirus.
by Adrian (Softland)
Thu Sep 29, 2022 7:09 am
Forum: Troubleshooting
Topic: FBackup9 won't start a backup job
Replies: 3
Views: 84

Re: FBackup9 won't start a backup job

Hi,

Which version of FBackup do you use?
Please make sure you have the latest version 9.8.677

Also make sure the bservice.exe process is not blocked by the firewall/antivirus.
by Adrian (Softland)
Wed Sep 07, 2022 4:18 pm
Forum: Troubleshooting
Topic: Duplicate files and folders after renaming
Replies: 3
Views: 2085

Re: Duplicate files and folders after renaming

Hi, If you rename a source folder, it will be considered a new folder and it will be backed up with the new name. The old folder should be removed from the backup destination if the "Remove excluded or deleted files from backup" option is selected and there is at least one new or modified file to be...
by Adrian (Softland)
Fri Aug 19, 2022 8:53 am
Forum: Troubleshooting
Topic: Google Drive backup testing is very slow.
Replies: 5
Views: 470

Re: Google Drive backup testing is very slow.

Hi,

The difference is visible for larger files (>100 MB).
Multithreading is used to process large files in multiple threads, not for processing a bunch of files in each thread.
by Adrian (Softland)
Wed Aug 17, 2022 1:05 pm
Forum: Troubleshooting
Topic: Google Drive backup testing is very slow.
Replies: 5
Views: 470

Re: Google Drive backup testing is very slow.

Hi,

In version 9.8 of FBackup there is multithreading implemented.
All file types are processed the same way for FBackup.
Please make sure the antivirus is not scanning those image files on accessing.
by Adrian (Softland)
Fri Aug 05, 2022 9:14 am
Forum: Troubleshooting
Topic: Google Drive backup testing is very slow.
Replies: 5
Views: 470

Re: Google Drive backup testing is very slow.

Hi, There is a communication (request - response) with the Google Drive service for each file. Sometimes the response from Google Drive can be delayed or if you have many files, the server could respond slower after a while. A solution is to use the Full backup type which puts all files in a zip arc...
by Adrian (Softland)
Wed Jul 27, 2022 3:18 pm
Forum: Troubleshooting
Topic: Tracking down log file errors
Replies: 1
Views: 495

Re: Tracking down log file errors

Hi,

The telemetry data seems to be something less important.
But you can check the permissions for those files. Try to manually copy them to another location.
What about if you run the backup with Thunderbird closed?
Does it works?
by Adrian (Softland)
Wed Jul 27, 2022 3:09 pm
Forum: General
Topic: Log Files
Replies: 1
Views: 820

Re: Log Files

Hi,

The indications in log are to search for "warning: " with a space after ":"
The same for "error: "
by Adrian (Softland)
Wed Jul 27, 2022 1:32 pm
Forum: General
Topic: Can't Delte Scheduled Jbs
Replies: 3
Views: 586

Re: Can't Delte Scheduled Jbs

Hi,

I'm glad the problem is fixed.