Search found 3828 matches

by Adrian (Softland)
Mon Oct 10, 2022 11:20 am
Forum: Troubleshooting
Topic: Very slow program start
Replies: 3
Views: 7778

Re: Very slow program start

Hi, FBackup gets the list of the available drives from Windows and it does not know which one is connected, disconnected or available only on access. If there is a network computer in sleep which wakes up on lan access, there needs to be some retries with a wait time between, in order to access thos...
by Adrian (Softland)
Mon Oct 10, 2022 11:10 am
Forum: General
Topic: FireFox plugin
Replies: 6
Views: 8499

Re: FireFox plugin

Hi,

The file "places.sqlite" stores the annotations, bookmarks, favorite icons, input history, keywords, and browsing history. You can back up and restore only this file which is located in the profile folder of Mozilla Firefox.
by Adrian (Softland)
Fri Oct 07, 2022 6:39 am
Forum: Tutorials
Topic: Hard drive failed. How do I restore the data?
Replies: 1
Views: 3672

Re: Hard drive failed. How do I restore the data?

Hi,

You can open the .fkc catalog file in FBackup (from File->Open) and you will be able to restore the backup with FBackup.
You can also use WinZip or 7zip to extract the zip file. These applications should be able to handle large zip files.
by Adrian (Softland)
Wed Oct 05, 2022 9:02 am
Forum: Troubleshooting
Topic: FBackup deletes my backup when I try to run it while my drive is under a different letter
Replies: 1
Views: 6493

Re: FBackup deletes my backup when I try to run it while my drive is under a different letter

Hi,

If the backup destination drive is not found, the backup is not executed.
FBackup does not delete the backups in destination for no reason.

In order to find what happened, please send us all the backup logs for that job and also the .fkc catalog file from destination, to info[at]fbackup[dot]com
by Adrian (Softland)
Fri Sep 30, 2022 3:54 pm
Forum: Troubleshooting
Topic: FBackup9 won't start a backup job
Replies: 3
Views: 6562

Re: FBackup9 won't start a backup job

Hi,

I could not reproduce the problem using Bitdefender Total Security. No issue is reported.
Also we tested FBackup on virustotal and no infections were found.
It seems to be a false positive.
Please put the bbackup.exe process in the exceptions list of the antivirus.
by Adrian (Softland)
Thu Sep 29, 2022 7:09 am
Forum: Troubleshooting
Topic: FBackup9 won't start a backup job
Replies: 3
Views: 6562

Re: FBackup9 won't start a backup job

Hi,

Which version of FBackup do you use?
Please make sure you have the latest version 9.8.677

Also make sure the bservice.exe process is not blocked by the firewall/antivirus.
by Adrian (Softland)
Wed Sep 07, 2022 4:18 pm
Forum: Troubleshooting
Topic: Duplicate files and folders after renaming
Replies: 3
Views: 8558

Re: Duplicate files and folders after renaming

Hi, If you rename a source folder, it will be considered a new folder and it will be backed up with the new name. The old folder should be removed from the backup destination if the "Remove excluded or deleted files from backup" option is selected and there is at least one new or modified file to be...
by Adrian (Softland)
Fri Aug 19, 2022 8:53 am
Forum: Troubleshooting
Topic: Google Drive backup testing is very slow.
Replies: 5
Views: 7120

Re: Google Drive backup testing is very slow.

Hi,

The difference is visible for larger files (>100 MB).
Multithreading is used to process large files in multiple threads, not for processing a bunch of files in each thread.
by Adrian (Softland)
Wed Aug 17, 2022 1:05 pm
Forum: Troubleshooting
Topic: Google Drive backup testing is very slow.
Replies: 5
Views: 7120

Re: Google Drive backup testing is very slow.

Hi,

In version 9.8 of FBackup there is multithreading implemented.
All file types are processed the same way for FBackup.
Please make sure the antivirus is not scanning those image files on accessing.
by Adrian (Softland)
Fri Aug 05, 2022 9:14 am
Forum: Troubleshooting
Topic: Google Drive backup testing is very slow.
Replies: 5
Views: 7120

Re: Google Drive backup testing is very slow.

Hi, There is a communication (request - response) with the Google Drive service for each file. Sometimes the response from Google Drive can be delayed or if you have many files, the server could respond slower after a while. A solution is to use the Full backup type which puts all files in a zip arc...