Search found 3692 matches

by Adrian (Softland)
Fri Jul 23, 2021 1:03 pm
Forum: Troubleshooting
Topic: modified date shows...tomorrow's date??
Replies: 2
Views: 18

Re: modified date shows...tomorrow's date??

Hi,

Which is the date of that file in Windows File Explorer?
by Adrian (Softland)
Wed Jul 21, 2021 12:45 pm
Forum: Troubleshooting
Topic: FBackup 9.1 v369 crashes on startup
Replies: 1
Views: 199

Re: FBackup 9.1 v369 crashes on startup

Hi,

We don't have such problems here with FBackup crashing on startup. We are not aware of such an issue.

1. Please make sure FBackup is not blocked by the antivirus/firewall.

2. If you still have the problem, try to uninstall and reinstall it, from Control Panel.
by Adrian (Softland)
Mon Jul 19, 2021 12:34 pm
Forum: Troubleshooting
Topic: FBackup V9.1 hangs at startup refreshing drives information
Replies: 5
Views: 267

Re: FBackup V9.1 hangs at startup refreshing drives information

Hi, 1. Is there any antivirus which blocks FBackup? Does it starts so slow even without backup jobs? 2. Please send us the backup log file for that job in order to see what the problem is. Send it to info[at]fbackup[dot]com 3. Please put the bservice.exe process from the FBackup installation folder ...
by Adrian (Softland)
Fri Jul 16, 2021 12:08 pm
Forum: Troubleshooting
Topic: FBackup V9.1 hangs at startup refreshing drives information
Replies: 5
Views: 267

Re: FBackup V9.1 hangs at startup refreshing drives information

Hi,

Please close FBackup and rename this folder:
"C:\Users\<user name>\AppData\Roaming\Softland\FBackup 9\"
Try again to run FBackup. It will start with no jobs, can you create a new backup job and run it?
Do you still have the problem?
by Adrian (Softland)
Fri Jul 09, 2021 7:40 am
Forum: Troubleshooting
Topic: Backup Freeze/Hang
Replies: 2
Views: 295

Re: Backup Freeze/Hang

Hi,

We fixed the problem. Please download and install the new build 9.1.357.
by Adrian (Softland)
Fri Jul 09, 2021 7:20 am
Forum: General
Topic: Backup freezes
Replies: 25
Views: 2220

Re: Backup freezes

Hi,

We fixed the problem in version 9.
Please download and install the new build 9.1.357.
by Adrian (Softland)
Wed Jul 07, 2021 12:14 pm
Forum: General
Topic: Backup freezes
Replies: 25
Views: 2220

Re: Backup freezes

Hi,

A workaround is to restart the Volume Shadow Copy service from Windows.
A new build with the fix will be released these days.
by Adrian (Softland)
Wed Jul 07, 2021 12:14 pm
Forum: Troubleshooting
Topic: Backup Freeze/Hang
Replies: 2
Views: 295

Re: Backup Freeze/Hang

Hi,

We are working to fix this problem.
A new build will be released these days.
by Adrian (Softland)
Thu Jul 01, 2021 6:40 am
Forum: General
Topic: Backup freezes
Replies: 25
Views: 2220

Re: Backup freezes

Hi,

We are currently working to fix this issue.
We will let you know when it's fixed.
by Adrian (Softland)
Wed Jun 30, 2021 12:01 pm
Forum: General
Topic: Backup freezes
Replies: 25
Views: 2220

Re: Backup freezes

Hi,

When the backup freezes, please try to restart the Volume Shadow Copy from Control Panel->Services.
Does it solves the problem?