Search found 3886 matches

by Adrian (Softland)
Tue Mar 16, 2021 7:11 am
Forum: Troubleshooting
Topic: Log warning for missing folder that is not missing
Replies: 11
Views: 21474

Re: Log warning for missing folder that is not missing

Hi,

Please send us the last backup log and the .fkc catalog file to info[at]fbackup[dot]com
by Adrian (Softland)
Mon Mar 15, 2021 9:38 pm
Forum: Troubleshooting
Topic: Version 9 Upgrade - Display Fonts
Replies: 4
Views: 7060

Re: Version 9 Upgrade - Display Fonts

Hi,

Please send us some screenshots with the FBackup interface, to see how it looks. Send them to info[at]fbackup[dot]com
Do you use custom fonts size in Windows?
What version of Windows you have?
by Adrian (Softland)
Mon Mar 15, 2021 3:44 pm
Forum: General
Topic: "Access denied" errors after upgrade from v8.9 to 9.0
Replies: 4
Views: 33360

Re: "Access denied" errors after upgrade from v8.9 to 9.0

Hi,

Please try to create in FBackup 9 a new small backup job with the same source and destination you used for the other jobs (1-2 files).
Do you still have the problem?
If yes, please send us the last backup log and the .fkc catalog file for that job to info[at]fbackup[dot]com
by Adrian (Softland)
Mon Mar 15, 2021 3:40 pm
Forum: Troubleshooting
Topic: No backups running after upgrading from v8.9 to 9.0
Replies: 4
Views: 9386

Re: No backups running after upgrading from v8.9 to 9.0

Hi,

1. Did you get any error/warning message during the backup jobs upgrade?
2. Do you have the same problem if you manually run one of the backup jobs you have?
3. If yes, please send us the last backup log for such a backup job, to info[at]fbackup[dot]com
by Adrian (Softland)
Mon Mar 15, 2021 2:59 pm
Forum: Troubleshooting
Topic: FB9, Fast mirror
Replies: 15
Views: 19400

Re: FB9, Fast mirror

Hi,

We don't have such problems here.
Please send us the .fkc catalog file and the last backup log for that job, to info[at]fbackup[dot]com
by Adrian (Softland)
Wed Feb 03, 2021 10:12 am
Forum: General
Topic: TYPE 'use adaptive buffer size' & .FKC questions
Replies: 5
Views: 45374

Re: TYPE 'use adaptive buffer size' & .FKC questions

Hi,

There should be only 1 .fkc catalog file for each job (in destination).
If you have two .fkc files, you can delete the oldest one.
by Adrian (Softland)
Wed Feb 03, 2021 10:11 am
Forum: Troubleshooting
Topic: Impossible de sauvegarder dans Google drive
Replies: 2
Views: 14742

Re: Impossible de sauvegarder dans Google drive

Hi,

Please note we offer support in English only.
We need the backup log for that job, to see what the problem is.
Please send it to info[at]fbackup[dot]com
by Adrian (Softland)
Wed Jan 27, 2021 12:10 am
Forum: General
Topic: TYPE 'use adaptive buffer size' & .FKC questions
Replies: 5
Views: 45374

Re: TYPE 'use adaptive buffer size' & .FKC questions

Hi, 1. The "Use adaptive buffer size" is used when you use the mirror backup type to a network destination. It will use different buffer size according to the files size, in order to get a faster copy process. 2. The .fkc file is the backup catalog used by FBackup. It does not get deleted ...
by Adrian (Softland)
Wed Jan 27, 2021 12:08 am
Forum: Troubleshooting
Topic: Backup stuck at preparing shadowcopy
Replies: 3
Views: 11624

Re: Backup stuck at preparing shadowcopy

Hi, 1. For the Shadow Copy problem, please open Control Panel->Administrative Tools->Task Scheduler Edit the scheduled task and set it to run with highest privileges. 2. In such a case, please open Backup Properties->Advanced. Select "Run program or action" in the "Run action before b...
by Adrian (Softland)
Tue Jan 26, 2021 11:18 pm
Forum: Troubleshooting
Topic: Newer file in destination - can one filter?
Replies: 1
Views: 12085

Re: Newer file in destination - can one filter?

Hi,

FBackup is a one way backup solution.
You cannot compare the source file with the existing file in destination, as it is compared with the information stored in catalog. It is supposed the backup files in destination are not modified by other applications.