Search found 3885 matches

by Adrian (Softland)
Tue May 16, 2017 11:44 am
Forum: Tutorials
Topic: How to protect your data against WannaCry or other ransomware attacks
Replies: 0
Views: 36105

How to protect your data against WannaCry or other ransomware attacks

The WannaCry ransomware attack is one of the most aggressive cyber-attack targeting older versions of Windows (Windows 8 or lower). In just a few days it infected hundreds of thousands of computers in 150+ countries, by encrypting the data on those computers and demanding payments to unlock it (usin...
by Adrian (Softland)
Mon May 15, 2017 1:28 pm
Forum: Troubleshooting
Topic: error: cannot create folder
Replies: 2
Views: 3817

Re: error: cannot create folder

Hi,

Do you have the same problem if you use UNC path as backup destination? (example: \\192.168.1.110\shared-folder\)
by Adrian (Softland)
Mon May 15, 2017 1:03 pm
Forum: Troubleshooting
Topic: Retore Rerror
Replies: 1
Views: 3740

Re: Retore Rerror

Hi,

That is the backup file. If you cannot find it, you cannot restore the backup.
Please make sure you connected the correct USB drive.
by Adrian (Softland)
Tue May 09, 2017 12:59 pm
Forum: Troubleshooting
Topic: Cannot install FBackup
Replies: 3
Views: 3860

Re: Cannot install FBackup

@joeroot:
If you have the same problem, please see the above steps. Send us the log file.
by Adrian (Softland)
Fri Apr 21, 2017 6:59 am
Forum: General
Topic: RESTORING UNBACKEDUP FILES
Replies: 2
Views: 6983

Re: RESTORING UNBACKEDUP FILES

Hi,

If those files were not backed up by FBackup, it will not restore them.
FBackup will restore only the files it backed up.
by Adrian (Softland)
Fri Apr 21, 2017 6:58 am
Forum: Troubleshooting
Topic: Cannot delete schedule job or trigger ver 6.4.355
Replies: 1
Views: 4020

Re: Cannot delete schedule job or trigger ver 6.4.355

Hi,

If the scheduler was created by another user with higher privileges it might be possible that you need to delete it from Control Panel->Administrative Tools->Task Scheduler.
Please find that task under the above mentioned location and try to delete it. Do you still have the problem?
by Adrian (Softland)
Fri Apr 21, 2017 6:56 am
Forum: Troubleshooting
Topic: Cannot install FBackup
Replies: 3
Views: 3860

Re: Cannot install FBackup

Hi, 1. Please make sure the setup file was completely downloaded. For version 6.4.355, the size should be 70.6 MB (74,113,208 bytes) 2. Make sure you use an administrator account and you can install other applications on that computer. 3. Make sure the antivirus/firewall does not block the installat...
by Adrian (Softland)
Tue Apr 11, 2017 7:28 am
Forum: General
Topic: File move to different directory
Replies: 1
Views: 7266

Re: File move to different directory

Hi, It is not clear if you edit/moved files in sources or in destination. Please note you should never manually change/delete the files in destination. 1. If you use the Full backup type, all source files will be backed up every time and the old backup will be deleted from destination. Just make sur...
by Adrian (Softland)
Tue Apr 11, 2017 7:14 am
Forum: Troubleshooting
Topic: SQL error " INSERT INTO TempFileVerDelExcluded
Replies: 1
Views: 9093

Re: SQL error " INSERT INTO TempFileVerDelExcluded

Hi,

Please send us the .fkc catalog file for that job, from the backup destination.
Send it zipped to info[at]fbackup[dot]com
by Adrian (Softland)
Mon Apr 03, 2017 6:44 am
Forum: Troubleshooting
Topic: Insufficient system resources exist to complete the requested service
Replies: 3
Views: 9146

Re: Insufficient system resources exist to complete the requested service

Hi,

The first problem listed is "Not enough room to write archive". The archive is created in temp folder which is on C: drive by default.
Do you have enough free disk space on C: drive?