Search found 3885 matches

by Adrian (Softland)
Mon Mar 20, 2017 9:59 am
Forum: General
Topic: How to configure daily FULL backup (zip file) to OVERWRITE instead of add/delete?
Replies: 5
Views: 10957

Re: How to configure daily FULL backup (zip file) to OVERWRITE instead of add/delete?

Hi,

The backup number and the source drive letter must be included in the zip file name. You cannot change that in FBackup.
by Adrian (Softland)
Tue Mar 14, 2017 9:59 am
Forum: Troubleshooting
Topic: all selected folders get backed up...but no selected files in the folders
Replies: 6
Views: 9106

Re: all selected folders get backed up...but no selected files in the folders

Hi,

All default filters are "exclude filters". If you see 'office temporary files' [type=Include], that means you probably changed it to "include" by mistake. In this case FBackup was trying to include only the office temporary files in backup.
by Adrian (Softland)
Mon Mar 13, 2017 9:18 am
Forum: Troubleshooting
Topic: Hung Job: Cannot backup while another action is in progress
Replies: 4
Views: 8916

Re: Hung Job: Cannot backup while another action is in progress

Hi,

Is it a large backup job?
If you open Task Manager, can you see the bbackup.exe process running?
If not, in order to stop the backup execution, please kill the bbackup.exe process from Task Manager.
by Adrian (Softland)
Mon Mar 13, 2017 9:17 am
Forum: Troubleshooting
Topic: Slow backup
Replies: 1
Views: 3389

Re: Slow backup

Hi, Full and Mirror backup different backup types. If you change the backup type from Full to Mirror, the local backup catalog is deleted (the backup in destination remains) and a new backup is created in destination. At this moment, it seems you have 2 independent backups in destination: a full and...
by Adrian (Softland)
Mon Mar 13, 2017 9:07 am
Forum: Troubleshooting
Topic: Fbackup still running on PC shutdown
Replies: 3
Views: 3433

Re: Fbackup still running on PC shutdown

Hi,

To make sure the tray icon of FBackup did not remained in memory, please go to File->Options->Startup and updates
Uncheck the "Show tray icon" option and press OK.
by Adrian (Softland)
Mon Mar 13, 2017 9:00 am
Forum: Troubleshooting
Topic: The system cannot find the file specified(2)
Replies: 3
Views: 8457

Re: The system cannot find the file specified(2)

Hi,

Do you use an administrator account?
If yes, we can connect to your computer using TeamViewer to assist you configuring FBackup.
Please send us an email to info[at]fbackup[dot]com to discuss when we can connect.
by Adrian (Softland)
Mon Mar 13, 2017 8:52 am
Forum: Troubleshooting
Topic: all selected folders get backed up...but no selected files in the folders
Replies: 6
Views: 9106

Re: all selected folders get backed up...but no selected files in the folders

Hi, 1. Please look in the backup destination and see if the files were backed up. In this case it means the restore did not worked correctly. 2. If no files were backed up, please open Backup Properties->Filters and make sure you did not set a filter to include only specific files or something. If y...
by Adrian (Softland)
Mon Mar 13, 2017 8:41 am
Forum: Troubleshooting
Topic: task scheduler
Replies: 4
Views: 4163

Re: task scheduler

@robinray649
Please go to Control Panel->Administrative Tools->Services.
Make sure the "Task Scheduler" service is started and running.
by Adrian (Softland)
Thu Mar 09, 2017 11:07 am
Forum: Troubleshooting
Topic: destination drive not showing as external
Replies: 4
Views: 8485

Re: destination drive not showing as external

Hi,

Does Windows recognized the destination drive as local or as external? We get the information about the drive type from Windows OS.
If you select that backup destination drive as local, can you run the backup?