Search found 3886 matches

by Adrian (Softland)
Thu Mar 09, 2017 11:07 am
Forum: Troubleshooting
Topic: destination drive not showing as external
Replies: 4
Views: 8576

Re: destination drive not showing as external

Hi,

Does Windows recognized the destination drive as local or as external? We get the information about the drive type from Windows OS.
If you select that backup destination drive as local, can you run the backup?
by Adrian (Softland)
Thu Mar 09, 2017 9:24 am
Forum: Troubleshooting
Topic: Fbackup still running on PC shutdown
Replies: 3
Views: 3511

Re: Fbackup still running on PC shutdown

Hi,

Is there any backup in progress?
Can you tell us exactly what the message is?
FBackup should not stop Windows shutdown unless it is running a backup at that time.
by Adrian (Softland)
Tue Feb 28, 2017 10:40 am
Forum: General
Topic: More flexible Filter
Replies: 2
Views: 13277

Re: More flexible Filter

Hi,

That feature exists in our commercial edition: Backup4all.
http://www.backup4all.com
by Adrian (Softland)
Tue Feb 28, 2017 10:39 am
Forum: Troubleshooting
Topic: scheduler not working
Replies: 1
Views: 3859

Re: scheduler not working

Hi,

Please go to Control Panel->Administrative Tools->Task Scheduler.
Delete the "FBackup 6" folder from there and restart FBackup.
Try again to create a scheduled task in FBackup.
by Adrian (Softland)
Tue Feb 28, 2017 9:47 am
Forum: General
Topic: My Documents vs Microsoft Outlook plugin
Replies: 6
Views: 7393

Re: My Documents vs Microsoft Outlook plugin

Hi, You said "Right now it only backs up open PST files." I think you wanted to say it backs up only closed PST files. The difference between open and closed files is that the Volume shadow copy service is used. If you cannot backup open files and all the conditions are met (to use an admi...
by Adrian (Softland)
Thu Feb 23, 2017 9:44 am
Forum: Troubleshooting
Topic: Encription backup
Replies: 1
Views: 3218

Re: Encription backup

Hi,

We cannot do that as we cannot verify you are the real owner of that backup catalog/zip file. Can you extract the zip file (outside FBackup) using the same password?
If not, you need to remember the correct password.
by Adrian (Softland)
Thu Feb 23, 2017 9:42 am
Forum: Troubleshooting
Topic: Size of file warning
Replies: 3
Views: 14322

Re: Size of file warning

Hi,

The warning indicate the file was not backed up correctly in destination.
In this case you need to back up again that file.

If the same problem appears again on that file, please check the source file if there is something special about it.
by Adrian (Softland)
Wed Feb 22, 2017 2:07 pm
Forum: Troubleshooting
Topic: Scheduler problem
Replies: 3
Views: 3785

Re: Scheduler problem

Hi,

Does the scheduled backup starts? If yes, please send us the last backup log to [email protected]
What about if you run the scheduled backup while you are logged on in front of the computer?
by Adrian (Softland)
Wed Feb 22, 2017 2:04 pm
Forum: General
Topic: My Documents vs Microsoft Outlook plugin
Replies: 6
Views: 7393

Re: My Documents vs Microsoft Outlook plugin

Hi,

Are you saying that the Outlook plugin cannot backup open PST files while the My Documents plugin can back them up?
The file permission to be accessed or not has nothing to do with the plugin file.

Please send us the last backup log for the Outlook backup job to [email protected]
by Adrian (Softland)
Wed Feb 22, 2017 1:58 pm
Forum: Troubleshooting
Topic: slow lan speed
Replies: 3
Views: 3224

Re: slow lan speed

Hi,

At this moment there is no other solution. Please use the Full backup type.