Search found 3886 matches

by Adrian (Softland)
Fri Feb 17, 2017 11:43 am
Forum: Troubleshooting
Topic: slow lan speed
Replies: 3
Views: 3266

Re: slow lan speed

Hi,

What about if you use the Full backup type?
by Adrian (Softland)
Fri Feb 17, 2017 10:52 am
Forum: General
Topic: UGH! Mirror backup deletes backup if source drive failed
Replies: 15
Views: 26767

Re: UGH! Mirror backup deletes backup if source drive failed

Hi, @Awethenticjms1111: Please send us the last backup log for that job and the backup catalog (.fkc file) from the backup destination, to see what happened. Send us the files to info[at]fbackup[dot]com We tried to reproduce your problem here but the files are not deleted if that option is not selec...
by Adrian (Softland)
Wed Feb 15, 2017 12:43 pm
Forum: Troubleshooting
Topic: Mirror Backup
Replies: 4
Views: 3623

Re: Mirror Backup

Hi,

You can compress the file in a .rar or .zip archive.
If the size still too large, you can send it to us via wetransfer.com
by Adrian (Softland)
Wed Feb 15, 2017 12:40 pm
Forum: Troubleshooting
Topic: fbackup destination error (code 107477300)
Replies: 4
Views: 3370

Re: fbackup destination error (code 107477300)

Hi,

Please download and install version 6.4 of FBackup. Then try again and let us know the results.
by Adrian (Softland)
Tue Feb 14, 2017 12:26 pm
Forum: Troubleshooting
Topic: Restore not working
Replies: 1
Views: 7115

Re: Restore not working

Hi,

In the Restore Wizard, did you select the "Restore excluded and deleted files" option?
If not, please select it and try again to run the restore.

Let us know if you still have the problem.
by Adrian (Softland)
Tue Feb 14, 2017 11:10 am
Forum: General
Topic: FBackup Plugin
Replies: 9
Views: 10100

Re: FBackup Plugin

Hi,

The problem is not yet fixed. We will fix it.
by Adrian (Softland)
Tue Feb 14, 2017 11:06 am
Forum: General
Topic: FireFox plugin
Replies: 6
Views: 43943

Re: FireFox plugin

Hi,

Yes, using the Firefox plugin, you will also back up the bookmarks.
You can only restore the entire profile folder, not the bookmarks individually.
by Adrian (Softland)
Tue Feb 14, 2017 10:50 am
Forum: General
Topic: My Documents vs Microsoft Outlook plugin
Replies: 6
Views: 7437

Re: My Documents vs Microsoft Outlook plugin

Hi,

The Outlook plugin includes other settings too, not just the email pst files.
by Adrian (Softland)
Tue Feb 14, 2017 10:41 am
Forum: Troubleshooting
Topic: fbackup destination error (code 107477300)
Replies: 4
Views: 3370

Re: fbackup destination error (code 107477300)

Hi,

What version of FBackup do you use?
Can you manually copy those files using Windows Explorer?
by Adrian (Softland)
Tue Feb 14, 2017 10:36 am
Forum: Troubleshooting
Topic: Mirror Backup
Replies: 4
Views: 3623

Re: Mirror Backup

Hi,

Please send us the .fkc catalog file from the backup destination and the last backup log from FBackup to info[at]fbackup[dot]com
By default FBackup does back up both files and folders, unless you set different configurations to include or exclude only some file types.