Search found 3886 matches

by Adrian (Softland)
Thu Oct 06, 2016 12:00 pm
Forum: Troubleshooting
Topic: Not enough room to write archive
Replies: 7
Views: 5606

Re: Not enough room to write archive

Do you have full permissions to edit files in that folder?
by Adrian (Softland)
Wed Sep 28, 2016 9:50 am
Forum: Troubleshooting
Topic: Not enough room to write archive
Replies: 7
Views: 5606

Re: Not enough room to write archive

Hi,

Did you use an administrator account to change the job?
Please make sure you have full permissions to edit files in "

Code: Select all

C:\Users\<user name>\AppData\Roaming\Softland\FBackup 6
" folder.
by Adrian (Softland)
Wed Sep 28, 2016 8:30 am
Forum: Troubleshooting
Topic: Downloading FBackup update
Replies: 2
Views: 3136

Re: Downloading FBackup update

Hi,

The default browser on each computer cannot be changed by us. It is configured on each user computer.
it is important cu clear the cache of the browser if such problems appear, restart the browser and try again.
by Adrian (Softland)
Fri Sep 23, 2016 7:54 am
Forum: General
Topic: What happened to the 3 easy steps? :)
Replies: 7
Views: 5582

Re: What happened to the 3 easy steps? :)

Hi, The first part of the home page presents a short description and the main features of FBackup, while the last line of the home page clearly tells the user not to perform system backups using FBackup: "FBackup is a free data backup software, it is not recommended for full system backup (disk...
by Adrian (Softland)
Fri Sep 23, 2016 7:27 am
Forum: Troubleshooting
Topic: Not able to create new backup
Replies: 5
Views: 3413

Re: Not able to create new backup

Hi,

Please send us the last backup log and the .fkc catalog file for that job, to info@fbackup[dot]com
by Adrian (Softland)
Thu Sep 22, 2016 9:49 am
Forum: Troubleshooting
Topic: FBackup hangs "Initializing Backup" at 0%
Replies: 4
Views: 4392

Re: FBackup hangs "Initializing Backup" at 0%

Hi, It seems the bservice.exe process did not start. Please make sure the firewall does not block that process. You can also go to Control Panel->Administrative Tools->Services to restart the service or manually start it. Then please restart FBackup and run again the backup manually. Do you still ha...
by Adrian (Softland)
Wed Sep 21, 2016 12:30 pm
Forum: General
Topic: Question about Restore
Replies: 3
Views: 4821

Re: Question about Restore

Hi,

By default you are asked for each file, but there is a checkbox to select if you want "Do this for all files".
by Adrian (Softland)
Wed Sep 21, 2016 12:28 pm
Forum: Troubleshooting
Topic: backup running at wrong time/too often
Replies: 1
Views: 2710

Re: backup running at wrong time/too often

Hi,

The scheduled tasks can be configured to repeat every hour or every few minutes. If you did not configured the repeat option, you can delete the scheduled task and create a new one.
If that still does not solve the problem, please let us know the exact message you get.
by Adrian (Softland)
Wed Sep 21, 2016 12:20 pm
Forum: Troubleshooting
Topic: Not able to create new backup
Replies: 5
Views: 3413

Re: Not able to create new backup

Hi,

1. Is this problem for all files or for some of the source files?
2. Have you looked in the files content or you are looking only at the file date?
3. Do you have the same problem if you use a local hard drive destination folder?
by Adrian (Softland)
Wed Sep 21, 2016 11:53 am
Forum: Troubleshooting
Topic: Not enough room to write archive
Replies: 7
Views: 5606

Re: Not enough room to write archive

Hi,

Do you have the same problem if you use the Mirror backup type?