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by Adrian (Softland)
Wed Apr 13, 2016 12:43 pm
Forum: Troubleshooting
Topic: Versions not creating
Replies: 1
Views: 2584

Re: Versions not creating

Hi, In FBackup you can keep only one version of the backup. If you want to keep multiple backup versions, please try our commercial edition: Backup4all. The size of the compressed backup depends on the source file types. Some file types can be compressed to a smaller size and some cannot be compress...
by Adrian (Softland)
Thu Mar 31, 2016 1:36 pm
Forum: Troubleshooting
Topic: IPC server
Replies: 2
Views: 3276

Re: IPC server

Hi,

Please make sure you have the latest version of FBackup 6.0.137, and no antivirus/firewall is blocking the bservice.exe process.
by Adrian (Softland)
Thu Mar 31, 2016 1:35 pm
Forum: Troubleshooting
Topic: Backup to Google Drive Stopped at 31%
Replies: 17
Views: 8718

Re: Backup to Google Drive Stopped at 31%

Hi,

Please send us the complete backup log and the .fkc catalog file if it exists in the local catalog folder.
Send both files to info[at]fbackup[dot]com
by Adrian (Softland)
Thu Mar 31, 2016 1:29 pm
Forum: Troubleshooting
Topic: Please insert a disk
Replies: 1
Views: 2488

Re: Please insert a disk

Hi,

Is there any virtual disc mounted on the virtual drive?
Can you manually copy files there using Windows Explorer?
by Adrian (Softland)
Thu Mar 31, 2016 1:27 pm
Forum: Troubleshooting
Topic: Catalog Update
Replies: 3
Views: 3026

Re: Catalog Update

Hi,

You can also open in FBackup 6 the backup catalogs from the backup destination. That will recreate the backup jobs in version 6 of FBackup so you can continue the backups.
by Adrian (Softland)
Thu Mar 31, 2016 1:13 pm
Forum: Troubleshooting
Topic: Mirror mode not working
Replies: 6
Views: 3576

Re: Mirror mode not working

Hi,

In order to see what the problem is, please send us at least the backup log. Put it into a zip archive and send it by email to info[at]fbackup[dot]com
by Adrian (Softland)
Thu Mar 24, 2016 2:03 pm
Forum: General
Topic: Restore mirror backup after modifying files
Replies: 3
Views: 6474

Re: Restore mirror backup after modifying files

Hi,

If there is no space for a complete new backup and the current backup is altered, you can continue with the outdated destination. On restore you will get warnings for the not found files in destination.
by Adrian (Softland)
Thu Mar 24, 2016 1:26 pm
Forum: General
Topic: Fbackup 6.0 Build 137: I can't delete jobs
Replies: 4
Views: 4878

Re: Fbackup 6.0 Build 137: I can't delete jobs

Hi,

We were able to reproduce the problem and we will fix it.
by Adrian (Softland)
Thu Mar 24, 2016 10:38 am
Forum: Troubleshooting
Topic: Backup to Google Drive Stopped at 31%
Replies: 17
Views: 8718

Re: Backup to Google Drive Stopped at 31%

Hi,

Can you tell me the size of the backup which failed?
We have no problems here in backing up large files to Google Drive.
by Adrian (Softland)
Tue Mar 22, 2016 8:43 am
Forum: Troubleshooting
Topic: Backup to Google Drive Stopped at 31%
Replies: 17
Views: 8718

Re: Backup to Google Drive Stopped at 31%

Hi,

Please try to uncheck some larger source files from Backup Properties->Sources.
Run again the backup and after that you can check back the other files to be backed up.
Run again the backup. Do you still have the problem?