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by Softland
Fri Nov 29, 2019 2:01 pm
Forum: Troubleshooting
Topic: Fbackup loads when computer starts
Replies: 5
Views: 209

Re: Fbackup loads when computer starts

Hi,

It could have been the cause of the problem. Please confirm if the problem is solved.
by Softland
Thu Nov 28, 2019 7:40 am
Forum: Troubleshooting
Topic: Fbackup loads when computer starts
Replies: 5
Views: 209

Re: Fbackup loads when computer starts

Hi,

Please go to Control Panel->Administrative Tools->Task Scheduler and see if there is any scheduled task in FBackup folder.
by Softland
Tue Nov 26, 2019 11:28 am
Forum: Troubleshooting
Topic: Fbackup loads when computer starts
Replies: 5
Views: 209

Re: Fbackup loads when computer starts

Hi, Here are few steps to make sure FBackup won't open at Windows startup. 1. Please open FBackup and go to File->Options->Startup and updates. Uncheck the "Start at Windows startup" option and press OK. 2. Open Task Manager in Windows. Go to Startup tab and make sure FBackup is disabled. ...
by Softland
Thu Nov 21, 2019 12:36 pm
Forum: Troubleshooting
Topic: Mirror Job isn't mirroring
Replies: 3
Views: 417

Re: Mirror Job isn't mirroring

@ianto39
I just replied to your email.
We need to investigate each case, as this isn't a known issue in FBackup.
by Softland
Wed Nov 20, 2019 1:43 pm
Forum: Troubleshooting
Topic: FBackup & Backup4all
Replies: 3
Views: 186

Re: FBackup & Backup4all

Hi,

In Backup4all, do you have the same problem if you change the burning engine from File->Options->CD, DVD or Bluray?
by Softland
Mon Nov 11, 2019 1:07 pm
Forum: Troubleshooting
Topic: Cannot encrypt backup
Replies: 5
Views: 271

Re: Cannot encrypt backup

Hi,

I cannot reproduce the problem per your description, using the latest version of FBackup.
by Softland
Mon Nov 11, 2019 8:12 am
Forum: General
Topic: Pre-populate destination folder
Replies: 1
Views: 167

Re: Pre-populate destination folder

Hi,

You cannot do that, as FBackup will recognize only the files it backed up, as it uses the .fkc backup catalog.
by Softland
Mon Nov 11, 2019 8:00 am
Forum: Troubleshooting
Topic: Every time backup is repeating full backup
Replies: 1
Views: 171

Re: Every time backup is repeating full backup

Hi,

Please send us the last backup log and the .fkc catalog file from the backup destination to info[at]fbackup[dot]com, to see the exact configuration you use.
by Softland
Thu Nov 07, 2019 1:08 pm
Forum: Troubleshooting
Topic: Pictures folder empty when restoring
Replies: 6
Views: 326

Re: Pictures folder empty when restoring

Hi,

Please use wetransfer.com to send us the large file(s). Send them to info[at]fbackup[dot]com
by Softland
Thu Nov 07, 2019 12:41 pm
Forum: Troubleshooting
Topic: Cannot encrypt backup
Replies: 5
Views: 271

Re: Cannot encrypt backup

Hi,

Do you have the same problem if you create a new backup job?
If yes, can you give me access to your computer using TeamViewer to help you configure the backup?

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