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by Adrian (Softland)
Mon Nov 11, 2019 8:12 am
Forum: General
Topic: Pre-populate destination folder
Replies: 1
Views: 207

Re: Pre-populate destination folder

Hi,

You cannot do that, as FBackup will recognize only the files it backed up, as it uses the .fkc backup catalog.
by Adrian (Softland)
Mon Nov 11, 2019 8:00 am
Forum: Troubleshooting
Topic: Every time backup is repeating full backup
Replies: 1
Views: 205

Re: Every time backup is repeating full backup

Hi,

Please send us the last backup log and the .fkc catalog file from the backup destination to info[at]fbackup[dot]com, to see the exact configuration you use.
by Adrian (Softland)
Thu Nov 07, 2019 1:08 pm
Forum: Troubleshooting
Topic: Pictures folder empty when restoring
Replies: 6
Views: 375

Re: Pictures folder empty when restoring

Hi,

Please use wetransfer.com to send us the large file(s). Send them to info[at]fbackup[dot]com
by Adrian (Softland)
Thu Nov 07, 2019 12:41 pm
Forum: Troubleshooting
Topic: Cannot encrypt backup
Replies: 5
Views: 334

Re: Cannot encrypt backup

Hi,

Do you have the same problem if you create a new backup job?
If yes, can you give me access to your computer using TeamViewer to help you configure the backup?
by Adrian (Softland)
Wed Nov 06, 2019 12:04 pm
Forum: Troubleshooting
Topic: Cannot encrypt backup
Replies: 5
Views: 334

Re: Cannot encrypt backup

Hi,

It looks like the options are strangely selected in your screenshot.
Please open again Backup Properties->Compression.
Select "None" and uncheck the "Create independent splits" option.
Then try again to select "Standard encryption".
Do you still have the problem?
by Adrian (Softland)
Mon Nov 04, 2019 12:13 pm
Forum: Troubleshooting
Topic: Pictures folder empty when restoring
Replies: 6
Views: 375

Re: Pictures folder empty when restoring

Hi,

Please send us the .fkc catalog file to info[at]fbackup[dot]com
by Adrian (Softland)
Thu Oct 31, 2019 11:13 am
Forum: Troubleshooting
Topic: Pictures folder empty when restoring
Replies: 6
Views: 375

Re: Pictures folder empty when restoring

Hi,

If only one user has the images in backup, it means the other user files were probably not included in backed up.
Do you have the backup logs for that job?
by Adrian (Softland)
Wed Oct 23, 2019 7:23 am
Forum: Troubleshooting
Topic: Version 8.3.237.0 will not run on Win10
Replies: 1
Views: 312

Re: Version 8.3.237.0 will not run on Win10

Hi,

There are no problems with version 8.3.237 on Windows 10.
We tested it here and it works fine. No other user reported such a problem.
Please try to uninstall FBackup, restart the computer and then reinstall FBackup.
Do you have the same problem?
by Adrian (Softland)
Thu Oct 17, 2019 10:47 am
Forum: General
Topic: VSCSRV.EXE crashing on Windows XP
Replies: 1
Views: 283

Re: VSCSRV.EXE crashing on Windows XP

Hi,

We don't have such problems here.
What about if you disable the Volume Shadow Copy service from Control Panel->Services?
by Adrian (Softland)
Tue Oct 08, 2019 8:46 am
Forum: Troubleshooting
Topic: Mirror Job isn't mirroring
Replies: 5
Views: 513

Re: Mirror Job isn't mirroring

Hi,

Please send us to info[at]fbackup[dot]com:
- the last backup log
- the .bkc catalog file
- the name and path of such a file/folder which was not deleted from destination.

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