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by Softland
Thu May 02, 2019 10:59 am
Forum: General
Topic: FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION
Replies: 8
Views: 475

Re: FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Hi,

Please open FBackup and go to File->Options->Application folders.
Make sure the selected folders are available or you can reset them to the default values.
by Softland
Thu May 02, 2019 10:55 am
Forum: Troubleshooting
Topic: schduled backup not running for weeks
Replies: 3
Views: 337

Re: schduled backup not running for weeks

Hi,

Please try to recreate the scheduled task. Do you still have the problem?
by Softland
Thu Apr 25, 2019 12:24 pm
Forum: Troubleshooting
Topic: something wrong about Backup to google drive
Replies: 5
Views: 319

Re: something wrong about Backup to google drive

Hi,

Please send us the last backup log and the backup catalog file to info[at]fbackup[dot]com
by Softland
Wed Apr 24, 2019 9:05 am
Forum: Troubleshooting
Topic: Display window width changes on startup
Replies: 2
Views: 266

Re: Display window width changes on startup

Hi,

We cannot reproduce the problem here.
Please close FBackup and delete the Layout.ini file from:
"C:\Users\<user name>\AppData\Roaming\Softland\FBackup 8\"
Then open again FBackup.
Do you still have the problem?
by Softland
Wed Apr 24, 2019 8:41 am
Forum: Troubleshooting
Topic: something wrong about Backup to google drive
Replies: 5
Views: 319

Re: something wrong about Backup to google drive

Hi,

What version of the application do you use?
Please make sure you have the latest version 8.0.141
by Softland
Wed Apr 24, 2019 8:27 am
Forum: General
Topic: Trouble with Ports
Replies: 1
Views: 226

Re: Trouble with Ports

Hi,

Please note FBackup is a software application, not a device.
I assume you use a CD/DVD or an external drive as backup destination, which is connected via USB. Please make sure you can access that device in File Explorer before trying to use it in FBackup.
by Softland
Wed Apr 17, 2019 7:29 am
Forum: General
Topic: Version 8 upgrade and scheduled jobs
Replies: 1
Views: 279

Re: Version 8 upgrade and scheduled jobs

Hi,

That is only an incorrect text, we will fix it. The scheduler is enabled and will work correctly.
by Softland
Mon Apr 15, 2019 9:56 am
Forum: Troubleshooting
Topic: Issues backing up to Google Drive in new V 8.0.122
Replies: 2
Views: 273

Re: Issues backing up to Google Drive in new V 8.0.122

Hi,

Please send us the last backup log to info[at]fbackup[dot]com
by Softland
Mon Apr 15, 2019 9:50 am
Forum: General
Topic: Performance check
Replies: 1
Views: 244

Re: Performance check

Hi,

First, please note FBackup was not designed for system backups, but for data files backups only.
If you want to test the backup performed with FBackup, please restore the files to another location. See if all the files were correctly restored.
by Softland
Mon Apr 15, 2019 9:19 am
Forum: General
Topic: Remove Excluded or Deleted Files not working
Replies: 14
Views: 846

Re: Remove Excluded or Deleted Files not working

Hi,

Send the files to info[at]fbackup[dot]com

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