Search found 3616 matches

by Adrian (Softland)
Wed Jun 19, 2019 11:53 am
Forum: General
Topic: Recent update install
Replies: 1
Views: 1604

Re: Recent update install

Hi,

Can you please send us a screenshot with the message received when you try to run FBackup 8?
We never has such an error reported.
by Adrian (Softland)
Wed Jun 12, 2019 11:31 am
Forum: General
Topic: FBackup 8.155
Replies: 5
Views: 2018

Re: FBackup 8.155

@Bauke

Hi,
No other user has ever reported such a problem. It seems to be related to a particular configuration or software installed on your computer.
Can you give me access to your computer using TeamViewer, to see what the problem is?
If yes, please send us an email to info[at]fbackup[dot]com
by Adrian (Softland)
Fri Jun 07, 2019 7:44 am
Forum: Troubleshooting
Topic: Why am i getting an warning
Replies: 1
Views: 692

Re: Why am i getting an warning

Hi,

Please send us the complete backup log file to info[at]fbackup[dot]com
by Adrian (Softland)
Fri Jun 07, 2019 7:37 am
Forum: General
Topic: Remove Excluded or Deleted Files not working
Replies: 19
Views: 3804

Re: Remove Excluded or Deleted Files not working

Hi,

That is not a known bug.
Can you give me access to your computer using TeamViewer?
If yes, please send us an email to info[at]fbackup[dot]com to discuss when we can connect.
by Adrian (Softland)
Tue Jun 04, 2019 9:51 am
Forum: Troubleshooting
Topic: Exception EWinRTEException
Replies: 1
Views: 685

Re: Exception EWinRTEException

Hi,

Please make sure you have the latest version of FBackup 8.0.155 installed.
If you still have the problem, go to File->Options->Startup and updates, then uncheck the "Show tray icon" option.
by Adrian (Softland)
Tue Jun 04, 2019 8:19 am
Forum: Troubleshooting
Topic: Is Fast mirror not working in v8.0.155?
Replies: 2
Views: 956

Re: Is Fast mirror not working in v8.0.155?

Hi,

Please send us the last backup log and the .fkc catalog file for that job to info[at]fbackup[dot]com
If the files are large, please put them into a zip archive.
by Adrian (Softland)
Tue Jun 04, 2019 7:39 am
Forum: Troubleshooting
Topic: btray active after closing
Replies: 1
Views: 643

Re: btray active after closing

Hi,

Do you have the latest version of FBackup installed?
You can disable the tray icon from File->Options->Startup and updates, by unchecking the "Show tray icon" option.
by Adrian (Softland)
Tue Jun 04, 2019 7:35 am
Forum: General
Topic: Remove Excluded or Deleted Files not working
Replies: 19
Views: 3804

Re: Remove Excluded or Deleted Files not working

Hi,

FBackup is free, you don't need to purchase it.
Was your problem not solved by the support Team?
by Adrian (Softland)
Tue Jun 04, 2019 7:32 am
Forum: General
Topic: FBackup 8.155
Replies: 5
Views: 2018

Re: FBackup 8.155

Hi,

"SWIDTAG" subdirectory is not part of the FBackup application.
What is the error message you receive when trying to run FBackup?
by Adrian (Softland)
Tue Jun 04, 2019 7:30 am
Forum: General
Topic: BKC Files
Replies: 1
Views: 1545

Re: BKC Files

Hi,

Do you use FBackup or Backup4all?
The backup catalog file for Backup4all has the .bkc file extension, while the backup catalog file for FBackup has the .fkc file extension.