Search found 3708 matches

by Adrian (Softland)
Fri Jul 09, 2021 7:40 am
Forum: Troubleshooting
Topic: Backup Freeze/Hang
Replies: 2
Views: 6375

Re: Backup Freeze/Hang

Hi,

We fixed the problem. Please download and install the new build 9.1.357.
by Adrian (Softland)
Fri Jul 09, 2021 7:20 am
Forum: General
Topic: Backup freezes
Replies: 28
Views: 17526

Re: Backup freezes

Hi,

We fixed the problem in version 9.
Please download and install the new build 9.1.357.
by Adrian (Softland)
Wed Jul 07, 2021 12:14 pm
Forum: General
Topic: Backup freezes
Replies: 28
Views: 17526

Re: Backup freezes

Hi,

A workaround is to restart the Volume Shadow Copy service from Windows.
A new build with the fix will be released these days.
by Adrian (Softland)
Wed Jul 07, 2021 12:14 pm
Forum: Troubleshooting
Topic: Backup Freeze/Hang
Replies: 2
Views: 6375

Re: Backup Freeze/Hang

Hi,

We are working to fix this problem.
A new build will be released these days.
by Adrian (Softland)
Thu Jul 01, 2021 6:40 am
Forum: General
Topic: Backup freezes
Replies: 28
Views: 17526

Re: Backup freezes

Hi,

We are currently working to fix this issue.
We will let you know when it's fixed.
by Adrian (Softland)
Wed Jun 30, 2021 12:01 pm
Forum: General
Topic: Backup freezes
Replies: 28
Views: 17526

Re: Backup freezes

Hi,

When the backup freezes, please try to restart the Volume Shadow Copy from Control Panel->Services.
Does it solves the problem?
by Adrian (Softland)
Thu Jun 24, 2021 8:59 am
Forum: General
Topic: Files were deleted in backup target directory
Replies: 6
Views: 22955

Re: Files were deleted in backup target directory

Hi,

Please use the Mirror backup type to perform a disk to disk copy of the data files (projects and large files).
If you want to remove from destination the files deleted from sources, please open Backup Properties->Type page.
Select the "Remove excluded or deleted files from backup" option.
by Adrian (Softland)
Thu Jun 24, 2021 8:49 am
Forum: General
Topic: Discuss
Replies: 4
Views: 6360

Re: Discuss

Hi,

You cannot switch from Backup4all to FBackup.
by Adrian (Softland)
Fri Jun 18, 2021 10:21 am
Forum: General
Topic: Backup freezes
Replies: 28
Views: 17526

Re: Backup freezes

Hi,

Please send us the last backup log for that job to info[at]fbackup[dot]com
by Adrian (Softland)
Thu Jun 17, 2021 9:02 am
Forum: Troubleshooting
Topic: FBackup trying to delete destination folder at end of backup
Replies: 4
Views: 5476

Re: FBackup trying to delete destination folder at end of backup

Hi,

If those folders should be deleted and FBackup says it cannot delete them, it could be a permission issue.
Try to manually delete them.
Do you have the same problem with other folders?