Search found 3717 matches

by Adrian (Softland)
Mon Jun 14, 2021 12:58 pm
Forum: General
Topic: Backup freezes
Replies: 28
Views: 20047

Re: Backup freezes

Hi,

Please make sure you have the last version of FBackup 9.0.317 installed.
If you still have the problem, send us the backup log for that job to info[at]fbackup[dot]com.
by Adrian (Softland)
Mon Jun 07, 2021 11:31 am
Forum: Troubleshooting
Topic: Destination error (code 82) on memory stick only
Replies: 6
Views: 3024

Re: Destination error (code 82) on memory stick only

Hi,

Do you still have the problem with build 9.0.307?
by Adrian (Softland)
Mon Jun 07, 2021 11:30 am
Forum: General
Topic: repeat backups take same time
Replies: 14
Views: 17700

Re: repeat backups take same time

@saltbayone

The "Smart file scanning mode" option applies to the source files, not to destination files.
FBackup does not recognize the files in destination if they are not in the backup catalog.
by Adrian (Softland)
Mon Jun 07, 2021 11:24 am
Forum: General
Topic: VSCSRV.EXE crashing on Windows XP
Replies: 6
Views: 9815

Re: VSCSRV.EXE crashing on Windows XP

Hi,

Please make sure the antivirus/firewall is not blocking the bservice.exe process from the FBackup installation folder.
Also make sure the FBackup service is started and running properly in Control Panel->Services.
by Adrian (Softland)
Tue May 25, 2021 10:49 am
Forum: General
Topic: VSCSRV.EXE crashing on Windows XP
Replies: 6
Views: 9815

Re: VSCSRV.EXE crashing on Windows XP

Hi,

Please open Backup4all, go to Backup Properties->Advanced page.
Uncheck the "Backup open files" option and press Save.
Run again the backup.
Do you still have the problem?
by Adrian (Softland)
Tue May 25, 2021 10:47 am
Forum: Troubleshooting
Topic: Destination error (code 82) on memory stick only
Replies: 6
Views: 3024

Re: Destination error (code 82) on memory stick only

Hi,

Yes, that should apply to your issue.
by Adrian (Softland)
Tue May 18, 2021 12:45 pm
Forum: Troubleshooting
Topic: Files keep being skipped...
Replies: 3
Views: 3081

Re: Files keep being skipped...

Hi,

Please send us the last backup log and the .fkc catalog file to info[at]fbackup[dot]com
by Adrian (Softland)
Tue May 18, 2021 12:36 pm
Forum: Troubleshooting
Topic: Network authentification failed
Replies: 16
Views: 7414

Re: Network authentification failed

Hi,

We found the problem and we fixed it in build 9.0.279.
Please download and install it.
by Adrian (Softland)
Wed May 12, 2021 5:40 pm
Forum: Troubleshooting
Topic: FB9 warnings, Network path was not found (zip1). (srFileOpenError)
Replies: 5
Views: 3779

Re: FB9 warnings, Network path was not found (zip1). (srFileOpenError)

Hi,

Please send us to info[at]fbackup[dot]com the following files:
- the last backup log
- the .fkc catalog file from the backup destination
by Adrian (Softland)
Wed May 12, 2021 5:39 pm
Forum: Troubleshooting
Topic: Remove excluded or deleted files from backup option not working
Replies: 1
Views: 2869

Re: Remove excluded or deleted files from backup option not working

Hi,

Please send us to info[at]fbackup[dot]com the last backup log for that job, the .fkc catalog file and the name & path of a file not deleted from backup.