Search found 3708 matches

by Adrian (Softland)
Wed May 12, 2021 5:39 pm
Forum: Troubleshooting
Topic: Remove excluded or deleted files from backup option not working
Replies: 1
Views: 2747

Re: Remove excluded or deleted files from backup option not working

Hi,

Please send us to info[at]fbackup[dot]com the last backup log for that job, the .fkc catalog file and the name & path of a file not deleted from backup.
by Adrian (Softland)
Wed May 12, 2021 5:37 pm
Forum: General
Topic: What's with all the updates!!!
Replies: 2
Views: 1635

Re: What's with all the updates!!!

Hi,

We included some fixes in the latest releases.
That is why several updates appeared these days.
by Adrian (Softland)
Wed May 12, 2021 5:36 pm
Forum: Troubleshooting
Topic: Network authentification failed
Replies: 16
Views: 7123

Re: Network authentification failed

@omnimedia

Is there any user logged on at the backup time?
Please note the mapped drives are reconnected only on user logon.
by Adrian (Softland)
Wed May 12, 2021 5:35 pm
Forum: Troubleshooting
Topic: Network authentification failed
Replies: 16
Views: 7123

Re: Network authentification failed

@bigmama

I cannot reproduce the problem here.
Are they different network shares?
Do you have the same problem if you re-enter the username and password in Backup Properties->Destination->Network?
by Adrian (Softland)
Thu Apr 29, 2021 7:08 pm
Forum: Troubleshooting
Topic: Bad display on 4K TV
Replies: 6
Views: 3673

Re: Bad display on 4K TV

Hi,

Please download and install the latest version of FBackup 9.0.238.
It should include a fix for the fonts too large issue.
by Adrian (Softland)
Tue Apr 20, 2021 12:08 pm
Forum: Troubleshooting
Topic: Network authentification failed
Replies: 16
Views: 7123

Re: Network authentification failed

Hi,

Please restart the computer and do not access the network.
Open FBackup and test the network connection.
Does it works?

Do you have the same problem if you map the network drive and use the mapped drive as backup destination?
by Adrian (Softland)
Tue Apr 20, 2021 12:01 pm
Forum: Troubleshooting
Topic: FB9 warnings, Network path was not found (zip1). (srFileOpenError)
Replies: 5
Views: 3626

Re: FB9 warnings, Network path was not found (zip1). (srFileOpenError)

Hi,

That is a false warning. It should be fixed in the current build: 9.0.226
Please download it from the website and run again the backup.
Let us know if you have any other problem.
by Adrian (Softland)
Mon Apr 12, 2021 11:41 am
Forum: Troubleshooting
Topic: Network authentification failed
Replies: 16
Views: 7123

Re: Network authentification failed

Hi,

Is there any user logged on at the scheduled time?
by Adrian (Softland)
Mon Apr 12, 2021 11:38 am
Forum: Troubleshooting
Topic: version 9 223
Replies: 1
Views: 3186

Re: version 9 223

Hi,

In Backup Properties->Type page, is the "Create full paths" option disabled?
by Adrian (Softland)
Mon Apr 12, 2021 10:50 am
Forum: Troubleshooting
Topic: Access violation after upgrade from 8 to 9
Replies: 3
Views: 3955

Re: Access violation after upgrade from 8 to 9

Hi,

Please try again using build 9.0.223
Do you still have the problem?