FBackup Forum

Hi,
Please go to Control Panel - > Administrative Tools - > Services.

Make sure the Volume shadow copy service is started and properly working.

Hi,
The backup catalog file you sent me is corrupted and cannot be opened. Please create a new backup job.

Hi,
The .fkc can also be found in View - > Open folder - > Catalog folder.

Hi,
To check the permission: try to manually copy a source file to destination using Windows Explorer.

If you cannot do that, you have a permission issue that needs to be fixed. If you don't know how to fix it, please ask a computer specialist to assist you.

Hi,
Have you checked the permissions for the source folder?

Hi,
Can you reproduce the problem every time?

We need to reproduce the problem here in order to find and fix it.

Hi,
Please make sure the files are not hidden.

Can you put other files in destination folder and see them?

Hi,
Please send me:

- the last backup log from View->Job Logs->Last backup log

- the .fkc catalog file from View->Open Folder->Destination folder.

Put both files into a zip archive and send it to info[at]fbackup[dot]com

Hi jack880,
Please send us:

- the log file from View->Job Logs->Last backup log

- the fkc catalog file from View->Open Folder->Catalog Folder.

Put the files into a zip archive and send them to info[at]fbackup[dot]com

Hi treshijos,
I sent you the key by email.