Search found 3897 matches

by Adrian (Softland)
Mon Feb 05, 2024 7:24 am
Forum: General
Topic: Deleted files aren't removed from destination
Replies: 24
Views: 158709

Re: Deleted files aren't removed from destination

Hi,

Please send us an email to info[at]fbackup[dot]com, with the last backup log, the .fkc catalog file from the backup destination and also the name and path of such a file which should be deleted.
by Adrian (Softland)
Fri Feb 02, 2024 8:51 am
Forum: General
Topic: Deleted files aren't removed from destination
Replies: 24
Views: 158709

Re: Deleted files aren't removed from destination

Hi, As Mirror backup type will overwrite the old files in destination with the new file version, I understand the file names are different for old/new files. In FBackup, please open Backup Properties->Mirror. Make sure the "Remove excluded or deleted files from backup" option is selected. ...
by Adrian (Softland)
Thu Jan 25, 2024 10:26 am
Forum: Troubleshooting
Topic: Troubleshooting installation errors
Replies: 6
Views: 53500

Re: Troubleshooting installation errors

Hi,

I'm glad you were able to fix the error.
by Adrian (Softland)
Thu Jan 25, 2024 9:53 am
Forum: Troubleshooting
Topic: Deleted files are not removed from backup!
Replies: 6
Views: 18044

Re: Deleted files are not removed from backup!

Hi,

I'm glad I could help.
by Adrian (Softland)
Thu Jan 25, 2024 9:52 am
Forum: Troubleshooting
Topic: About the Testing Operation after the backup is complete.
Replies: 3
Views: 18175

Re: About the Testing Operation after the backup is complete.

@anteprandial

You are correct. The test is an important step of the backup process.
by Adrian (Softland)
Mon Jan 15, 2024 12:43 pm
Forum: Troubleshooting
Topic: About the Testing Operation after the backup is complete.
Replies: 3
Views: 18175

Re: About the Testing Operation after the backup is complete.

Hi,

If you cancel the backup during the testing phase, the backup won't be affected as the catalog is already saved when the test starts.
by Adrian (Softland)
Wed Jan 10, 2024 10:54 am
Forum: Troubleshooting
Topic: Troubleshooting installation errors
Replies: 6
Views: 53500

Re: Troubleshooting installation errors

Hi,

I'm glad you were able to fix the error.
by Adrian (Softland)
Wed Jan 10, 2024 10:54 am
Forum: Troubleshooting
Topic: Error message at user logon: "Cannot start FBackup tray agent" Restoring configurations
Replies: 1
Views: 20178

Re: Error message at user logon: "Cannot start FBackup tray agent" Restoring configurations

Hi,

Please uninstall and reinstall FBackup.
The backup jobs and settings will be preserved.
Do you still have the problem?
by Adrian (Softland)
Wed Jan 10, 2024 10:38 am
Forum: Troubleshooting
Topic: Deleted files are not removed from backup!
Replies: 6
Views: 18044

Re: Deleted files are not removed from backup!

@Ricardo_J Yes, that is correct. If there are no new/modified files to be backed up, the backup will not run. The file deletion is performed at the end of the backup process. So it depends of the backup to be executed. This is how FBackup works, as you cannot have a backup version with only deleted ...
by Adrian (Softland)
Fri Dec 22, 2023 1:57 pm
Forum: Troubleshooting
Topic: Stuck at startup
Replies: 2
Views: 14497

Re: Stuck at startup

Hi,

I'm glad the problem was solved.