Search found 48 matches

by fullerdf
Wed Nov 06, 2013 10:00 pm
Forum: Troubleshooting
Topic: btray.exe preventing shutdown
Replies: 24
Views: 12412

Re: btray.exe preventing shutdown

Hi, Please open FBackup, go to File->Options. In my case the app will not start. In the past this issue has cured itself but not so far. A dialog box recommending a new version of FBackup popped up. Now, after rebooting and opening FBackup again, a new dialog box pops up saying "FBackup has st...
by fullerdf
Tue Nov 05, 2013 8:47 pm
Forum: Troubleshooting
Topic: btray.exe preventing shutdown
Replies: 24
Views: 12412

Re: btray.exe preventing shutdown

I had a potentially similar issue yesterday. Btray.exe was consuming about 20% of the capacity of my laptop's two processors although FBackup was not running. I had to shut it down to prevent stuttering audio during other activities that were being limited by processor utilization. Today Windows ask...
by fullerdf
Tue Oct 29, 2013 12:29 pm
Forum: Troubleshooting
Topic: Restore Failure?
Replies: 4
Views: 2693

Re: Restore Failure?

Hi, Do you have the same problem if you try to restore the files to another location, different than the default one? For the Thunderbird job, can you find this file in destination? \\NOTINGHAM\Public\Documents\Crossbow Daily Bkup\Thunderbird Test\Thunderbird\Profiles\jft6uui2.default\Mail\pop-serv...
by fullerdf
Tue Oct 29, 2013 2:00 am
Forum: Troubleshooting
Topic: Restore Failure?
Replies: 4
Views: 2693

Re: Restore Failure?

Hi, Please make sure the antivirus is not blocking the bRestore.exe process. If you still have the problem, please use DebugView (freeware application) to monitor the restore process. Send us the debug log to info[at]fbackup[dot]com Hi Thanks for the reply. I use MS Security Essentials. It did not ...
by fullerdf
Sun Oct 27, 2013 2:29 pm
Forum: Troubleshooting
Topic: Restore Failure?
Replies: 4
Views: 2693

Restore Failure?

I am trying to restore some of the files from yesterday's automatic backup. The Version 5.0.218 restore job has been running for hours but has not completed even though the original mirror backup took only a few minutes. The progress bar is still at zero after about 7 hours. Sorry but if this is &qu...
by fullerdf
Tue Sep 17, 2013 9:32 pm
Forum: General
Topic: Major bug with fbackup 5
Replies: 38
Views: 17722

Re: Major bug with fbackup 5

Softland wrote:Hi,

Please send me the logs for the failed backup executions to info[at]fbackup[dot]com
Files have been sent.
by fullerdf
Wed Sep 11, 2013 1:49 am
Forum: General
Topic: Major bug with fbackup 5
Replies: 38
Views: 17722

Re: Major bug with fbackup 5

Hi, Can you tell me what was different when you were able to run the backup without that error? I still cannot reproduce the problem here. My backup job is scheduled to run daily at 2PM. It is a mirror of my laptop to another desktop computer on my home network. Some days the backup is unusually la...
by fullerdf
Sat Sep 07, 2013 6:34 am
Forum: General
Topic: Major bug with fbackup 5
Replies: 38
Views: 17722

Re: Major bug with fbackup 5

Hi, Please send us the last backup log for the backup job with problems. To find it, right-click the backup job and select Job Logs->Last backup log. Send it to info[at]fbackup[dot]com Note that one can not use this procedure ... can not "right click the backup job" ... unless FBackup sta...
by fullerdf
Thu Sep 05, 2013 9:01 pm
Forum: General
Topic: Major bug with fbackup 5
Replies: 38
Views: 17722

Re: Major bug with fbackup 5

Hi, Please send us the last backup log for the backup job with problems. To find it, right-click the backup job and select Job Logs->Last backup log. Send it to info[at]fbackup[dot]com Note that one can not use this procedure ... can not "right click the backup job" ... unless FBackup sta...
by fullerdf
Mon Sep 03, 2012 1:25 am
Forum: Troubleshooting
Topic: Sudden increase in warnings.
Replies: 6
Views: 3163

<t>As indicated earlier, manual copy to the Public Documents folder were not possible due to a permissions issue.<br/> However, I was able to get the permissions on the Public Documents folder of my desktop machine reset to allow backups to run (as well as manual copy and paste of files.<br/> Now th...