Adobe Reader can't open email files????

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Paul C
Posts: 6
Joined: Sat Nov 27, 2010 3:24 pm

Postby Paul C » Sat Nov 27, 2010 10:39 pm

I have a mirror back-up of my Outlook Express email, but when I try to open message folders I get an Adobe Reader 'can't open' message.



Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Mon Nov 29, 2010 1:50 pm

Hi,


Can you open the same folder from the source location?



Paul C
Posts: 6
Joined: Sat Nov 27, 2010 3:24 pm

Postby Paul C » Mon Nov 29, 2010 10:17 pm

Yes, no problem at all doing that.



Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Tue Nov 30, 2010 4:14 pm

Hi,


Please help me understand. The message folder should open in Windows Explorer and the Outlook emails with Outlook. Why are you trying to open the email (dbx file) with Adobe Reader?



Paul C
Posts: 6
Joined: Sat Nov 27, 2010 3:24 pm

Postby Paul C » Wed Dec 01, 2010 11:04 pm

When I double-click on the zip folder containing the backups of my email (3_Outlook Express_Outlook ExpressIdentities_Main Identity_Email folders.zip) the foldericons have the Adobe logo. When I double-click on one of them Adobe Reader opens and then displays the message 'Adobe Reader could not open [dbx file name] because it is either not a supported file type or because the file has been damaged (for example it was sent as an email attachment and wasn't correctly decoded'. So I'm not choosing Adobe Reader, it's choosing itaelf! Does that help?



Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Thu Dec 02, 2010 3:45 pm

Hi,


Please not the zip files cannot be open with Adobe Reader. You selected once by mistake to open a zip file with Adobe Reader and Windows memorized that. The zip files can be open with WinZip.




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