Build 335 (8.8) installation hangs

dsims · Post by **dsims** » Fri Aug 14, 2020 1:37 pm

FBackup V8.8 Build 335 hangs on installation at 91% "Removing Applications"
I tried removing all existing versions, clearing registry entries, deleteing program Files folder and user folder.
Still hangs at 91%.

Any ideas?

Adrian (Softland) · Post by **Adrian (Softland)** » Mon Aug 17, 2020 11:19 am

Hi,

The installation should work normally.
Can you give me access to your computer using TeamViewer?
Please send us an email to info[at]fbackup[dot]com, to discuss when we can connect.

[email protected] · Post by **[email protected]** » Mon Feb 20, 2023 5:05 pm

I have used FBackup for about a year, when trying to upgrade to the latest release v9.8 the application hangs at "removing application" 91 %.

I have tried to uninstall fbackup with add-remove programs and performed a registry clean. Any help would be appreciated.

Version 9.8 build 725

Adrian (Softland) · Post by **Adrian (Softland)** » Wed Feb 22, 2023 6:39 am

Hi,

Please click on Windows Start button and type: regedit.exe
Open the Registry editor and search for "fbackup".
Delete all FBackup entries from the registry.
Then try again to install FBackup.

[email protected] · Post by **[email protected]** » Wed Feb 22, 2023 12:04 pm

Thank you for the recommendation however, I am still not able to get past the removing application step and am stuck at... 91%. Any other recommendations?

Adrian (Softland) · Post by **Adrian (Softland)** » Thu Feb 23, 2023 6:53 am

Hi,

Can you give me access to your computer remotely?
Please send us an email to info[at]fbackup[dot]com to discuss when we can connect.

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