Build 335 (8.8) installation hangs

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dsims
Posts: 13
Joined: Mon Oct 07, 2013 12:41 pm

Build 335 (8.8) installation hangs

Post by dsims »

FBackup V8.8 Build 335 hangs on installation at 91% "Removing Applications"
I tried removing all existing versions, clearing registry entries, deleteing program Files folder and user folder.
Still hangs at 91%.

Any ideas?

Adrian (Softland)
Posts: 1954
Joined: Thu May 23, 2013 7:57 am

Re: Build 335 (8.8) installation hangs

Post by Adrian (Softland) »

Hi,

The installation should work normally.
Can you give me access to your computer using TeamViewer?
Please send us an email to info[at]fbackup[dot]com, to discuss when we can connect.

[email protected]
Posts: 2
Joined: Mon Feb 20, 2023 4:48 pm

Re: Build 335 (8.8) installation hangs

Post by [email protected] »

I have used FBackup for about a year, when trying to upgrade to the latest release v9.8 the application hangs at "removing application" 91 %.

I have tried to uninstall fbackup with add-remove programs and performed a registry clean. Any help would be appreciated. :(

Version 9.8 build 725

Adrian (Softland)
Posts: 1954
Joined: Thu May 23, 2013 7:57 am

Re: Build 335 (8.8) installation hangs

Post by Adrian (Softland) »

Hi,

Please click on Windows Start button and type: regedit.exe
Open the Registry editor and search for "fbackup".
Delete all FBackup entries from the registry.
Then try again to install FBackup.
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

[email protected]
Posts: 2
Joined: Mon Feb 20, 2023 4:48 pm

Re: Build 335 (8.8) installation hangs

Post by [email protected] »

Thank you for the recommendation however, I am still not able to get past the removing application step and am stuck at... 91%. Any other recommendations?
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Adrian (Softland)
Posts: 1954
Joined: Thu May 23, 2013 7:57 am

Re: Build 335 (8.8) installation hangs

Post by Adrian (Softland) »

Hi,

Can you give me access to your computer remotely?
Please send us an email to info[at]fbackup[dot]com to discuss when we can connect.
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

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