Build 4.2.145 Freezing in Windows 7

Post here if you have problems installing or using FBackup
lammr
Posts: 3
Joined: Mon Jul 13, 2009 11:37 am

Postby lammr » Mon Jul 13, 2009 6:51 pm

I am having problems running build 4.2.145 on Windows 7. After initial installation, I can run my backup just fine, but if I reboot the program stops responding. The scheduler still seems to run OK and starts the program, but I get an error message after it launches that it has stopped responding. I can fix it only by reverting back to build 4.2.139 then reloading build 4.2.145 over it, but I have the same problem with subsequent backups and must repeat the fix again for each backup.


*Edit* I suppose I should add that build 4.2.139 ran flawlessly and I only started having problems with the new build. I really want to get build 4.2.145 to work becasue it fixed the issue with deleting files when mirroring. Also, and this might be more trivial, the program is not starting automatically when I restart windows. Perhaps this is a side symptom of the other bug.



Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Wed Jul 15, 2009 6:32 pm

Hi,


Do you use an administrator account?



lammr
Posts: 3
Joined: Mon Jul 13, 2009 11:37 am

Postby lammr » Wed Jul 15, 2009 7:53 pm

Yes, since I am the only user. Should I use the "run as administrator" command, or is running it as an administrator now the problem?



lammr
Posts: 3
Joined: Mon Jul 13, 2009 11:37 am

Postby lammr » Wed Jul 15, 2009 8:23 pm

Here is the bug report it generated and I saved after it posted that "The application seems to be frozen":


date/time : 2009-07-15, 12:02:24, 776ms

computer name : MIKEYPC

user name : Mikey <admin>

registered owner : Microsoft / Microsoft

operating system : Windows NT New x64 build 7100

system language : English

system up time : 4 hours 8 minutes

program up time : 11 minutes

processors : 2x Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz

physical memory : 2293/3838 MB (free/total)

free disk space : (C:) 25.67 GB

display mode : 1280x800, 32 bit

process id : $34c

allocated memory : 68.56 MB

executable : FBackup.exe

exec. date/time : 2009-07-03 14:55

version : 4.2.0.145

compiled with : BCB 2009

madExcept version : 3.0i beta 2

contact name : Mike Lambeth

contact email : lammr@hotmail.com

callstack crc : $b1862999, $ac317c57, $c5745b43

exception number : 1

exception message : The application seems to be frozen.


main thread ($1080):

77220db9 +05f KERNELBASE.dll SleepEx

7722168a +00a KERNELBASE.dll Sleep

00402064 +0b0 FBackup.exe System 77 +0 SysFreeMem

0040315c +004 FBackup.exe System 77 +0 @FreeMem

00405a30 +01c FBackup.exe System 77 +0 @LStrClr

00407a9c +08c FBackup.exe System 77 +0 @FinalizeArray

7775010a +00a ntdll.dll KiUserExceptionDispatcher

005c54ef +08b FBackup.exe pngimage TPngImage.AssignPNG

005c3bd6 +036 FBackup.exe pngimage TPngImage.Assign

005c9bd3 +03f FBackup.exe PngFunctions 218 +4 DrawPNG

007d764d +0c1 FBackup.exe SLSpeedButton 146 +14 TSLSpeedButton.Paint

0050db99 +061 FBackup.exe Controls TGraphicControl.WMPaint

0050512e +2d2 FBackup.exe Controls TControl.WndProc

00509633 +513 FBackup.exe Controls TWinControl.WndProc

00504d54 +024 FBackup.exe Controls TControl.Perform

00509abd +18d FBackup.exe Controls TWinControl.PaintControls

005098c5 +131 FBackup.exe Controls TWinControl.PaintHandler

00509f5c +048 FBackup.exe Controls TWinControl.WMPaint

0050e690 +010 FBackup.exe Controls TCustomControl.WMPaint

0050512e +2d2 FBackup.exe Controls TControl.WndProc

00505a2a +06e FBackup.exe Controls TControl.WMMouseMove

0050512e +2d2 FBackup.exe Controls TControl.WndProc

00509633 +513 FBackup.exe Controls TWinControl.WndProc

00508d4c +02c FBackup.exe Controls TWinControl.MainWndProc

00482f8c +014 FBackup.exe Classes StdWndProc

777500e3 +02b ntdll.dll KiUserCallbackDispatcher

75aa7ea5 +00a USER32.dll DispatchMessageW

7643a05e +03d SHELL32.dll ShellExecuteExW

0089c4ca +0b6 FBackup.exe VistaSchedTools 130 +14 AddProgramToVistaStartUp

007ae3db +0bf FBackup.exe BackupOptionToolsEx 1526 +10 AddProgramToStartup

007ae634 +068 FBackup.exe BackupOptionToolsEx 1565 +6 AddSchedToStartup

00861a41 +31d FBackup.exe FMain 7684 +80 TfrmMain.SelectLastItem

008ae920 +538 FBackup.exe Backup4all 306 +205 initialization

760d3f37 +010 kernel32.dll BaseThreadInitThunk


thread $2b4:

760d3f37 +10 kernel32.dll BaseThreadInitThunk


thread $e40:

760d3f37 +10 kernel32.dll BaseThreadInitThunk


thread $10d8:

75aacffb +047 USER32.dll SendMessageW

006eefcc +044 FBackup.exe VirtualTrees 5986 +2 TWorkerThread.ChangeTreeStates

006ef101 +129 FBackup.exe VirtualTrees 6036 +37 TWorkerThread.Execute

004817b2 +042 FBackup.exe Classes ThreadProc

00405988 +028 FBackup.exe System 77 +0 ThreadWrapper

760d3f37 +010 kernel32.dll BaseThreadInitThunk


modules:

00400000 FBackup.exe 4.2.0.145 C:\Program Files (x86)\Softland\FBackup 4

02e90000 ssleay32.dll C:\Program Files (x86)\Softland\FBackup 4

03770000 OutlookExpressSources.dll 4.2.0.140 C:\Users\Mikey\AppData\Roaming\Softland\FBackup 4\Plugins

03fe0000 StarBurn.dll 11.0.0.1072 C:\Program Files (x86)\Softland\FBackup 4

059d0000 LIBEAY32.dll C:\Program Files (x86)\Softland\FBackup 4

07280000 ieframe.dll 8.0.7100.0 C:\Windows\SysWOW64

10000000 AES.DLL 1.0.0.1 C:\Program Files (x86)\Softland\FBackup 4

60900000 sqlite3.dll C:\Program Files (x86)\Softland\FBackup 4

6d020000 adialhk.dll 8.0.0.506 C:\PROGRA~2\KASPER~1\KASPER~1

6d710000 mzvkbd.dll 8.0.0.506 C:\PROGRA~2\KASPER~1\KASPER~1

6d730000 mzvkbd3.dll 8.0.0.506 C:\PROGRA~2\KASPER~1\KASPER~1

6ebb0000 WindowsCodecs.dll 6.1.7100.0 C:\Windows\system32

70080000 AcXtrnal.DLL 6.1.7100.0 C:\Windows\AppPatch

702e0000 AcLayers.DLL 6.1.7100.0 C:\Windows\AppPatch

71330000 ntshrui.dll 6.1.7100.0 C:\Windows\system32

71410000 EhStorShell.dll 6.1.7100.0 C:\Windows\system32

71490000 mscms.dll 6.1.7100.0 C:\Windows\system32

72660000 cscapi.dll 6.1.7100.0 C:\Windows\system32

72e60000 propsys.dll 7.0.7100.0 C:\Windows\system32

73040000 msimg32.dll 6.1.7100.0 C:\Windows\system32

73050000 WINNSI.DLL 6.1.7100.0 C:\Windows\system32

73060000 IPHLPAPI.DLL 6.1.7100.0 C:\Windows\system32

73080000 COMCTL32.dll 6.10.7100.19 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7100.19_none_b6a32c7c247ee542

73220000 MPR.dll 6.1.7100.0 C:\Windows\system32

73240000 sfc_os.DLL 6.1.7100.0 C:\Windows\system32

73250000 sfc.dll 6.1.7100.0 C:\Windows\system32

73260000 AcGenral.DLL 6.1.7100.0 C:\Windows\AppPatch

73480000 apphelp.dll 6.1.7100.0 C:\Windows\system32

73520000 RpcRtRemote.dll 6.1.7100.0 C:\Windows\system32

73680000 wsock32.dll 6.1.7100.0 C:\Windows\system32

736e0000 MSACM32.dll 6.1.7100.0 C:\Windows\system32

73700000 WINMM.dll 6.1.7100.0 C:\Windows\system32

73760000 USERENV.dll 6.1.7100.0 C:\Windows\system32

73780000 VERSION.dll 6.1.7100.0 C:\Windows\system32

73a90000 Credui.dll 6.1.7100.0 C:\Windows\system32

73af0000 slc.dll 6.1.7100.0 C:\Windows\system32

73b00000 olepro32.dll 6.1.7100.0 C:\Windows\system32

73b20000 snmpapi.dll 6.1.7100.0 C:\Windows\system32

73c40000 inetmib1.dll 6.1.7100.0 C:\Windows\system32

73f70000 mstask.dll 6.1.7100.0 C:\Windows\System32

74c20000 dwmapi.dll 6.1.7100.0 C:\Windows\system32

74c40000 ntmarta.dll 6.1.7100.0 C:\Windows\system32

74c70000 profapi.dll 6.1.7100.0 C:\Windows\system32

74c80000 rsaenh.dll 6.1.7100.0 C:\Windows\system32

74cc0000 CRYPTSP.dll 6.1.7100.0 C:\Windows\system32

74ce0000 UxTheme.dll 6.1.7100.0 C:\Windows\system32

74e00000 samcli.dll 6.1.7100.0 C:\Windows\system32

74e20000 srvcli.dll 6.1.7100.0 C:\Windows\system32

74f10000 WINSPOOL.DRV 6.1.7100.0 C:\Windows\system32

75030000 SortWindows6Compat.dll 6.1.7100.0 C:\Windows\system32

75050000 SHUNIMPL.DLL 6.1.7100.0 C:\Windows\system32

75130000 oleacc.dll 7.0.0.0 C:\Windows\system32

752a0000 CRYPTBASE.dll 6.1.7100.0 C:\Windows\syswow64

752b0000 SspiCli.dll 6.1.7100.0 C:\Windows\syswow64

75310000 urlmon.dll 8.0.7100.18 C:\Windows\syswow64

75480000 IMM32.DLL 6.1.7100.0 C:\Windows\system32

754e0000 USP10.dll 1.626.7100.0 C:\Windows\syswow64

75580000 SETUPAPI.dll 6.1.7100.0 C:\Windows\syswow64

75720000 CRYPT32.dll 6.1.7100.0 C:\Windows\syswow64

75840000 ole32.dll 6.1.7100.0 C:\Windows\syswow64

75a00000 OLEAUT32.dll 6.1.7100.0 C:\Windows\syswow64

75a90000 USER32.dll 6.1.7100.19 C:\Windows\syswow64

75b90000 comdlg32.dll 6.1.7100.0 C:\Windows\syswow64

75c10000 WININET.dll 8.0.7100.18 C:\Windows\syswow64

75d10000 LPK.dll 6.1.7100.0 C:\Windows\syswow64

75d20000 iertutil.dll 8.0.7100.13 C:\Windows\syswow64

75fb0000 PSAPI.DLL 6.1.7100.0 C:\Windows\syswow64

75fc0000 ADVAPI32.dll 6.1.7100.0 C:\Windows\syswow64

76060000 SHLWAPI.dll 6.1.7100.0 C:\Windows\syswow64

760c0000 kernel32.dll 6.1.7100.0 C:\Windows\syswow64

761c0000 MSCTF.dll 6.1.7100.0 C:\Windows\syswow64

76290000 DEVOBJ.dll 6.1.7100.0 C:\Windows\syswow64

762b0000 WLDAP32.dll 6.1.7100.0 C:\Windows\syswow64

76300000 Normaliz.dll 6.1.7100.0 C:\Windows\syswow64

76310000 msvcrt.dll 7.0.7100.0 C:\Windows\syswow64

763c0000 ws2_32.dll 6.1.7100.0 C:\Windows\syswow64

76400000 MSASN1.dll 6.1.7100.0 C:\Windows\syswow64

76410000 SHELL32.dll 6.1.7100.0 C:\Windows\syswow64

77060000 CLBCatQ.DLL 2001.12.8030.0 C:\Windows\syswow64

77120000 RPCRT4.dll 6.1.7100.0 C:\Windows\syswow64

77210000 KERNELBASE.dll 6.1.7100.0 C:\Windows\syswow64

77260000 CFGMGR32.dll 6.1.7100.0 C:\Windows\syswow64

77290000 GDI32.dll 6.1.7100.19 C:\Windows\syswow64

77320000 sechost.dll 6.1.7100.0 C:\Windows\SysWOW64

77710000 NSI.dll 6.1.7100.0 C:\Windows\syswow64

77740000 ntdll.dll 6.1.7100.0 C:\Windows\SysWOW64


processes:

0000 Idle 0

0004 System 0

0130 smss.exe 0

01ec csrss.exe 0

022c wininit.exe 0

0244 csrss.exe 1

025c services.exe 0

0274 lsass.exe 0

027c lsm.exe 0

02f0 svchost.exe 0

032c nvvsvc.exe 0

0350 svchost.exe 0

038c svchost.exe 0

03ac svchost.exe 0

03d4 svchost.exe 0

03f4 stacsv64.exe 0

0114 winlogon.exe 1

04bc svchost.exe 0

0528 svchost.exe 0

0580 rundll32.exe 1

0600 spoolsv.exe 0

0620 svchost.exe 0

0670 AESTSr64.exe 0

0688 avp.exe 0

06b8 btwdins.exe 0

06e8 FAService.exe 0

073c rpcnet.exe 0

07cc SDWinSec.exe 0

0a90 svchost.exe 0

0b8c svchost.exe 0

08c8 wmpnetwk.exe 0

080c SearchIndexer.exe 0

07a8 svchost.exe 0

0aac WmiPrvSE.exe 0

0b70 taskhost.exe 1 normal

0bf8 dwm.exe 1 high

08b4 explorer.exe 1 normal

0708 fbaSched.Exe 1 below normal C:\Program Files (x86)\Softland\FBackup 4

0a30 quickset.exe 1 normal

05a0 sttray64.exe 1 normal

02dc SynTPEnh.exe 1 above normal

0b10 rundll32.exe 1 normal

07d8 msnmsgr.exe 1 normal C:\Program Files (x86)\Windows Live\Messenger

0c3c TeaTimer.exe 1 idle C:\Program Files (x86)\Spybot - Search & Destroy

0c50 sidebar.exe 1 normal

0ce8 BTTray.exe 1 normal

0d44 soffice.exe 1 normal C:\Program Files (x86)\OpenOffice.org 3\program

0d5c soffice.bin 1 normal C:\Program Files (x86)\OpenOffice.org 3\program

0d74 jusched.exe 1 normal C:\Program Files (x86)\Java\jre6\bin

0d90 FATrayMon.exe 1 normal C:\Program Files (x86)\Sensible Vision\Fast Access

0da8 avp.exe 1 normal C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2009

0dbc acrotray.exe 1 normal C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat

0dd8 SynTPHelper.exe 1 above normal

0e14 VCDDaemon.exe 1 normal C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive

0cb4 FNPLicensingService.exe 0

0c5c wlcomm.exe 1 normal C:\Program Files (x86)\Windows Live\Contacts

04d4 audiograbber.exe 1 normal C:\Program Files (x86)\audiograbber

0780 audiodg.exe 0

0c2c FBackup.exe 1 normal C:\Program Files (x86)\Softland\FBackup 4

034c FBackup.exe 1 normal C:\Program Files (x86)\Softland\FBackup 4

130c taskhost.exe 0


hardware:

+ Batteries

- Microsoft AC Adapter

- Microsoft ACPI-Compliant Control Method Battery

- Microsoft Composite Battery

+ Computer

- ACPI x64-based PC

+ Disk drives

- ST932042 1ASG SCSI Disk Device

+ Display adapters

- NVIDIA GeForce 9400M G (Prerelease - WDDM 1.1) (driver 8.15.11.8171)

+ DVD/CD-ROM drives

- ELBY CLONEDRIVE SCSI CdRom Device

- TSSTcorp DVD+-RW TS-D633A SCSI CdRom Device

+ Human Interface Devices

- HID-compliant consumer control device

- HID-compliant device

- HID-compliant device

- HID-compliant device

- HID-compliant device

- ITECIR Infrared Receiver (EC) (driver 5.1.0.1)

- Microsoft eHome Infrared Transceiver

+ IDE ATA/ATAPI controllers

- NVIDIA nForce Serial ATA Controller (driver 10.3.0.42)

- Ricoh Memory Stick Controller (driver 6.10.1.0)

- Ricoh SD/MMC Host Controller (driver 6.10.1.0)

- Ricoh xD-Picture Card Controller (driver 6.0.1.17)

+ IEEE 1394 Bus host controllers

- Ricoh 1394 OHCI Compliant Host Controller

+ Imaging devices

- facap, FastAccess Video Capture (driver 8.7.1.0)

- Integrated Webcam (driver 1.3.2.919)

+ Keyboards

- Microsoft eHome MCIR 109 Keyboard

- Microsoft eHome MCIR Keyboard

- Microsoft eHome Remote Control Keyboard keys

- Standard PS/2 Keyboard

+ Mice and other pointing devices

- Dell Touchpad (driver 12.0.1.0)

- HID-compliant mouse

+ Monitors

- Generic PnP Monitor

+ Network adapters

- Dell Wireless 1515 Wireless-N Adapter

- NVIDIA nForce 10/100/1000 Mbps Ethernet (driver 67.8.6.2)

+ Processors

- Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz

- Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz

+ SD host adapters

- SDA Standard Compliant SD Host Controller

+ Sound, video and game controllers

- IDT High Definition Audio CODEC (driver 6.10.0.6104)

- NVIDIA High Definition Audio (driver 1.0.0.35)

+ Storage controllers

- Virtual CloneDrive (driver 5.4.2.5)

+ Storage volume shadow copies

- Generic volume shadow copy

- Generic volume shadow copy

- Generic volume shadow copy

- Generic volume shadow copy

- Generic volume shadow copy

- Generic volume shadow copy

+ System devices

- ACPI Fixed Feature Button

- ACPI Lid

- ACPI Power Button

- ACPI Sleep Button

- ACPI Thermal Zone

- Composite Bus Enumerator

- Consumer IR Devices

- Direct memory access controller

- File as Volume Driver

- High Definition Audio Controller

- High precision event timer

- Microsoft ACPI-Compliant Embedded Controller

- Microsoft ACPI-Compliant System

- Microsoft System Management BIOS Driver

- Microsoft Virtual Drive Enumerator Driver

- Microsoft Windows Management Interface for ACPI

- Microsoft Windows Management Interface for ACPI

- Microsoft Windows Management Interface for ACPI

- Motherboard resources

- Motherboard resources

- Motherboard resources

- Numeric data processor

- NVIDIA nForce System Management (driver 4.6.9.0)

- NVIDIA nForce System Management Controller (driver 5.1.2600.161)

- PCI bus

- PCI standard host CPU bridge

- PCI standard ISA bridge

- PCI standard PCI-to-PCI bridge

- PCI standard PCI-to-PCI bridge

- PCI standard PCI-to-PCI bridge

- PCI standard PCI-to-PCI bridge

- PCI standard PCI-to-PCI bridge

- PCI standard PCI-to-PCI bridge

- PCI standard PCI-to-PCI bridge

- PCI standard RAM Controller

- PCI standard RAM Controller

- PCI standard RAM Controller

- Plug and Play Software Device Enumerator

- Programmable interrupt controller

- Remote Desktop Device Redirector Bus

- System board

- System CMOS/real time clock

- System speaker

- System timer

- Terminal Server Keyboard Driver

- Terminal Server Mouse Driver

- UMBus Enumerator

- UMBus Root Bus Enumerator

- Virtual PC Host Bus Driver

- Volume Manager

+ Universal Serial Bus controllers

- Standard Enhanced PCI to USB Host Controller

- Standard Enhanced PCI to USB Host Controller

- Standard OpenHCD USB Host Controller

- Standard OpenHCD USB Host Controller

- USB Composite Device

- USB Root Hub

- USB Root Hub

- USB Root Hub

- USB Root Hub

+ USB Virtualization

- USB Virtualization Connector Driver


disassembling:

[...]

00402056 lock [ebx], ah

0040205a loc_401fcf

00402060 ecx

00402061 edx

00402062 $a

00402064 > -$b35 ($401534) ; System.Sleep

00402069 edx

0040206a ecx

0040206b loc_402030

00402070 eax, $100

00402075 lock [$8c9a3c], ah

[...]


error details:

Trying to open the program in Windows 7



Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Fri Jul 17, 2009 4:05 pm

Hi,


We found there is a problem with the scheduler. We will fix that in the next build.




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