Can't backup user folder

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john9210
Posts: 6
Joined: Wed Sep 21, 2011 12:13 pm

Post by john9210 »

When I try to add the Users folder (or one of its subfolders) to a backup, the ok button is grayed out. Is there a reason for this? How can I include this folder in the backup?


Adrian (Softland)
Posts: 1682
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
Please make sure you are not trying to add the shortcut to that folder.


john9210
Posts: 6
Joined: Wed Sep 21, 2011 12:13 pm

Post by john9210 »

No I'm not trying to add a shortcut. I'm using Windows 4 64 bit. I can't backup the User folder or any sub folder in that folder. The ok button is grayed out. I don't have any special permissions on any of the folders. I do notice that some of the folders have padlocks. When I remove these, FBackup still won't let me add them.


Adrian (Softland)
Posts: 1682
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
Please tell me the exact path of a folder that you are cannot add.


john9210
Posts: 6
Joined: Wed Sep 21, 2011 12:13 pm

Post by john9210 »

Cannot add:
C:\Users

or any sub folder in Users. For example:
C:\Users\John\My Documents\Quicken


Adrian (Softland)
Posts: 1682
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
1. Please make sure you have the latest version of FBackup 4.6.257 installed.

2. Can you add other folders to backup?


john9210
Posts: 6
Joined: Wed Sep 21, 2011 12:13 pm

Post by john9210 »

Yes, I have the latest version. Yes, I can add all folders except those in the Users folder.


Adrian (Softland)
Posts: 1682
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
This problem cannot be reproduced here.

Can you give us access to your computer using TeamViewer?

Please email us to info[at]fbackup[dot]com to discuss when we can connect.


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