Can't backup user folder

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john9210
Posts: 6
Joined: Wed Sep 21, 2011 12:13 pm

Post by john9210 »

When I try to add the Users folder (or one of its subfolders) to a backup, the ok button is grayed out. Is there a reason for this? How can I include this folder in the backup?


Adrian (Softland)
Posts: 1764
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
Please make sure you are not trying to add the shortcut to that folder.

Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

john9210
Posts: 6
Joined: Wed Sep 21, 2011 12:13 pm

Post by john9210 »

No I'm not trying to add a shortcut. I'm using Windows 4 64 bit. I can't backup the User folder or any sub folder in that folder. The ok button is grayed out. I don't have any special permissions on any of the folders. I do notice that some of the folders have padlocks. When I remove these, FBackup still won't let me add them.


Adrian (Softland)
Posts: 1764
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
Please tell me the exact path of a folder that you are cannot add.

Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

john9210
Posts: 6
Joined: Wed Sep 21, 2011 12:13 pm

Post by john9210 »

Cannot add:
C:\Users

or any sub folder in Users. For example:
C:\Users\John\My Documents\Quicken


Adrian (Softland)
Posts: 1764
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
1. Please make sure you have the latest version of FBackup 4.6.257 installed.

2. Can you add other folders to backup?

Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

john9210
Posts: 6
Joined: Wed Sep 21, 2011 12:13 pm

Post by john9210 »

Yes, I have the latest version. Yes, I can add all folders except those in the Users folder.


Adrian (Softland)
Posts: 1764
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
This problem cannot be reproduced here.

Can you give us access to your computer using TeamViewer?

Please email us to info[at]fbackup[dot]com to discuss when we can connect.

Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

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