FBackup Forum

When I try to add the Users folder (or one of its subfolders) to a backup, the ok button is grayed out. Is there a reason for this? How can I include this folder in the backup?

Hi,
Please make sure you are not trying to add the shortcut to that folder.

No I'm not trying to add a shortcut. I'm using Windows 4 64 bit. I can't backup the User folder or any sub folder in that folder. The ok button is grayed out. I don't have any special permissions on any of the folders. I do notice that some of the folders have padlocks. When I remove these, FBackup still won't let me add them.

Hi,
Please tell me the exact path of a folder that you are cannot add.

Cannot add:
C:\Users

or any sub folder in Users. For example:
C:\Users\John\My Documents\Quicken

Hi,
1. Please make sure you have the latest version of FBackup 4.6.257 installed.

2. Can you add other folders to backup?

Yes, I have the latest version. Yes, I can add all folders except those in the Users folder.

Hi,
This problem cannot be reproduced here.

Can you give us access to your computer using TeamViewer?

Please email us to info[at]fbackup[dot]com to discuss when we can connect.