Can't backup user folder

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john9210
Posts: 6
Joined: Wed Sep 21, 2011 12:13 pm

Postby john9210 » Wed Sep 21, 2011 7:17 pm

When I try to add the Users folder (or one of its subfolders) to a backup, the ok button is grayed out. Is there a reason for this? How can I include this folder in the backup?



Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Thu Sep 22, 2011 5:30 pm

Hi,


Please make sure you are not trying to add the shortcut to that folder.



john9210
Posts: 6
Joined: Wed Sep 21, 2011 12:13 pm

Postby john9210 » Fri Sep 23, 2011 1:53 pm

No I'm not trying to add a shortcut. I'm using Windows 4 64 bit. I can't backup the User folder or any sub folder in that folder. The ok button is grayed out. I don't have any special permissions on any of the folders. I do notice that some of the folders have padlocks. When I remove these, FBackup still won't let me add them.



Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Fri Sep 23, 2011 4:14 pm

Hi,


Please tell me the exact path of a folder that you are cannot add.



john9210
Posts: 6
Joined: Wed Sep 21, 2011 12:13 pm

Postby john9210 » Fri Sep 23, 2011 4:48 pm

Cannot add:


C:\Users

or any sub folder in Users. For example:


C:\Users\John\My Documents\Quicken



Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Fri Sep 23, 2011 5:33 pm

Hi,


1. Please make sure you have the latest version of FBackup 4.6.257 installed.

2. Can you add other folders to backup?



john9210
Posts: 6
Joined: Wed Sep 21, 2011 12:13 pm

Postby john9210 » Fri Sep 23, 2011 7:22 pm

Yes, I have the latest version. Yes, I can add all folders except those in the Users folder.



Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Mon Sep 26, 2011 5:50 pm

Hi,


This problem cannot be reproduced here.

Can you give us access to your computer using TeamViewer?

Please email us to info[at]fbackup[dot]com to discuss when we can connect.




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