Can't load, says "connecting to the backup service"

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jimmyfal
Posts: 4
Joined: Wed Sep 19, 2012 4:08 pm

Can't load, says "connecting to the backup service"

Postby jimmyfal » Sun Sep 29, 2013 6:03 pm

Running Windows 8.1 RTM.

Everything was working for about a week but now I cant' get past this screen.

"connecting to the backup service"

Have uninstalled and reinstalled.

Help?

Softland
Posts: 1633
Joined: Thu May 23, 2013 7:57 am

Re: Can't load, says "connecting to the backup service"

Postby Softland » Mon Sep 30, 2013 12:57 pm

Hi,

Please make sure the bservice.exe process was not blocked by antivirus/firewall.

jimmyfal
Posts: 4
Joined: Wed Sep 19, 2012 4:08 pm

Re: Can't load, says "connecting to the backup service"

Postby jimmyfal » Mon Sep 30, 2013 5:56 pm

How do I check? When I go to firewall, it has fbackup in the list of allowed apps.

Softland
Posts: 1633
Joined: Thu May 23, 2013 7:57 am

Re: Can't load, says "connecting to the backup service"

Postby Softland » Wed Oct 02, 2013 2:32 pm

Hi,

Please also add bservice.exe in the allowed applications list.

jimmyfal
Posts: 4
Joined: Wed Sep 19, 2012 4:08 pm

Re: Can't load, says "connecting to the backup service"

Postby jimmyfal » Thu Oct 03, 2013 12:27 pm

Still no go.

Firewall settings say:
f5.vpn.client
fbackup - bservice application
fbackup 5
fbackup 5 bBackupapp
fbackup 5 bRestore app
Fbafkup 5 bTest app

All have private and public checkboxes checked.
Fbackup still stops at the Connecting to the backup service screen.

Mostly clean in stall of Win8.1 RTM.

Getting a little worried about state of my backups at this point. Would go back to previous version if necessary. My needs are direct file copy from one disc to another nothing else.

jf


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