Can't load, says "connecting to the backup service"

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jimmyfal
Posts: 4
Joined: Wed Sep 19, 2012 4:08 pm

Can't load, says "connecting to the backup service"

Post by jimmyfal »

Running Windows 8.1 RTM.

Everything was working for about a week but now I cant' get past this screen.

"connecting to the backup service"

Have uninstalled and reinstalled.

Help?

Adrian (Softland)
Posts: 1672
Joined: Thu May 23, 2013 7:57 am

Re: Can't load, says "connecting to the backup service"

Post by Adrian (Softland) »

Hi,

Please make sure the bservice.exe process was not blocked by antivirus/firewall.

jimmyfal
Posts: 4
Joined: Wed Sep 19, 2012 4:08 pm

Re: Can't load, says "connecting to the backup service"

Post by jimmyfal »

How do I check? When I go to firewall, it has fbackup in the list of allowed apps.

Adrian (Softland)
Posts: 1672
Joined: Thu May 23, 2013 7:57 am

Re: Can't load, says "connecting to the backup service"

Post by Adrian (Softland) »

Hi,

Please also add bservice.exe in the allowed applications list.

jimmyfal
Posts: 4
Joined: Wed Sep 19, 2012 4:08 pm

Re: Can't load, says "connecting to the backup service"

Post by jimmyfal »

Still no go.

Firewall settings say:
f5.vpn.client
fbackup - bservice application
fbackup 5
fbackup 5 bBackupapp
fbackup 5 bRestore app
Fbafkup 5 bTest app

All have private and public checkboxes checked.
Fbackup still stops at the Connecting to the backup service screen.

Mostly clean in stall of Win8.1 RTM.

Getting a little worried about state of my backups at this point. Would go back to previous version if necessary. My needs are direct file copy from one disc to another nothing else.

jf

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