Can't logoff

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metrontech
Posts: 2
Joined: Fri Sep 13, 2013 12:10 am

Can't logoff

Postby metrontech » Fri Sep 13, 2013 12:12 am

For some reason the taskbar icon running in processes has to be killed in order for the computer to allow us to logoff

Anyone have the same thing happening?

Basicall CTRL ATL DEL and then kill the FBACKUP process and it allows us to logoff

Please help!!

Softland
Posts: 1664
Joined: Thu May 23, 2013 7:57 am

Re: Can't logoff

Postby Softland » Mon Sep 16, 2013 1:51 pm

Hi,

Is there any backup in progress?
Can you send me the log for the last backup job executed before the problem appeared?

metrontech
Posts: 2
Joined: Fri Sep 13, 2013 12:10 am

Re: Can't logoff

Postby metrontech » Mon Sep 16, 2013 2:52 pm

How do I get you the log?

What I know is the client is saying that at the end of the day it can't log off

But during the day he tried it a few times and it works

When I kill the process it logs off immediately

Thanks for the help

Mike

Softland
Posts: 1664
Joined: Thu May 23, 2013 7:57 am

Re: Can't logoff

Postby Softland » Tue Sep 17, 2013 7:26 am

Hi,

Can you see if there is some backup in progress?
To find the log file, please right-click the backup job and select View Logs->Last backup log.
Send it to info[at]fbackup[dot]com


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