Can't start, install or uninstall fbackup

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ron1984
Posts: 3
Joined: Tue Mar 25, 2025 5:58 pm

Can't start, install or uninstall fbackup

Post by ron1984 »

Today I wanted to run a manual backup and tried to open FBackup. I haven't done so in a while, but I tried to open the program it said:
Image

I decided to download the latest version, but when installing it, it says:

Image

Then I decided to uninstall completely and do a reinstall from scratch, but when uninstalling it also says:

Image

The error message doesn't make sense, because I'm running it on a fairly standard ASUS Vivobook Windows 11 laptop.

From the uninstall log file:

Code: Select all

[3F78:2DE8][2025-03-25T18:54:09]i001: Burn v3.11.2.4516, Windows v10.0 (Build 26100: Service Pack 0), path: C:\ProgramData\Package Cache\{3d117aa3-1366-4917-9627-bec15dc07b92}\backupBootstrapper.exe
[3F78:2DE8][2025-03-25T18:54:09]i000: Initializing version variable 'RealVersionNT' to value '1.0'
[3F78:2DE8][2025-03-25T18:54:09]i000: Initializing version variable 'RealVersionNT64' to value '1.0'
[3F78:2DE8][2025-03-25T18:54:09]i000: Initializing string variable 'Condition-cond-1' to value '(RealVersionNT < v12) OR (VersionNT64 AND (RealVersionNT64 < v12))'
[3F78:2DE8][2025-03-25T18:54:09]i000: Initializing string variable 'Condition-msgid-1' to value 'msgid-1'
[3F78:2DE8][2025-03-25T18:54:09]i000: Initializing string variable 'Condition-cond-2' to value 'Privileged <> 0'
[3F78:2DE8][2025-03-25T18:54:09]i000: Initializing string variable 'Condition-msgid-2' to value 'msgid-2'
[3F78:2DE8][2025-03-25T18:54:09]i000: Initializing string variable 'Condition-cond-3' to value '((VersionNT = v5.1) AND (ServicePackLevel >= 3)) OR ((VersionNT=v5.2) AND (ServicePackLevel >=1)) OR (VersionNT > v5.2)'
[3F78:2DE8][2025-03-25T18:54:09]i000: Initializing string variable 'Condition-msgid-3' to value 'msgid-3'
[3F78:2DE8][2025-03-25T18:54:09]i000: Initializing string variable 'Compressed' to value 'yes'
[3F78:2DE8][2025-03-25T18:54:09]i000: Initializing string variable 'LicenseFileName' to value 'License.rtf'
[3F78:2DE8][2025-03-25T18:54:09]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder32]\Softland\FBackup 9'
[3F78:2DE8][2025-03-25T18:54:09]i000: Initializing string variable 'InstallLanguage' to value 'en'
[3F78:2DE8][2025-03-25T18:54:09]i000: Initializing numeric variable 'SettingsAvailableForCurrUser' to value '-1'
[3F78:2DE8][2025-03-25T18:54:09]i000: Initializing numeric variable 'AutoStart' to value '-1'
[3F78:2DE8][2025-03-25T18:54:09]i000: Initializing string variable 'SHORTCUTDIR' to value ''
[3F78:2DE8][2025-03-25T18:54:09]i000: Initializing string variable 'SendTelemetry' to value 'True'
[3F78:2DE8][2025-03-25T18:54:09]i000: Initializing string variable 'DeleteConfig' to value 'No'
[3F78:2DE8][2025-03-25T18:54:09]i000: Initializing string variable 'DeactivateLic' to value 'No'
[3F78:2DE8][2025-03-25T18:54:09]i000: Initializing string variable 'MsStore' to value '0'
[3F78:2DE8][2025-03-25T18:54:09]i009: Command Line: '"-burn.clean.room=C:\ProgramData\Package Cache\{3d117aa3-1366-4917-9627-bec15dc07b92}\backupBootstrapper.exe" -burn.filehandle.attached=592 -burn.filehandle.self=588 /uninstall'
[3F78:2DE8][2025-03-25T18:54:09]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\ronbi\AppData\Local\Temp\FBackup_9.9_20250325185409.log'
[3F78:2DE8][2025-03-25T18:54:09]i052: Condition '(VersionNT > v5.0)' evaluates to true.
[3F78:2DE8][2025-03-25T18:54:09]i000: Setting string variable 'WixBundleManufacturer' to value 'Softland'
[3F78:2DE8][2025-03-25T18:54:09]i000: Loading managed bootstrapper application.
[3F78:2DE8][2025-03-25T18:54:09]i000: Creating BA thread to run asynchronously.
[3F78:0C48][2025-03-25T18:54:09]i000: Running the WiX BA.
[3F78:0C48][2025-03-25T18:54:09]i000: Antiviruses on this machine : 
[3F78:0C48][2025-03-25T18:54:10]i000: Antivirus Name: Windows Defender ; productState: 397568
[3F78:0C48][2025-03-25T18:54:10]i000: Reading default language: 9
[3F78:0C48][2025-03-25T18:54:10]i000: Reading default language: 9
[3F78:0C48][2025-03-25T18:54:10]i000: Setting string variable 'UseRegionalSettings' to value '0'
[3F78:0C48][2025-03-25T18:54:10]i000: Setting string variable 'InstallLanguage' to value '9'
[3F78:2DE8][2025-03-25T18:54:10]i100: Detect begin, 2 packages
[3F78:0C48][2025-03-25T18:54:10]i000: Setting string variable 'ProcessID' to value '16248'
[3F78:0C48][2025-03-25T18:54:10]i000: Creating a UI.
[3F78:2DE8][2025-03-25T18:54:10]i000: Command line parameters are processed 
[3F78:2DE8][2025-03-25T18:54:10]i000: DetectBegin Microsoft.Tools.WindowsInstallerXml.Bootstrapper.DetectBeginEventArgs
[3F78:2DE8][2025-03-25T18:54:10]i000: DetectBegin current state is DetectedPresent
[3F78:2DE8][2025-03-25T18:54:10]i000: Setting string variable 'PreviousInstallFolder' to value 'C:\Program Files (x86)\Softland\FBackup 9\'
[3F78:2DE8][2025-03-25T18:54:10]i000: Setting numeric variable 'SettingsAvailableForCurrUserTest' to value 1
[3F78:2DE8][2025-03-25T18:54:10]i052: Condition 'SettingsAvailableForCurrUserTest AND (SettingsAvailableForCurrUser = -1)' evaluates to false.
[3F78:2DE8][2025-03-25T18:54:10]i052: Condition '(SettingsAvailableForCurrUser=0) AND (AutoStart=-1)' evaluates to false.
[3F78:2DE8][2025-03-25T18:54:10]i052: Condition '(SettingsAvailableForCurrUser=1) AND (AutoStart=-1)' evaluates to false.
[3F78:2DE8][2025-03-25T18:54:10]i000: Setting string variable 'PreviousInstallLanguage' to value '9'
[3F78:2DE8][2025-03-25T18:54:10]i000: Setting string variable 'ProgramFilesFolder32' to value 'C:\Program Files (x86)'
[3F78:2DE8][2025-03-25T18:54:10]i000: Setting numeric variable 'PreviousSendTelemetry' to value 1
[3F78:2DE8][2025-03-25T18:54:10]i052: Condition 'PreviousSendTelemetry' evaluates to true.
[3F78:2DE8][2025-03-25T18:54:10]i000: Setting string variable 'SendTelemetry' to value 'True'
[3F78:2DE8][2025-03-25T18:54:10]i052: Condition 'NOT PreviousSendTelemetry' evaluates to false.
[3F78:2DE8][2025-03-25T18:54:10]i000: Directory search: wds255D230BCEE2818D69E9AAE73F26676E, did not find path: C:\Users\ronbi\AppData\Local\Temp\{3d117aa3-1366-4917-9627-bec15dc07b92}, reason: 0x80070002
[3F78:2DE8][2025-03-25T18:54:10]i052: Condition 'PreviousInstallFolder' evaluates to true.
[3F78:2DE8][2025-03-25T18:54:10]i000: Setting string variable 'InstallFolder' to value 'C:\Program Files (x86)\Softland\FBackup 9\'
[3F78:2DE8][2025-03-25T18:54:10]i000: Setting string variable 'Netfx4Full' to value '1'
[3F78:2DE8][2025-03-25T18:54:10]i052: Condition 'PreviousInstallLanguage' evaluates to true.
[3F78:2DE8][2025-03-25T18:54:10]i000: Setting string variable 'InstallLanguage' to value '9'
[3F78:2DE8][2025-03-25T18:54:10]i052: Condition 'PreviousUserSendTelemetry AND NOT PreviousSendTelemetry' evaluates to false.
[3F78:2DE8][2025-03-25T18:54:10]i000: Setting string variable 'Netfx35Full' to value '1'
[3F78:2DE8][2025-03-25T18:54:10]i052: Condition 'VersionNT64' evaluates to true.
[3F78:2DE8][2025-03-25T18:54:10]i000: Setting string variable 'Netfx4x64Full' to value '1'
[3F78:2DE8][2025-03-25T18:54:10]i052: Condition 'VersionNT64' evaluates to true.
[3F78:2DE8][2025-03-25T18:54:10]i000: Setting string variable 'Netfx35x64Full' to value '1'
[3F78:2DE8][2025-03-25T18:54:10]i000: Reading default language: 9
[3F78:2DE8][2025-03-25T18:54:10]i052: Condition '(Netfx35Full="1") OR (Netfx4Full="1") OR (VersionNT64 AND ((Netfx35x64Full="1") OR (Netfx4x64Full="1")))' evaluates to true.
[3F78:2DE8][2025-03-25T18:54:10]i101: Detected package: Netfx351, state: Present, cached: None
[3F78:2DE8][2025-03-25T18:54:10]i101: Detected package: FBackup9Srv_msi, state: Present, cached: Complete
[3F78:2DE8][2025-03-25T18:54:10]i000: DetectComplete status=0
[3F78:2DE8][2025-03-25T18:54:10]i000: Setting RealVersionNT to 12.0.0.0
[3F78:2DE8][2025-03-25T18:54:10]i000: Setting string variable 'RealVersionNT' to value '12.0.0.0'
[3F78:2DE8][2025-03-25T18:54:10]i000: Setting string variable 'RealVersionNT64' to value '12.0.0.0'
[3F78:2DE8][2025-03-25T18:54:10]i052: Condition '(RealVersionNT < v12) OR (VersionNT64 AND (RealVersionNT64 < v12))' evaluates to false.
[3F78:2DE8][2025-03-25T18:54:10]i000: Reading default language: 9
[3F78:2DE8][2025-03-25T18:54:10]i000: DetectComplete - State is : Failed
[3F78:2DE8][2025-03-25T18:54:10]i000: DetectComplete - RelationType is : None and action is Uninstall
[3F78:2DE8][2025-03-25T18:54:10]i000: DetectComplete - Invoking automatic plan for uninstall
[3F78:2DE8][2025-03-25T18:54:10]i199: Detect complete, result: 0x0
[3F78:2DE8][2025-03-25T18:54:10]i200: Plan begin, 2 packages, action: Uninstall
[3F78:2DE8][2025-03-25T18:54:10]i000: Package FBackup9Srv_msi has state Absent
[3F78:2DE8][2025-03-25T18:54:10]i000: Setting string variable 'WixBundleRollbackLog_FBackup9Srv_msi' to value 'C:\Users\ronbi\AppData\Local\Temp\FBackup_9.9_20250325185409_000_FBackup9Srv_msi_rollback.log'
[3F78:2DE8][2025-03-25T18:54:10]i000: Setting string variable 'WixBundleLog_FBackup9Srv_msi' to value 'C:\Users\ronbi\AppData\Local\Temp\FBackup_9.9_20250325185409_000_FBackup9Srv_msi.log'
[3F78:2DE8][2025-03-25T18:54:10]i000: Package Netfx351 has state None
[3F78:2DE8][2025-03-25T18:54:10]w321: Skipping dependency registration on package with no dependency providers: Netfx351
[3F78:2DE8][2025-03-25T18:54:10]i201: Planned package: FBackup9Srv_msi, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: Unregister
[3F78:2DE8][2025-03-25T18:54:10]i201: Planned package: Netfx351, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3F78:2DE8][2025-03-25T18:54:10]i299: Plan complete, result: 0x0
[3F78:2DE8][2025-03-25T18:54:10]i300: Apply begin
[3F78:2DE8][2025-03-25T18:54:10]i000: Reading default language: 9
[3F78:2DE8][2025-03-25T18:54:10]i010: Launching elevated engine process.
[3F78:2DE8][2025-03-25T18:54:10]i011: Launched elevated engine process.
[3F78:0C48][2025-03-25T18:54:10]i000: current state is Applying
[3F78:0C48][2025-03-25T18:54:10]i000: Reading default language: 9
[3F78:0C48][2025-03-25T18:54:10]i000: Version is 9.9 build 849
[3F78:0C48][2025-03-25T18:54:10]i000: current state is Applying
[3F78:0C48][2025-03-25T18:54:10]i000: Reading default language: 9
[3F78:0C48][2025-03-25T18:54:10]i000: Version is 9.9 build 849
[3F78:0C48][2025-03-25T18:54:10]i000: Reading default language: 9
[3F78:0C48][2025-03-25T18:54:10]i000: Setting string variable 'UseRegionalSettings' to value '0'
[3F78:0C48][2025-03-25T18:54:10]i000: Setting string variable 'InstallLanguage' to value '9'
[3F78:0C48][2025-03-25T18:54:10]i000: current state is Applying
[3F78:0C48][2025-03-25T18:54:10]i000: Reading default language: 9
[3F78:0C48][2025-03-25T18:54:10]i000: Version is 9.9 build 849
[3F78:0C48][2025-03-25T18:54:10]i000: current state is Applying
[3F78:0C48][2025-03-25T18:54:10]i000: Reading default language: 9
[3F78:0C48][2025-03-25T18:54:10]i000: Version is 9.9 build 849
[3F78:0C48][2025-03-25T18:54:10]i000: Reading default language: 9
[3F78:2DE8][2025-03-25T18:54:10]i012: Connected to elevated engine.
[245C:3EA8][2025-03-25T18:54:10]i358: Pausing automatic updates.
[245C:3EA8][2025-03-25T18:54:10]i359: Paused automatic updates.
[245C:3EA8][2025-03-25T18:54:10]i360: Creating a system restore point.
[245C:3EA8][2025-03-25T18:54:10]i361: Created a system restore point.
[245C:3EA8][2025-03-25T18:54:10]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3d117aa3-1366-4917-9627-bec15dc07b92}, resume: Active, restart initiated: No, disable resume: No
[245C:3EA8][2025-03-25T18:54:10]i326: Removed dependency: {3d117aa3-1366-4917-9627-bec15dc07b92} on package provider: {A9E1A5BF-FD82-45B8-96B2-E0A611A7A2A1}, package FBackup9Srv_msi
[245C:3EA8][2025-03-25T18:54:10]i329: Removed package dependency provider: {A9E1A5BF-FD82-45B8-96B2-E0A611A7A2A1}, package: FBackup9Srv_msi
[3F78:2DE8][2025-03-25T18:54:10]i000: Reading default language: 9
[245C:3EA8][2025-03-25T18:54:10]i301: Applying execute package: FBackup9Srv_msi, action: Uninstall, path: (null), arguments: ' ALLUSERS="1" ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALL_FOLDER="C:\Program Files (x86)\Softland\FBackup 9\" INSTALL_LANGUAGE="9" SETTINGS_AVAILABLE_FOR_CURR_USR_FORCED="1" AUTO_START="" SHORTCUTDIR="" SEND_TELEMETRY="True" WIX_BUNDLE_PROV_KEY="" DEACTIVATE_LIC="No" DELETE_CONFIG="No" WIX_BUNDLE_UI_LEVEL="4" MS_STORE="0"'
[3F78:0C48][2025-03-25T18:54:10]i000: Setting string variable 'UseRegionalSettings' to value '0'
[3F78:0C48][2025-03-25T18:54:10]i000: Setting string variable 'InstallLanguage' to value '9'
[3F78:0C48][2025-03-25T18:54:10]i000: current state is Applying
[3F78:0C48][2025-03-25T18:54:10]i000: Reading default language: 9
[3F78:0C48][2025-03-25T18:54:10]i000: Version is 9.9 build 849
[3F78:0C48][2025-03-25T18:54:10]i000: current state is Applying
[3F78:0C48][2025-03-25T18:54:10]i000: Reading default language: 9
[3F78:0C48][2025-03-25T18:54:10]i000: Version is 9.9 build 849
[3F78:0C48][2025-03-25T18:54:10]i000: Reading default language: 9
[3F78:0C48][2025-03-25T18:54:10]i000: current state is Applying
[3F78:0C48][2025-03-25T18:54:10]i000: Reading default language: 9
[3F78:0C48][2025-03-25T18:54:10]i000: Version is 9.9 build 849
[3F78:0C48][2025-03-25T18:54:10]i000: current state is Applying
[3F78:0C48][2025-03-25T18:54:10]i000: Reading default language: 9
[3F78:0C48][2025-03-25T18:54:10]i000: Version is 9.9 build 849
[3F78:0C48][2025-03-25T18:54:10]i000: Reading default language: 9
[3F78:2FD8][2025-03-25T18:54:10]i000: Version on server is : 9.9.969
[3F78:2FD8][2025-03-25T18:54:10]i000: Checking for latest version and the latest version is at : 9.9.969|https://download.fbackup.com/download/setup/fbsetup-full.exe
[3F78:2DE8][2025-03-25T18:54:10]i000: ExecuteError - FBackup 9 cannot be installed on this Windows version code=0
[3F78:39B0][2025-03-25T18:54:10]i000: Sent telemetry data to https://www.fbackup.com/service.php/service/installerLog?&App=FBackup&Category=FBackup9Srv_msi uninstall&Action=Start&Label=9.9.849&Value=0&OS=Windows%2010%20Home%7C%7C6.3%7C26100&SysLng=en-GB&UILng=en&It=f&Time=133873988499770283&ReqTime=133873988502768523&Upgrade=F&Id=9978358160204972562
[245C:3EA8][2025-03-25T18:54:12]e000: Error 0x80070643: Failed to uninstall MSI package.
[245C:3EA8][2025-03-25T18:54:12]e000: Error 0x80070643: Failed to execute MSI package.
[3F78:2DE8][2025-03-25T18:54:12]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[3F78:2DE8][2025-03-25T18:54:12]i000: We have error : 80070643 for process id: 16248
[3F78:2DE8][2025-03-25T18:54:12]i000: Reading default language: 9
[3F78:2DE8][2025-03-25T18:54:12]i319: Applied execute package: FBackup9Srv_msi, result: 0x80070643, restart: None
[3F78:2DE8][2025-03-25T18:54:12]e000: Error 0x80070643: Failed to execute MSI package.
[245C:3EA8][2025-03-25T18:54:12]i318: Skipped rollback of package: FBackup9Srv_msi, action: Install, already: Present
[3F78:2DE8][2025-03-25T18:54:12]i319: Applied rollback package: FBackup9Srv_msi, result: 0x0, restart: None
[245C:3EA8][2025-03-25T18:54:12]i323: Registering package dependency provider: {A9E1A5BF-FD82-45B8-96B2-E0A611A7A2A1}, version: 9.9.849, package: FBackup9Srv_msi
[245C:3EA8][2025-03-25T18:54:12]i325: Registering dependency: {3d117aa3-1366-4917-9627-bec15dc07b92} on package provider: {A9E1A5BF-FD82-45B8-96B2-E0A611A7A2A1}, package: FBackup9Srv_msi
[245C:3EA8][2025-03-25T18:54:12]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3d117aa3-1366-4917-9627-bec15dc07b92}, resume: ARP, restart: None, disable resume: No
[245C:3EA8][2025-03-25T18:54:12]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3d117aa3-1366-4917-9627-bec15dc07b92}, resume: ARP, restart initiated: No, disable resume: No
[3F78:2DE8][2025-03-25T18:54:12]i000: Reading default language: 9
[3F78:0C48][2025-03-25T18:54:12]i000: Reading default language: 9
[3F78:0C48][2025-03-25T18:54:12]i000: current state is Failed
[3F78:0C48][2025-03-25T18:54:12]i000: current state is Failed
[3F78:0C48][2025-03-25T18:54:12]i000: Reading default language: 9
[3F78:1E48][2025-03-25T18:54:12]i000: Sent telemetry data to https://www.fbackup.com/service.php/service/installerLog?&App=FBackup&Category=FBackup9Srv_msi uninstall&Action=Error&Label=9.9.849 80070643-Fatal error during installation.
&Value=2&OS=Windows%2010%20Home%7C%7C6.3%7C26100&SysLng=en-GB&UILng=en&It=f&Time=133873988499770283&ReqTime=133873988527899219&Upgrade=F&Id=9978358160204972562
[3F78:2DE8][2025-03-25T18:54:18]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No
[3F78:0C48][2025-03-25T18:54:19]i000: noStartingMainExeAfterUpgrade='False', InstallationViewModel.Upgrade = False
[3F78:0C48][2025-03-25T18:54:19]i000: startMainExeOnCloseArguments='' instalationState='failed' plannedAction='Uninstall'
[3F78:0C48][2025-03-25T18:54:19]i000: Started waiting for all telemetry data to be sent
[3F78:0C48][2025-03-25T18:54:19]i000: Waited 0 seconds for telemetry data to be sent
[3F78:2DE8][2025-03-25T18:54:19]i500: Shutting down, exit code: 0x80070643
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: Compressed = yes
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: Condition-cond-1 = (RealVersionNT < v12) OR (VersionNT64 AND (RealVersionNT64 < v12))
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: Condition-cond-2 = Privileged <> 0
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: Condition-cond-3 = ((VersionNT = v5.1) AND (ServicePackLevel >= 3)) OR ((VersionNT=v5.2) AND (ServicePackLevel >=1)) OR (VersionNT > v5.2)
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: Condition-msgid-1 = msgid-1
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: Condition-msgid-2 = msgid-2
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: Condition-msgid-3 = msgid-3
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: DeactivateLic = No
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: DeleteConfig = No
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: InstallFolder = C:\Program Files (x86)\Softland\FBackup 9\
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: InstallLanguage = 9
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: LicenseFileName = License.rtf
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: MsStore = 0
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: Netfx35Full = 1
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: Netfx35x64Full = 1
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: Netfx4Full = 1
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: Netfx4x64Full = 1
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: PreviousInstallFolder = C:\Program Files (x86)\Softland\FBackup 9\
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: PreviousInstallLanguage = 9
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: PreviousSendTelemetry = 1
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: ProcessID = 16248
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: ProgramFilesFolder32 = C:\Program Files (x86)
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: RealVersionNT = 12.0.0.0
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: RealVersionNT64 = 12.0.0.0
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: SendTelemetry = True
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: SettingsAvailableForCurrUser = 1
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: SettingsAvailableForCurrUserTest = 1
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: SHORTCUTDIR = 
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: TempFolder = C:\Users\ronbi\AppData\Local\Temp\
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: UseRegionalSettings = 0
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: VersionNT = 10.0.0.0
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: VersionNT64 = 10.0.0.0
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: WixBundleAction = 3
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: WixBundleElevated = 1
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: WixBundleInstalled = 1
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: WixBundleLog = C:\Users\ronbi\AppData\Local\Temp\FBackup_9.9_20250325185409.log
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: WixBundleLog_FBackup9Srv_msi = C:\Users\ronbi\AppData\Local\Temp\FBackup_9.9_20250325185409_000_FBackup9Srv_msi.log
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: WixBundleManufacturer = Softland
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: WixBundleName = FBackup 9.9
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: WixBundleOriginalSource = C:\Users\ronbi\Downloads\fbsetup-full.exe
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: WixBundleOriginalSourceFolder = C:\Users\ronbi\Downloads\
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: WixBundleProviderKey = {3d117aa3-1366-4917-9627-bec15dc07b92}
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: WixBundleRollbackLog_FBackup9Srv_msi = C:\Users\ronbi\AppData\Local\Temp\FBackup_9.9_20250325185409_000_FBackup9Srv_msi_rollback.log
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: WixBundleSourceProcessFolder = C:\ProgramData\Package Cache\{3d117aa3-1366-4917-9627-bec15dc07b92}\
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: WixBundleSourceProcessPath = C:\ProgramData\Package Cache\{3d117aa3-1366-4917-9627-bec15dc07b92}\backupBootstrapper.exe
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: WixBundleTag = 
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: WixBundleUILevel = 4
[3F78:2DE8][2025-03-25T18:54:19]i410: Variable: WixBundleVersion = 9.9.849.0
[3F78:2DE8][2025-03-25T18:54:20]i007: Exit code: 0x80070643, restarting: No
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ron1984
Posts: 3
Joined: Tue Mar 25, 2025 5:58 pm

Re: Can't start, install or uninstall fbackup

Post by ron1984 »

I forgot to add the question, though you might have guessed by now - How can I fix this? :lol:

In the log it says:
[3F78:2DE8][2025-03-25T18:54:10]i000: ExecuteError - FBackup 9 cannot be installed on this Windows version code=0
[3F78:39B0][2025-03-25T18:54:10]i000: Sent telemetry data to https://www.fbackup.com/service.php/ser ... up9Srv_msi
uninstall
&Action=Start
&Label=9.9.849
&Value=0
&OS=Windows%2010%20Home%7C%7C6.3%7C26100
&SysLng=en-GB
&UILng=en
&It=f
&Time=133873988499770283
&ReqTime=133873988502768523
&Upgrade=F
&Id=9978358160204972562
[245C:3EA8][2025-03-25T18:54:12]e000: Error 0x80070643: Failed to uninstall MSI package.

My Windows version is:
Image
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Adrian (Softland)
Posts: 2036
Joined: Thu May 23, 2013 7:57 am

Re: Can't start, install or uninstall fbackup

Post by Adrian (Softland) »

Hi,

Please open Regedit.exe and search for "FBackup" and "Softland".
Delete all those entries and then try again to install FBackup.
Let us know if you still have the problem.
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html
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ron1984
Posts: 3
Joined: Tue Mar 25, 2025 5:58 pm

Re: Can't start, install or uninstall fbackup

Post by ron1984 »

Adrian (Softland) wrote: ↑
Wed Mar 26, 2025 1:59 pm
 Hi,

Please open Regedit.exe and search for "FBackup" and "Softland".
Delete all those entries and then try again to install FBackup.
Let us know if you still have the problem.
Thank you, that did the trick! Right after deleting them the installer still gave an error about being unable to start the Fbackup9srv service. But after that I was able to do a full uninstall. And after that uninstall, the install went great. Thankfully it still remembered my old backup schedule and it just completed a run of it. :)
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Adrian (Softland)
Posts: 2036
Joined: Thu May 23, 2013 7:57 am

Re: Can't start, install or uninstall fbackup

Post by Adrian (Softland) »

Hi,
I'm glad you made it.
The backup jobs, configurations and scheduled tasks are preserved, even if you uninstall and reinstall FBackup.
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html
Top
michaeleaster77
Posts: 6
Joined: Mon Apr 07, 2025 11:52 pm

Re: Can't start, install or uninstall fbackup

Post by michaeleaster77 »

I am having the exact same problem that the other user had. I'm seeing the exact same error messages when I try to open FBackup, uninstall FBackup, or if I try to reinstall it. I do not know how to look at the "log" or have access to the files the other user had. Can you please guide me on what I should do next in order to solve the problem. I really do like this product and would like to continue to use it. Please point me in the right direction. Thanks.
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Adrian (Softland)
Posts: 2036
Joined: Thu May 23, 2013 7:57 am

Re: Can't start, install or uninstall fbackup

Post by Adrian (Softland) »

Hi,

You can find the installation log for FBackup file in “C:\Users\<user name>\AppData\Local\Temp\”
Its name starts with "FBackup_"
Send us that file to info[at]fbackup.com
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html
Top
michaeleaster77
Posts: 6
Joined: Mon Apr 07, 2025 11:52 pm

Re: Can't start, install or uninstall fbackup

Post by michaeleaster77 »

I do not see the Appdata folder under my user name. I do see an fbsetup file under downloads. Please advise. Will the appdata folder show up after I try to install?
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michaeleaster77
Posts: 6
Joined: Mon Apr 07, 2025 11:52 pm

Re: Can't start, install or uninstall fbackup

Post by michaeleaster77 »

I found the FBackup_ file in local. Do you want me to email it to info[at]fbackup.com? Or is there a place where I can drop it?
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michaeleaster77
Posts: 6
Joined: Mon Apr 07, 2025 11:52 pm

Re: Can't start, install or uninstall fbackup

Post by michaeleaster77 »

NM, I see where there is a place on the support link. I'll write a message referencing this forum and drop the file there and I'll reference Adrian (softland
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