Cannot add file - Zip Error

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wcn135
Posts: 1
Joined: Thu Dec 30, 2010 2:03 pm

Post by wcn135 »

The following error occurs during backup:
Cannot add file "C:\DATA GGK8-27-2006 07;51;06AM.PDF" to "\\Reception\backup office daily\Backup OFFICE Daily to RECEPTION\1_C.zip".

Zip error: \\Reception\backup office daily\Backup OFFICE Daily to RECEPTION\KPZ770B.tmp

Backup aborted at 12/30/2010 10:45:34 AM with 1 error(s), 0 warning(s)


Adrian (Softland)
Posts: 1685
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
Please make sure you have enough free disk space in destination.


jcheney
Posts: 3
Joined: Mon Sep 24, 2012 11:47 am

Post by jcheney »

I am also experiencing this issue when backing up to a jump drive.
The jump drive is NTFS formatted, 32GB. The data being backed up is about 5GB. OS is Windows 7 Professional.
Any idea what could be causing this?


Adrian (Softland)
Posts: 1685
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
Try to split the zip file from Backup Properties->Compression.

Also make sure you have enough free disk space in destination and also on C: drive.


jcheney
Posts: 3
Joined: Mon Sep 24, 2012 11:47 am

Post by jcheney »

I've tried setting various split settings, and each change seems to work for a couple of days, and then starts to fail again.
I have enough space on both the destination drive and on the C drive.


Adrian (Softland)
Posts: 1685
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
Do you have the same problem if you use another destination drive?


jcheney
Posts: 3
Joined: Mon Sep 24, 2012 11:47 am

Post by jcheney »

Yes, we have two that we rotate between, and we've replaced them both in the last month, as I thought that we might be experiencing hardware failure. The issue seems to continue regardless of which drives we use.


Adrian (Softland)
Posts: 1685
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
Can you create a 5 GB large zip file on your computer using WinZip?


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