cannot backup outlook when it's in use

[chencheegreg]

latest job log attached below. see one warning for skipping the "outlook" file. Please advise.
thanks.

greg
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[4/14/2011 12:03:52 PM] FBackup 4.5.241

[4/14/2011 12:03:52 PM] Search for "Warning: " and "Error: " to locate warnings and errors in this log file

[4/14/2011 12:03:52 PM] Starting backup for "Camas Backup" at 4/14/2011 12:03:52 PM

[4/14/2011 12:03:52 PM] Operating system: Windows 7 Home Edition (build 7600)

Processor[0] : Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz

Processor[1] : Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz

Processor[2] : Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz

Processor[3] : Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz

Physical memory (free/total) : 2222 MB/3894 MB

Display (res/color/DPI) : 1280X800/32 bit/96

System font (name/height/size/charset) : Segoe UI/-12/9/1

Admin/BkPriv/RePriv : True/True/True

IsWOW64 : True

Locale : English (United States)

[4/14/2011 12:03:53 PM] Checking if the drives of the sources exist

[4/14/2011 12:03:53 PM] Checking backup destination (Network)

[4/14/2011 12:03:53 PM] Creating the list of files to backup

[4/14/2011 12:03:53 PM] Found file C:\Users\Greg Chen\Music\desktop.ini

[4/14/2011 12:03:54 PM] Found file C:\Users\Greg Chen\Music\Sample Music\desktop.ini

[4/14/2011 12:03:59 PM] Found folder C:\Users\Greg Chen\My Documents\Microsoft Outlook

[4/14/2011 12:03:59 PM] Found file C:\Users\Greg Chen\My Documents\Microsoft Outlook\new outlook.pst

[4/14/2011 12:03:59 PM] Found file C:\Users\Greg Chen\My Documents\Quicken\New Money Account.QDF

[4/14/2011 12:03:59 PM] Found file C:\Users\Greg Chen\My Documents\Quicken\New Money AccountOFXLOG.DAT

[4/14/2011 12:04:07 PM] Found file C:\Users\Greg Chen\Pictures\desktop.ini

[4/14/2011 12:04:16 PM] Found file C:\Users\Greg Chen\Videos\desktop.ini

[4/14/2011 12:04:16 PM] Folders found to backup: 1

[4/14/2011 12:04:16 PM] Files found to backup: 7 (275,337.34 KB)
[4/14/2011 12:04:16 PM] Preparing shadow copy

[4/14/2011 12:04:47 PM] Shadow copy created.

[4/14/2011 12:04:47 PM] Added folder C:\Users\Greg Chen\My Documents\Microsoft Outlook

[4/14/2011 12:04:47 PM] Warning: Skipping file C:\Users\Greg Chen\My Documents\Microsoft Outlook\new outlook.pst

Source error (code 33). The process cannot access the file because another process has locked a portion of the file.

[4/14/2011 12:04:49 PM] Added file C:\Users\Greg Chen\My Documents\Quicken\New Money Account.QDF

[4/14/2011 12:04:50 PM] Added file C:\Users\Greg Chen\My Documents\Quicken\New Money AccountOFXLOG.DAT

[4/14/2011 12:04:51 PM] Added file C:\Users\Greg Chen\Pictures\desktop.ini

[4/14/2011 12:04:51 PM] Added file C:\Users\Greg Chen\Videos\desktop.ini

[4/14/2011 12:04:52 PM] Added file C:\Users\Greg Chen\Music\desktop.ini

[4/14/2011 12:04:53 PM] Added file C:\Users\Greg Chen\Music\Sample Music\desktop.ini
[4/14/2011 12:04:54 PM] Saving backup catalog "C:\Users\Greg Chen\AppData\Roaming\Softland\FBackup 4\fkcFiles\Camas Backup.fkc"
[4/14/2011 12:04:54 PM] List of files excluded from backup

[4/14/2011 12:04:54 PM] C:\Users\Greg Chen\AppData\Local\Microsoft\Outlook\extend.dat

[4/14/2011 12:04:54 PM] C:\Users\Greg Chen\AppData\Local\Microsoft\Outlook\Outlook.pst

[4/14/2011 12:04:54 PM] C:\Users\Greg Chen\AppData\Local\Microsoft\Outlook\Outlook.sharing.xml.obi

[4/14/2011 12:04:54 PM] C:\Users\Greg Chen\AppData\Local\Microsoft\Outlook\~last~.sharing.xml.obi

[4/14/2011 12:04:54 PM] C:\Users\Greg Chen\AppData\Roaming\Microsoft\Outlook\outcmd.dat

[4/14/2011 12:04:54 PM] C:\Users\Greg Chen\AppData\Roaming\Microsoft\Outlook\Outlook.NK2

[4/14/2011 12:04:54 PM] C:\Users\Greg Chen\AppData\Roaming\Microsoft\Outlook\Outlook.srs

[4/14/2011 12:04:54 PM] C:\Users\Greg Chen\AppData\Roaming\Microsoft\Outlook\Outlook.xml
[4/14/2011 12:04:54 PM] List of folders excluded from backup

[4/14/2011 12:04:54 PM] C:\Users\Greg Chen\AppData\Local\Microsoft\Outlook\

[4/14/2011 12:04:54 PM] C:\Users\Greg Chen\AppData\Roaming\Microsoft\Outlook\
[4/14/2011 12:04:57 PM] Starting test on "Camas Backup" for backup number 6, the last backup number at 4/14/2011 12:04:57 PM

[4/14/2011 12:04:57 PM] \\YOUR-SZ6X6SEFXO\Hitachi (J)\Greg HP Camas Backup\C\Users\Greg Chen\My Documents\Microsoft Outlook\ OK

[4/14/2011 12:05:00 PM] \\YOUR-SZ6X6SEFXO\Hitachi (J)\Greg HP Camas Backup\C\Users\Greg Chen\My Documents\Quicken\New Money Account.QDF OK

[4/14/2011 12:05:01 PM] \\YOUR-SZ6X6SEFXO\Hitachi (J)\Greg HP Camas Backup\C\Users\Greg Chen\My Documents\Quicken\New Money AccountOFXLOG.DAT OK

[4/14/2011 12:05:01 PM] \\YOUR-SZ6X6SEFXO\Hitachi (J)\Greg HP Camas Backup\C\Users\Greg Chen\Pictures\desktop.ini OK

[4/14/2011 12:05:01 PM] \\YOUR-SZ6X6SEFXO\Hitachi (J)\Greg HP Camas Backup\C\Users\Greg Chen\Videos\desktop.ini OK

[4/14/2011 12:05:02 PM] \\YOUR-SZ6X6SEFXO\Hitachi (J)\Greg HP Camas Backup\C\Users\Greg Chen\Music\desktop.ini OK

[4/14/2011 12:05:02 PM] \\YOUR-SZ6X6SEFXO\Hitachi (J)\Greg HP Camas Backup\C\Users\Greg Chen\Music\Sample Music\desktop.ini OK

Test finished at 4/14/2011 12:05:02 PM, 6 file(s) and 1 folder(s) tested, 0 error(s) and 0 warning(s) found
Total number of files added to backup: 6

Total number of folders added to backup: 1

Total size of files added to backup: 5,248.34 KB

Number of files excluded: 8

Number of folders excluded: 2

Files skipped: 1

Next scheduled backup:

Backup completed at 4/14/2011 12:05:02 PM with 0 error(s), 1 warning(s)

[Adrian (Softland)]

Hi,
Please make sure the Volume Shadow Copy service is started and working properly.

[chencheegreg]

the VSC service is running (per task manager), but I still cannot backup the outlook file in use. Got exactly the same job log as shown before. Any advice?

[chencheegreg]

just adding to my previous post, I cannot manually copy the pst file either when outlook is running (and the VSC service is running). any advice?

[Adrian (Softland)]

Backing up open files has the following limitations: It works

- only on Windows XP, Windows 2003 Server, Windows Vista or Windows 7

- only for users with administrator access rights to copy open files

- only on local hard drives

- only on NTFS formatted partitions

- only if the VSS (Volume Shadow Service) is running and it is properly configured
If all of the above are true and still cannot backup open files please see: http://www.backup4all.com/download/pdf/ ... ervice.pdf

[chencheegreg]

thank you very much for your help. it works.