Error Launching UI with msg "Restart the IPC server"

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AnnMarieE
Posts: 7
Joined: Thu Dec 06, 2012 9:01 am

Error Launching UI with msg "Restart the IPC server"

Postby AnnMarieE » Thu Jan 30, 2014 12:31 pm

A few weeks ago I moved from FBackup 4.8.0.286 to 5.0.325 and after the first day I got the message:

Do you want to restart the IPC server?
There was an error while trying to connect to the IPC Server
Timeout waiting for a reply to imtRegister 0


After installing 5.0.336 I still get the error when trying to start the UI.
I did hope your update would have resolved this.

I have enabled the entire folder to bypass the Vipre Virus Scanning software and there is no Firewall enable on that machine.
The last log written when I tried to start the UI is the following:

[30/01/2014 12:27:20] FBackup 5.0.336 (FBackup)
[30/01/2014 12:27:20] E:\Program Files\Softland\FBackup 5\FBackup.exe
[30/01/2014 12:27:20] Operating system: Windows Server 2003 Standard Edition Service Pack 2 (build 3790)
Processor[0] : Intel(R) Pentium(R) 4 CPU 3.00GHz
Processor[1] : Intel(R) Pentium(R) 4 CPU 3.00GHz
Physical memory (free/total) : 2387 MB/3063 MB
Display (res/color/DPI) : 1280X1024/16 bit/96
System font (name/height/size/charset) : /0/0/0
Admin/BkPriv/RePriv : True/False/False
IsWOW64 : False
Locale : English (United States)


[30/01/2014 12:27:20] Open catalog file "C:\Documents and Settings\Administrator\Application Data\Softland\FBackup 5\FBackup.hst"
[30/01/2014 12:27:26] Open catalog file "C:\Documents and Settings\Administrator\Application Data\Softland\FBackup 5\Catalogs\H - Door DB.fkc"
[30/01/2014 12:27:26] Close catalog file "C:\Documents and Settings\Administrator\Application Data\Softland\FBackup 5\Catalogs\H - Door DB.fkc"
[30/01/2014 12:27:26] Open catalog file "C:\Documents and Settings\Administrator\Application Data\Softland\FBackup 5\Catalogs\H - Door DB.fkc"
[30/01/2014 12:27:26] Close catalog file "C:\Documents and Settings\Administrator\Application Data\Softland\FBackup 5\Catalogs\H - Door DB.fkc"
[30/01/2014 12:27:26] Open catalog file "C:\Documents and Settings\Administrator\Application Data\Softland\FBackup 5\Catalogs\G - Main - No Builds.fkc"
[30/01/2014 12:27:26] Close catalog file "C:\Documents and Settings\Administrator\Application Data\Softland\FBackup 5\Catalogs\G - Main - No Builds.fkc"
[30/01/2014 12:27:26] Open catalog file "C:\Documents and Settings\Administrator\Application Data\Softland\FBackup 5\Catalogs\G - Main - No Builds.fkc"
[30/01/2014 12:27:26] Close catalog file "C:\Documents and Settings\Administrator\Application Data\Softland\FBackup 5\Catalogs\G - Main - No Builds.fkc"
[30/01/2014 12:27:26] Open catalog file "C:\Documents and Settings\Administrator\Application Data\Softland\FBackup 5\Catalogs\G - Door DB.fkc"
[30/01/2014 12:27:26] Close catalog file "C:\Documents and Settings\Administrator\Application Data\Softland\FBackup 5\Catalogs\G - Door DB.fkc"
[30/01/2014 12:27:26] Open catalog file "C:\Documents and Settings\Administrator\Application Data\Softland\FBackup 5\Catalogs\G - Door DB.fkc"
[30/01/2014 12:27:26] Close catalog file "C:\Documents and Settings\Administrator\Application Data\Softland\FBackup 5\Catalogs\G - Door DB.fkc"
[30/01/2014 12:27:26] Open catalog file "C:\Documents and Settings\Administrator\Application Data\Softland\FBackup 5\Catalogs\G - Builds.fkc"
[30/01/2014 12:27:26] Close catalog file "C:\Documents and Settings\Administrator\Application Data\Softland\FBackup 5\Catalogs\G - Builds.fkc"
[30/01/2014 12:27:26] Open catalog file "C:\Documents and Settings\Administrator\Application Data\Softland\FBackup 5\Catalogs\G - Builds.fkc"
[30/01/2014 12:27:26] Close catalog file "C:\Documents and Settings\Administrator\Application Data\Softland\FBackup 5\Catalogs\G - Builds.fkc"
[30/01/2014 12:27:26] Open catalog file "C:\Documents and Settings\Administrator\Application Data\Softland\FBackup 5\Catalogs\H - Main - No Builds.fkc"
[30/01/2014 12:27:26] Close catalog file "C:\Documents and Settings\Administrator\Application Data\Softland\FBackup 5\Catalogs\H - Main - No Builds.fkc"
[30/01/2014 12:27:26] Open catalog file "C:\Documents and Settings\Administrator\Application Data\Softland\FBackup 5\Catalogs\H - Main - No Builds.fkc"
[30/01/2014 12:27:26] Close catalog file "C:\Documents and Settings\Administrator\Application Data\Softland\FBackup 5\Catalogs\H - Main - No Builds.fkc"
[30/01/2014 12:27:26] Open catalog file "C:\Documents and Settings\Administrator\Application Data\Softland\FBackup 5\Catalogs\H - Builds.fkc"
[30/01/2014 12:27:26] Close catalog file "C:\Documents and Settings\Administrator\Application Data\Softland\FBackup 5\Catalogs\H - Builds.fkc"
[30/01/2014 12:27:26] Open catalog file "C:\Documents and Settings\Administrator\Application Data\Softland\FBackup 5\Catalogs\H - Builds.fkc"
[30/01/2014 12:27:26] Close catalog file "C:\Documents and Settings\Administrator\Application Data\Softland\FBackup 5\Catalogs\H - Builds.fkc"
[30/01/2014 12:27:28] Open catalog file "C:\Documents and Settings\Administrator\Application Data\Softland\FBackup 5\FBackup.ugn"
[30/01/2014 12:27:35] Ipc warning: Start communication failed.
[30/01/2014 12:27:50] Ipc warning: Start communication failed.

AnnMarieE
Posts: 7
Joined: Thu Dec 06, 2012 9:01 am

Re: Error Launching UI with msg "Restart the IPC server"

Postby AnnMarieE » Mon Feb 03, 2014 10:16 am

This morning after installing 5.0.336 it still doesn't launch the UI and still get the message:

Do you want to restart the IPC server?
There was an error while trying to connect to the IPC server
Timeout waiting for a reply to imtRegister 0


The end of the log file previously used to read:
[30/01/2014 19:00:16] Ipc warning: Start communication failed.

Where as now it reads:
[03/02/2014 09:25:17] Ipc warning: Register failed :

Obviously there is something still clearly wrong which you haven't resolved yet but I do hope you resolve this soon.

Softland
Posts: 1637
Joined: Thu May 23, 2013 7:57 am

Re: Error Launching UI with msg "Restart the IPC server"

Postby Softland » Wed Feb 12, 2014 3:30 pm

Hi,

Do you have the same problem using the latest build 5.0.359?

AnnMarieE
Posts: 7
Joined: Thu Dec 06, 2012 9:01 am

Re: Error Launching UI with msg "Restart the IPC server"

Postby AnnMarieE » Wed Feb 12, 2014 3:59 pm

I wasn't aware there was a newer build available. However I can't find 5.0.359.
I downloaded and updated to 5.0.358, and yes I get the same error. I tried to upload a screenshot but it didn't work.

[12/02/2014 15:53:50] FBackup 5.0.358
[12/02/2014 15:53:50] E:\Program Files\Softland\FBackup 5\FBackup.exe
[12/02/2014 15:53:50] Operating system: Windows Server 2003 Standard Edition Service Pack 2 (build 3790)
.......
[12/02/2014 15:54:42] Ipc warning: Register failed :
[12/02/2014 15:55:03] Ipc warning: Register failed :
[12/02/2014 15:58:28] Ipc warning: Start communication failed.

G-oker
Posts: 1
Joined: Fri Feb 14, 2014 5:01 pm

Re: Error Launching UI with msg "Restart the IPC server"

Postby G-oker » Fri Feb 14, 2014 5:03 pm

I now have the same problem after updated V5.
is there a Fix yet ?

AnnMarieE
Posts: 7
Joined: Thu Dec 06, 2012 9:01 am

Re: Error Launching UI with msg "Restart the IPC server"

Postby AnnMarieE » Mon Feb 17, 2014 10:03 am

I just updated to 5.0.359 and I have the same problem.

Softland
Posts: 1637
Joined: Thu May 23, 2013 7:57 am

Re: Error Launching UI with msg "Restart the IPC server"

Postby Softland » Fri Feb 21, 2014 9:47 am

Hi,

We were not able to reproduce the problem here on our Windows 2003 OS. It is not fixed yet.

sacalman
Posts: 1
Joined: Mon Mar 31, 2014 11:21 pm

Re: Error Launching UI with msg "Restart the IPC server"

Postby sacalman » Mon Mar 31, 2014 11:24 pm

Hello,

I am also having this problem on a 2003 server. Ran once nicely, and now I can't get it to launch. Where can I get an earlier version to try?

Scott

Softland
Posts: 1637
Joined: Thu May 23, 2013 7:57 am

Re: Error Launching UI with msg "Restart the IPC server"

Postby Softland » Fri Apr 04, 2014 12:52 pm

Hi,

Please try again with the latest version 5.0.414.
You cannot download the previous version from us as it is no longer supported.

rxcarl
Posts: 1
Joined: Sat Apr 05, 2014 9:00 pm

Re: Error Launching UI with msg "Restart the IPC server"

Postby rxcarl » Sat Apr 05, 2014 9:07 pm

I had the same problem with build 396 (That was my first in V5...had been running V4 up to that point). Updated to build 414 and it has gotten worse. Now, I get the IPC warning right at start up - so can't even get to the control panel to execute any actions, look at logs, etc. (Click "Yes" and it cycles right back to the same IPC failure warning, click "No" and it closes the app.) Don't know about the rest of you, but it looks like it's time to move on to another service. Too bad - Version 4 was such a dream to use.


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