FB5: vscsrv.exe frequently crashes

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MiG
Posts: 49
Joined: Thu Sep 03, 2009 1:43 pm

FB5: vscsrv.exe frequently crashes

Post by MiG »

Under FB4 this was quite rare, but vscsrv.exe for some reason frequently crashes under FB5 (WinXP x86 SP3). The strange thing is that the backup job just continues, so what exactly is going on?

Adrian (Softland)
Posts: 1685
Joined: Thu May 23, 2013 7:57 am

Re: FB5: vscsrv.exe frequently crashes

Post by Adrian (Softland) »

Hi,

The vscsrv service is used to back up open files. Do you use an administrator account?

MiG
Posts: 49
Joined: Thu Sep 03, 2009 1:43 pm

Re: FB5: vscsrv.exe frequently crashes

Post by MiG »

WinXP SP3, so yeah. Same as in FB4, was pretty stable there :)

Adrian (Softland)
Posts: 1685
Joined: Thu May 23, 2013 7:57 am

Re: FB5: vscsrv.exe frequently crashes

Post by Adrian (Softland) »

Hi,

Please open Control Panel->Administrative Tools->Services and make sure the Volume Shadow Copy service is started and set to automatic.

MiG
Posts: 49
Joined: Thu Sep 03, 2009 1:43 pm

Re: FB5: vscsrv.exe frequently crashes

Post by MiG »

Strange, it wasn't. I'll keep an eye on my next scheduled backup, see if this fixed it. Thanks :)

MiG
Posts: 49
Joined: Thu Sep 03, 2009 1:43 pm

Re: FB5: vscsrv.exe frequently crashes

Post by MiG »

Just started a large backup job and vscsrv.exe is still crashing I'm afraid. Is there anything else I can poke at?

Adrian (Softland)
Posts: 1685
Joined: Thu May 23, 2013 7:57 am

Re: FB5: vscsrv.exe frequently crashes

Post by Adrian (Softland) »

Hi,

Does it also crashes for smaller backup jobs too?
How large is the backup job that you are trying to run, when the vscsrv.exe crashes?

MiG
Posts: 49
Joined: Thu Sep 03, 2009 1:43 pm

Re: FB5: vscsrv.exe frequently crashes

Post by MiG »

I think it's mostly the larger backups (but again, they're exactly the same jobs that ran just fine under FB4). I'll have to look at it again when my weekly backups are running as my desktop is currently busy doing other things.

MiG
Posts: 49
Joined: Thu Sep 03, 2009 1:43 pm

Re: FB5: vscsrv.exe frequently crashes

Post by MiG »

Yeah, looks like it crashes with the larger backups. Not so much the job size, but the amount of data that needs backing up at that moment. Strange thing is that these jobs are identical to the ones I used in FB4 where I very rarely had VSC related crashes. In FB5 it's like clockwork.

Adrian (Softland)
Posts: 1685
Joined: Thu May 23, 2013 7:57 am

Re: FB5: vscsrv.exe frequently crashes

Post by Adrian (Softland) »

hi,

In Event Viewer can you see any error when the vscsrv.exe service stopped working?

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