FB5: vscsrv.exe frequently crashes

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MiG
Posts: 49
Joined: Thu Sep 03, 2009 1:43 pm

FB5: vscsrv.exe frequently crashes

Postby MiG » Tue Oct 08, 2013 11:09 am

Under FB4 this was quite rare, but vscsrv.exe for some reason frequently crashes under FB5 (WinXP x86 SP3). The strange thing is that the backup job just continues, so what exactly is going on?

Softland
Posts: 1659
Joined: Thu May 23, 2013 7:57 am

Re: FB5: vscsrv.exe frequently crashes

Postby Softland » Wed Oct 09, 2013 12:51 pm

Hi,

The vscsrv service is used to back up open files. Do you use an administrator account?

MiG
Posts: 49
Joined: Thu Sep 03, 2009 1:43 pm

Re: FB5: vscsrv.exe frequently crashes

Postby MiG » Thu Oct 17, 2013 7:44 am

WinXP SP3, so yeah. Same as in FB4, was pretty stable there :)

Softland
Posts: 1659
Joined: Thu May 23, 2013 7:57 am

Re: FB5: vscsrv.exe frequently crashes

Postby Softland » Thu Oct 17, 2013 9:32 am

Hi,

Please open Control Panel->Administrative Tools->Services and make sure the Volume Shadow Copy service is started and set to automatic.

MiG
Posts: 49
Joined: Thu Sep 03, 2009 1:43 pm

Re: FB5: vscsrv.exe frequently crashes

Postby MiG » Thu Oct 17, 2013 9:39 am

Strange, it wasn't. I'll keep an eye on my next scheduled backup, see if this fixed it. Thanks :)

MiG
Posts: 49
Joined: Thu Sep 03, 2009 1:43 pm

Re: FB5: vscsrv.exe frequently crashes

Postby MiG » Tue Oct 22, 2013 8:55 am

Just started a large backup job and vscsrv.exe is still crashing I'm afraid. Is there anything else I can poke at?

Softland
Posts: 1659
Joined: Thu May 23, 2013 7:57 am

Re: FB5: vscsrv.exe frequently crashes

Postby Softland » Wed Oct 23, 2013 7:41 am

Hi,

Does it also crashes for smaller backup jobs too?
How large is the backup job that you are trying to run, when the vscsrv.exe crashes?

MiG
Posts: 49
Joined: Thu Sep 03, 2009 1:43 pm

Re: FB5: vscsrv.exe frequently crashes

Postby MiG » Fri Oct 25, 2013 5:56 pm

I think it's mostly the larger backups (but again, they're exactly the same jobs that ran just fine under FB4). I'll have to look at it again when my weekly backups are running as my desktop is currently busy doing other things.

MiG
Posts: 49
Joined: Thu Sep 03, 2009 1:43 pm

Re: FB5: vscsrv.exe frequently crashes

Postby MiG » Tue Oct 29, 2013 1:51 pm

Yeah, looks like it crashes with the larger backups. Not so much the job size, but the amount of data that needs backing up at that moment. Strange thing is that these jobs are identical to the ones I used in FB4 where I very rarely had VSC related crashes. In FB5 it's like clockwork.

Softland
Posts: 1659
Joined: Thu May 23, 2013 7:57 am

Re: FB5: vscsrv.exe frequently crashes

Postby Softland » Fri Nov 01, 2013 9:54 am

hi,

In Event Viewer can you see any error when the vscsrv.exe service stopped working?


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