FBackup 5.4.813 Installation
FBackup 5.4.813 Installation
I am trying to install FBackup 5.4.813 on a WIN 7 machine. I download the software and click on install. It starts installing and reaches 91% installed and hangs there. I started installing one night and let it run until the next afternoon around 1 PM CST. It still had not finished. Does anybody have any idea what can cause this? I really like this product. I have tried installing it numerous time and get the same results.
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- Posts: 1932
- Joined: Thu May 23, 2013 7:57 am
Re: FBackup 5.4.813 Installation
Hi,
Please uninstall FBackup from Control Panel and then try to install it using the .msi setup:
http://download.fbackup.com/download/setup/fbsetup.msi
Let us know if you still have the problem.
Please uninstall FBackup from Control Panel and then try to install it using the .msi setup:
http://download.fbackup.com/download/setup/fbsetup.msi
Let us know if you still have the problem.
Re: FBackup 5.4.813 Installation
When I try to install using fbsetup.msi, I get the following:
The feature you are trying to use is on a network resource that is not available. Click OK to try again or enter an alternate path to a folder containing the installation package 'FBsetup.msi'. I click on browse and click on the download folder where fbsetup.msi was downloaded. I click on that. It now says the file C:\users\jat0629\downloads\fbsetup.msi' is not a valid installation package for the product FBACKUP5. Try to find the installation package fbsetup.msi in a folder from which you can install FBackup5. When I cancel out of it, it says the older version of FBackup5 cannot be removed. Contact your Technical Support group. I have looked in Control Panel and there is nothing there for FBackup5.
The feature you are trying to use is on a network resource that is not available. Click OK to try again or enter an alternate path to a folder containing the installation package 'FBsetup.msi'. I click on browse and click on the download folder where fbsetup.msi was downloaded. I click on that. It now says the file C:\users\jat0629\downloads\fbsetup.msi' is not a valid installation package for the product FBACKUP5. Try to find the installation package fbsetup.msi in a folder from which you can install FBackup5. When I cancel out of it, it says the older version of FBackup5 cannot be removed. Contact your Technical Support group. I have looked in Control Panel and there is nothing there for FBackup5.
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- Posts: 1932
- Joined: Thu May 23, 2013 7:57 am
Re: FBackup 5.4.813 Installation
Hi,
Can you give me access to your computer using TeamViewer to see what the problem is and fix it?
Please send us en email to info[at]fbackup[dot]com to discuss when to connect.
Can you give me access to your computer using TeamViewer to see what the problem is and fix it?
Please send us en email to info[at]fbackup[dot]com to discuss when to connect.
Re: FBackup 5.4.813 Installation
I am available right now. It is 4:00 PM Central Daylight Time.