FBackup 5.4.813 Installation

Post here if you have problems installing or using FBackup
jat0629
Posts: 3
Joined: Wed Aug 26, 2015 2:19 am

FBackup 5.4.813 Installation

Postby jat0629 » Wed Aug 26, 2015 2:24 am

I am trying to install FBackup 5.4.813 on a WIN 7 machine. I download the software and click on install. It starts installing and reaches 91% installed and hangs there. I started installing one night and let it run until the next afternoon around 1 PM CST. It still had not finished. Does anybody have any idea what can cause this? I really like this product. I have tried installing it numerous time and get the same results.

Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Re: FBackup 5.4.813 Installation

Postby Softland » Fri Aug 28, 2015 8:59 am

Hi,

Please uninstall FBackup from Control Panel and then try to install it using the .msi setup:
http://download.fbackup.com/download/setup/fbsetup.msi

Let us know if you still have the problem.

jat0629
Posts: 3
Joined: Wed Aug 26, 2015 2:19 am

Re: FBackup 5.4.813 Installation

Postby jat0629 » Fri Aug 28, 2015 10:28 pm

When I try to install using fbsetup.msi, I get the following:

The feature you are trying to use is on a network resource that is not available. Click OK to try again or enter an alternate path to a folder containing the installation package 'FBsetup.msi'. I click on browse and click on the download folder where fbsetup.msi was downloaded. I click on that. It now says the file C:\users\jat0629\downloads\fbsetup.msi' is not a valid installation package for the product FBACKUP5. Try to find the installation package fbsetup.msi in a folder from which you can install FBackup5. When I cancel out of it, it says the older version of FBackup5 cannot be removed. Contact your Technical Support group. I have looked in Control Panel and there is nothing there for FBackup5.

Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Re: FBackup 5.4.813 Installation

Postby Softland » Mon Aug 31, 2015 11:53 am

Hi,

Can you give me access to your computer using TeamViewer to see what the problem is and fix it?
Please send us en email to info[at]fbackup[dot]com to discuss when to connect.

jat0629
Posts: 3
Joined: Wed Aug 26, 2015 2:19 am

Re: FBackup 5.4.813 Installation

Postby jat0629 » Mon Aug 31, 2015 9:02 pm

I am available right now. It is 4:00 PM Central Daylight Time.


Return to “Troubleshooting”